Services & Features
How Ruby Works
They Call, We Answer
When a caller dials your number, the call rings through to Ruby and our live, remote receptionists are there to answer with your business’ unique greeting.
Receptionist Takes Action
Our award-winning receptionists will provide your business information, screen calls, transfer callers, and take messages—all according to your customized instructions.
We Hand the Call Off to You
Once we have a caller on the line, we’ll transfer them to your preferred line or send you a message via email, push notification, or voicemail!
Your All-In-One Ruby Service Includes:
Your English and Spanish-speaking callers always reach a friendly, professional customer experience expert. Your callers will feel special, and you’ll look good.
to Your Business
Ruby’s proprietary software enables a high degree of customization. You can select when we answer, who we transfer, which calls go to voicemail, and more.
Updates & Notifications
All your messages and voicemails are available through the Ruby mobile app and can also be delivered via notifications, text and/or email.
No Time to Return That Call?
Think of Ruby as your productivity champion—here to take administrative tasks off your plate so you can focus on building your business. In addition to our call answering service, our team of remote receptionists are happy to make outbound calls on your behalf to relay information or confirm appointments. We can even schedule meetings on your behalf via Calendly. It’s all included in your plan!
With a Ruby Number
Ruby can host your existing number or provide a telephone number in the area code of your choice, free of charge. No need for a landline or expensive PBX system—bypass the phone company altogether! And with our mobile app, you can choose to call out from your business line or personal cell number. All you need to run your business is Ruby and a cellphone.
A Live, Friendly Voice for
Evening and Weekend Callers
Open evenings and weekends? Our extended-hours service ensures your callers are greeted by a professional, friendly receptionist excited to deliver an exceptional customer experience. This optional service extends our live phone answering to 5am-9pm Pacific and adds Saturday and Sunday service from 6am-6pm.
Turn Rings into Relationships
We trust our receptionists so much, we have them answer our calls! Give us a call and experience the Ruby difference first-hand.
Missed calls are missed opportunities. Our live, remote receptionists are ready to delight callers and help your business grow!
Customizable Hold Music That Dazzles Callers
Let your company’s personality shine through with our selection of seven professional-level hold music options from Ruby’s library!
Or, for a small hosting fee, you’re welcome to provide your own custom hold music or messaging to give your callers a more personalized experience.
Upbeat Acoustic Guitar
Calm & Classic
Folksy With a Twist
8,000+Small businesses in North America rely on Ruby
to provide great customer service
“Ruby’s extended hours translated into a boom for my business. I did not realize how many potential clients moved on to someone else when they got my after-hours voicemail. Now with Ruby on the line, even if I cannot pick up, many more potential clients are sticking around to become actual clients.”
—Diane C. Haar, Hawaii Disability Legal Services, LLC
“We are genuinely happy with all aspects of working with Ruby Receptionists! The extended hours helps us to present a professional image to our customer base when outside of our normal business hours, even weekends.”
—Brian Workman, Blind Corners & Curves
“They are absolutely AWESOME! We love them. I have tested out a number of receptionist services and Ruby is hands-down the best I have ever seen. We started receiving compliments from our clients the first week we signed up. You will love them.”
—Michael Reynolds, SpinWeb
“I love Ruby! They make me look good, keep costs in check, and always respond promptly. You just cannot replace the value of a live, professional person to answer your calls, especially if you’re in a high-touch service business, and with Ruby, you don’t have to.”
—Frank Molinar, Molinar and Co Financial Advocates
“Ruby is professional and our callers have no idea the receptionist isn’t sitting behind a desk in our office. I can call Ruby and let them know I will be in a meeting at a specific time and to let my callers know when I will begin returning calls. And, I can change those instructions throughout the day. Our Realtor Sales Associates are not required to be receptionists when they are in the office working. Ruby is wonderful to work with!”
—Connie Campbell, Campbell Due Real Estate
“I am so very happy with Ruby Receptionists! Regardless of who answers the phone, I know my customers are hearing a friendly, upbeat, professional voice on the other end. The system is seamless, and I never cease to be amazed at the attention to detail paid by each receptionist. Best of all, they add little touches of WOW here and there that make each experience with Ruby Receptionists a red-carpet ride from beginning to end.”
—Donna Cutting, Red-Carpet Learning Systems