Services & Features
How It Works
Prospective Client Calls
A caller dials your published number. The call rings through to Ruby.
Warmly Greeted by Ruby
When the phone rings, Ruby’s proprietary software displays your company’s unique information. A Ruby receptionist answers the call using your custom greeting.
Receptionist Takes Action
Based on your instructions, the receptionist will either forward the call to your preferred line, take a message, or offer the caller voicemail.
Your All-In-One Ruby Service Includes:
Your English and Spanish-speaking callers always reach a friendly, professional customer experience expert. Your callers will feel special, and you’ll look good.
to Your Business
Ruby’s proprietary software enables a high degree of customization. You can select when we answer, who we transfer, which calls go to voicemail, and more.
Updates & Notifications
All your messages and voicemails are available through the Ruby mobile app and can also be delivered via notifications, text and/or email.
With a Ruby Number
Ruby can host your existing number or provide a telephone number in the area code of your choice, free of charge. No need for a landline or expensive PBX system—bypass the phone company altogether! And with our mobile app, you can choose to call out from your business line or personal cell number. All you need to run your business is Ruby and a cellphone.
No Time to Return That Call?
Think of Ruby as your productivity champion—here to take administrative tasks off your plate so you can focus on building your business. In addition to our call answering service, our team of remote receptionists are happy to make outbound calls on your behalf to relay information or confirm appointments. We can even schedule meetings on your behalf via Calendly. It’s all included in your plan!
A Live, Friendly Voice for
Evening and Weekend Callers
Open evenings and weekends? Our extended-hours service ensures your callers are greeted by a professional, friendly receptionist excited to deliver an exceptional customer experience. This optional service extends our live phone answering to 5am-9pm Pacific and adds Saturday and Sunday service from 6am-6pm.
Create Connections With Spanish-Speaking Callers
Our bilingual receptionists create exceptional experiences for English and Spanish-speaking callers, and bilingual service is included in all our plans at no additional cost. All calls are answered live, and if a caller indicates a preference for Spanish, they will be promptly connected to a bilingual receptionist. We can also accommodate separate phone lines for Spanish-speaking callers, or give callers a choice with pre-recorded language options at the beginning of the call.
Customizable Hold Music That Dazzles Callers
Let your company’s personality shine through with our selection of seven professional-level hold music options from Ruby’s library!
Or, for a small hosting fee, you’re welcome to provide your own custom hold music or messaging to give your callers a more personalized experience.
Upbeat Acoustic Guitar
Calm & Classic
Folksy With a Twist
6,000Small businesses in North America rely on Ruby
to provide great customer service
“Ruby’s extended hours translated into a boom for my business. I did not realize how many potential clients moved on to someone else when they got my after-hours voicemail. Now with Ruby on the line, even if I cannot pick up, many more potential clients are sticking around to become actual clients.”
—Diane C. Haar, Hawaii Disability Legal Services, LLC
“Curaytor loves Ruby! We’ve been able to ensure that every customer talks to a real human being when they call us. As simple as that sounds, it makes all the difference in the world when your standards are to deliver a great experience for all of your customers. Life is better with Ruby.”
—Jimmy Mackin, Curaytor
“They are absolutely AWESOME! We love them. I have tested out a number of receptionist services and Ruby is hands-down the best I have ever seen. We started receiving compliments from our clients the first week we signed up. You will love them.”
—Michael Reynolds, SpinWeb
“I am so very happy with Ruby Receptionists! Regardless of who answers the phone, I know my customers are hearing a friendly, upbeat, professional voice on the other end. The system is seamless, and I never cease to be amazed at the attention to detail paid by each receptionist. Best of all, they add little touches of WOW here and there that make each experience with Ruby Receptionists a red-carpet ride from beginning to end.”
—Donna Cutting, Red-Carpet Learning Systems