Services & Features

Looking to connect with callers and grow your business no matter where you are? All you need is Ruby and a cell phone! Ruby’s delightful receptionists paired with our robust call-handling software and mobile app turn your phone into a tool for attracting customers and creating raving fans.

How It Works

Here’s how we handle your calls:

How it Works illustration

Prospective Client Calls


A client or prospective client calls your published number. The number rings through to Ruby.

Warmly greeted by receptionist
Warmly greeted by receptionist

Warmly Greeted by Ruby


With our proprietary technology, our receptionist greets your caller warmly with your custom greeting and gathers any information you’ve requested.

Receptionist takes action
Receptionist takes action

Receptionist Takes Action


Based on your customized call-handling instructions, the receptionist will either forward the call to your preferred line, take a message, or send the caller to voicemail.

Sound like the solution for you?

What You Get With Your All-In-One Ruby Service

100% Live Answering

100%
Live Answering


Whatever your business hours, your English and Spanish-speaking callers will always reach a friendly, professional customer experience expert excited to make the difference in their day—making your callers feel special and making you look good.

Call-Handling Tailored to Your Business

Call-Handling Tailored
to Your Business


Ruby’s proprietary software enables a high degree of customization. You can select when we answer, the types of calls you’d like connected versus sent to voicemail, who from your business receives certain types of calls, and more!

Virtual Receptionists Real-Time Updated & Notifications

Real-Time
Updates & Notifications


All your messages and voicemails are available through the Ruby mobile app and can also be delivered to you via notifications, text and/or email.

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Save Money With a Ruby Number

Ruby can host your existing number or provide a telephone number in the area code of your choice, free of charge. That means no separate phone bill, no landline, no need to invest in a complicated in-office phone system—no need to involve the phone company at all, in fact! Save money, reduce headaches, and improve your bottom-line, all at the same time with our virtual phone service.

local-number-hosting

No Time to Return That Call? No Problem!

Think of Ruby as your productivity champion—here to help take administrative tasks off your plate so you can focus on the tasks that build your business. That’s why, in addition to our call answering service, our team of remote receptionists can also make outbound calls on your behalf to relay information or confirm appointments, at no extra charge!

bilingual

Create Connections With
Spanish-Speaking Callers

Our bilingual receptionists create exceptional experiences for English and Spanish-speaking callers, and bilingual service is included in all our plans at no additional cost. All calls are answered live, and if a caller indicates a preference for Spanish, they will be promptly connected to a bilingual receptionist. We can also accommodate separate phone lines for Spanish-speaking callers, or give callers a choice with pre-recorded language options at the beginning of the call.

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A Live, Friendly Voice for
Evening and Weekend Callers

Not all small businesses operate between nine and five. If your business is open during the evening or on weekends, our extended-hours service is a great option for ensuring your customers are greeted by a professional, friendly receptionist excited to deliver an exceptional customer experience. This optional service extends our live phone answering to 5am-9pm Pacific and adds Saturday and Sunday service from 6am-6pm.

Customizable Hold Music That Dazzles Callers

Ruby Receptionist

Let your company’s personality shine through with our selection of seven professional-level hold music options from Ruby’s library!
Or, for a small hosting fee, you’re welcome to provide your own custom hold music or messaging to give your callers a more personalized experience.

6,000Small businesses in North America rely on Ruby
to provide great customer service

  1. Legal iconLegal
  2. Service Provider iconService Provider
  3. Marketing iconMarketing
  4. Service Provider iconService Provider

“Ruby’s extended hours translated into a boom for my business. I did not realize how many potential clients moved on to someone else when they got my after-hours voicemail. Now with Ruby on the line, even if I cannot pick up, many more potential clients are sticking around to become actual clients.”

—Diane C. Haar, Hawaii Disability Legal Services, LLC

Legal Client, Diane C. Haar, Hawaii Disability Legal Services, LLC - Ruby Receptionists

“Curaytor loves Ruby! We’ve been able to ensure that every customer talks to a real human being when they call us. As simple as that sounds, it makes all the difference in the world when your standards are to deliver a great experience for all of your customers. Life is better with Ruby.”

—Jimmy Mackin, Curaytor

Service Provider Client, Jimmy Mackin, Curaytor - Ruby Receptionist

“They are absolutely AWESOME! We love them. I have tested out a number of receptionist services and Ruby is hands-down the best I have ever seen. We started receiving compliments from our clients the first week we signed up. You will love them.”

—Michael Reynolds, SpinWeb

Marketing Client, Michael Reynolds, SpinWeb - Ruby Receptionist

“I am so very happy with Ruby Receptionists! Regardless of who answers the phone, I know my customers are hearing a friendly, upbeat, professional voice on the other end. The system is seamless, and I never cease to be amazed at the attention to detail paid by each receptionist. Best of all, they add little touches of WOW here and there that make each experience with Ruby Receptionists a red-carpet ride from beginning to end.”

—Donna Cutting, Donna Cutting Presents

Service Provider Client Donna Cutting, Donna Cutting Presents - Ruby Receptionists

Stop Missing Calls and Start 
Delighting Customers and Growing
Your Business Today!

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Give your customers the legendary service they deserve: Choose our friendly, professional virtual receptionists and reap the rewards of delighted customers. We are so confident you’ll love our service, we’ll give you a 21-day money-back guarantee!