Services & Features
How It Works
Here’s how we handle your calls:
Prospective Client Calls
A client or prospective client calls your published number. The number rings through to Ruby.
Warmly Greeted by Ruby
With our proprietary technology, our receptionist greets your caller warmly with your custom greeting and gathers any information you’ve requested.
Receptionist Takes Action
Based on your customized call-handling instructions, the receptionist will either forward the call to your preferred line, take a message, or send the caller to voicemail.
What You Get With Your All-In-One Ruby Service
Whatever your business hours, your English and Spanish-speaking callers will always reach a friendly, professional customer experience expert excited to make the difference in their day—making your callers feel special and making you look good.
to Your Business
Ruby’s proprietary software enables a high degree of customization. You can select when we answer, the types of calls you’d like connected versus sent to voicemail, who from your business receives certain types of calls, and more!
Updates & Notifications
All your messages and voicemails are available through the Ruby mobile app and can also be delivered to you via notifications, text and/or email.
Save Money With a Ruby Number
Ruby can host your existing number or provide a telephone number in the area code of your choice, free of charge. That means no need for a landline or expensive PBX system—no need to involve the phone company at all! And with our mobile app, you can choose to call out from your business line or personal cell number, meaning all you need to run your company is Ruby and a cellphone.
No Time to Return That Call? No Problem!
Think of Ruby as your productivity champion—here to help take administrative tasks off your plate so you can focus on the tasks that build your business. That’s why, in addition to our call answering service, our team of remote receptionists can also make outbound calls on your behalf to relay information or confirm appointments, at no extra charge!
Create Connections With
Our bilingual receptionists create exceptional experiences for English and Spanish-speaking callers, and bilingual service is included in all our plans at no additional cost. All calls are answered live, and if a caller indicates a preference for Spanish, they will be promptly connected to a bilingual receptionist. We can also accommodate separate phone lines for Spanish-speaking callers, or give callers a choice with pre-recorded language options at the beginning of the call.
A Live, Friendly Voice for
Evening and Weekend Callers
Not all small businesses operate between nine and five. If your business is open during the evening or on weekends, our extended-hours service is a great option for ensuring your customers are greeted by a professional, friendly receptionist excited to deliver an exceptional customer experience. This optional service extends our live phone answering to 5am-9pm Pacific and adds Saturday and Sunday service from 6am-6pm.
Customizable Hold Music That Dazzles Callers
Let your company’s personality shine through with our selection of seven professional-level hold music options from Ruby’s library!
Or, for a small hosting fee, you’re welcome to provide your own custom hold music or messaging to give your callers a more personalized experience.
Upbeat Acoustic Guitar
Calm & Classic
Folksy With a Twist
6,000Small businesses in North America rely on Ruby
to provide great customer service
“Ruby’s extended hours translated into a boom for my business. I did not realize how many potential clients moved on to someone else when they got my after-hours voicemail. Now with Ruby on the line, even if I cannot pick up, many more potential clients are sticking around to become actual clients.”
—Diane C. Haar, Hawaii Disability Legal Services, LLC
“Curaytor loves Ruby! We’ve been able to ensure that every customer talks to a real human being when they call us. As simple as that sounds, it makes all the difference in the world when your standards are to deliver a great experience for all of your customers. Life is better with Ruby.”
—Jimmy Mackin, Curaytor
“They are absolutely AWESOME! We love them. I have tested out a number of receptionist services and Ruby is hands-down the best I have ever seen. We started receiving compliments from our clients the first week we signed up. You will love them.”
—Michael Reynolds, SpinWeb
“I am so very happy with Ruby Receptionists! Regardless of who answers the phone, I know my customers are hearing a friendly, upbeat, professional voice on the other end. The system is seamless, and I never cease to be amazed at the attention to detail paid by each receptionist. Best of all, they add little touches of WOW here and there that make each experience with Ruby Receptionists a red-carpet ride from beginning to end.”
—Donna Cutting, Red-Carpet Learning Systems