How It Works
Prospective Client Calls
A caller dials your published number. The call rings through to Ruby.
Warmly Greeted by Ruby
When the phone rings, Ruby’s proprietary software displays your company’s unique information. A Ruby receptionist answers the call using your custom greeting.
Receptionist Takes Action
Based on your instructions, the receptionist will either transfer and connect the call to your preferred line, take a message, or offer the caller voicemail.
Your All-In-One Remote Receptionist Service Includes:
Reaching a live person creates connections, boosts confidence, and helps your business grow. Our Spanish answering service shows your callers you care from the very first interaction!
to Your Business
Ruby’s proprietary software enables a high degree of customization. You can select when we answer, who we transfer, which calls go to voicemail, and more.
Updates & Notifications
Choose your caller ID, check messages and voicemail, track usage, receive notifications, and more with the Ruby mobile app! All you need to run your business is Ruby and a smart phone!
Let Ruby Handle FAQs
Tired of answering the same questions over and over? Ruby will gladly field basic FAQs for your callers, so you can stay focused on big-picture projects. We’re happy to collect intake, too!
No Time to Return That Call?
Our team of remote receptionists is happy to make outbound calls on your behalf to relay information or confirm appointments. We can even schedule meetings via Calendly. It’s included in all of our plans!
A Live, Friendly Voice for
Evening and Weekend Callers
Open evenings and weekends? With our optional extended-hours service, live answering is available to you 5am-9pm Pacific Monday through Friday and 6am-6pm Saturday and Sunday.
6,000Small businesses in North America rely on Ruby
to provide great customer service
“Ruby’s extended hours translated into a boom for my business. I did not realize how many potential clients moved on to someone else when they got my after-hours voicemail. Now with Ruby on the line, even if I cannot pick up, many more potential clients are sticking around to become actual clients.”
—Diane C. Haar, Hawaii Disability Legal Services, LLC
“We are genuinely happy with all aspects of working with Ruby Receptionists! The extended hours helps us to present a professional image to our customer base when outside of our normal business hours, even weekends.”
—Brian Workman, Blind Corners & Curves
“They are absolutely AWESOME! We love them. I have tested out a number of receptionist services and Ruby is hands-down the best I have ever seen. We started receiving compliments from our clients the first week we signed up. You will love them.”
—Michael Reynolds, SpinWeb
“I am so very happy with Ruby Receptionists! Regardless of who answers the phone, I know my customers are hearing a friendly, upbeat, professional voice on the other end. The system is seamless, and I never cease to be amazed at the attention to detail paid by each receptionist. Best of all, they add little touches of WOW here and there that make each experience with Ruby Receptionists a red-carpet ride from beginning to end.”
—Donna Cutting, Red-Carpet Learning Systems
“I love Ruby! They make me look good, keep costs in check, and always respond promptly. You just cannot replace the value of a live, professional person to answer your calls, especially if you’re in a high-touch service business, and with Ruby, you don’t have to.”
—Frank Molinar, Molinar and Co Financial Advocates
“Ruby is professional and our callers have no idea the receptionist isn’t sitting behind a desk in our office. I can call Ruby and let them know I will be in a meeting at a specific time and to let my callers know when I will begin returning calls. And, I can change those instructions throughout the day. Our Realtor Sales Associates are not required to be receptionists when they are in the office working. Ruby is wonderful to work with!”
—Connie Campbell, Campbell Due Real Estate