Ruby Awarded #9 Most Admired Company in Oregon


At Ruby, we pride ourselves on building and sustaining a vibrant people-powered culture that makes coming to work every day meaningful for our team members. When those efforts are recognized beyond our walls, it makes the work we do every day and our unique vibe all the more special!

Ruby Receptionists is honored to be named as the 9th Most Admired Company across all industries in the state of Oregon. The results are based on the Portland Business Journal’s extensive 2016 survey of CEOs throughout the state. Ruby shares the #9 spot in a tie with Elemental Technologies, and fellow honorees in the “across all industries” category include such Oregon legends as Nike, Intel, Columbia Sportswear, New Seasons Market, and OHSU. Ruby is especially excited to be the only business-to-business service-based company among the top ten.

“We are thrilled to be included in such an elite group of respected and honored Oregon companies,” said Jill Nelson, Founder and CEO of Ruby. “This recognition is a reflection of the entire company and a testament to the hard work our team puts forth every day to provide not only the best service to our customers but also develop and support robust technology solutions that make our legendary service possible.”

Congratulations to all of Oregon’s 2016 Most Admired Companies—we couldn’t be prouder to be recognized alongside you!


Ruby Wins Growth Stage Company Award!

Jill Nelson accepting award

Last night, we were honored to be named the Growth Stage Company winner of the Tom Holce Entrepreneurship Awards, sponsored by Oregon Entrepreneurs Network. Congratulations to our fellow category finalists on your amazing growth over the past year—Puppet, iovation and FCR!

This coveted honor puts Ruby on the map as a leading company within Portland’s nationally recognized high-tech community. The Tom Holce Entrepreneurship Awards honor entrepreneurial leadership, remarkable success at each stage of the business lifecycle, and game-changing technology. The rigorous judging process included a panel presentation and interview with our leadership team, and a site visit of our Pearl office.

Here’s what the judges had to say about selecting Ruby as the winner:

The company was chosen because it has demonstrated terrific growth performance fueled by a unified culture in customer service, has a scalable business model, is deploying technology that sets it apart in its industry, demonstrates commitment to the community, and provides good entry level jobs.

We are so grateful to our incredibly talented team of Rubys who WOWed the judges and OEN community with our ability to grow and innovate while protecting our special culture. The entrepreneurial flame is alive in each one of us—it’s what makes us Ruby!

And a special shout-out to our amazing community of customers and fans who have helped us grow by sharing their Ruby experience with others and spreading the word about our exceptional service. We are thrilled to continue growing and innovating for you!

Ruby Named Finalist in Growth Stage Category Award


It’s no accident that two of Ruby’s 5 Core Values are “Grow” and “Innovate.” We purposefully selected these two values because they’re key to delivering exceptional service to our customers, as well as characteristics every employee strives to live by—which is why we are thrilled to be recognized for these efforts by being named as a finalist for the Oregon Entrepreneurs Network’s 2016 Tom Holce Entrepreneurship Award.

The Oregon Entrepreneurs Network (OEN) recently revealed 17 finalists from 120 nominees. Ruby was announced as a finalist for the Growth Stage Company Award category which recognizes a company with past-year revenue of at least $8 million and projected revenue for the current year of over $8 million.

Since 2003, Ruby has delivered personalized, live virtual receptionist services that ensure small business owners never miss an opportunity due to a missed call. Our success in providing exceptional customer experiences has led to an annual average revenue growth rate of 40% for the past seven years.

The OEN Tom Holce Entrepreneurship Awards honor the skill and courage it takes for entrepreneurs to create a business out of an idea. The awards are intended to not only celebrate entrepreneurs, but to highlight their importance to the region’s economy. OEN will announce one winner from each of the five categories on October 26, 2016 during the annual Awards Ceremony at the Oregon Convention Center.

9 Years in the Top 100 Fastest Growing Companies

group photoWe’re absolutely thrilled to have made the Portland Business Journal‘s “Fastest-Growing Private Companies in Oregon” for the ninth year in a row! Rubys were out in full force celebrating this incredible achievement last night (big thanks for the PBJ for throwing such a wonderful event)!

We are incredibly proud of all the hard work our team has put in in order to grow Ruby by 88% in the past year, all while fostering our unique culture, opening a new office, developing new technology, and WOW-ing callers.

It’s been a fantastic year, and we’re looking forward to setting the bar even higher and making our service better than ever!

Redefining Sick Time: Say Hello to “Swellness”


Swellness campaign

I’ll be the first to admit I’m annoyingly stubborn when it comes to being sick. I’ll deny I’m ill until I’m running a high fever and can no longer speak in clear sentences. Then, I’ll be dragged to bed, only to whip out my laptop and continue to work from home.  And while I may view this stubbornness as dedication and commitment to my job, let’s be honest—I’m doing no one any good working at less than 100%.

In 2014, researchers estimated the total cost of presenteeism—showing up to work, but not fully functioning due to illness—had risen to $250 billion annually. Not only is the sick employee performing at a reduced capacity, they risk the health of other employees, and the employee’s families—a sickness spiral that can go on for months.

To truly Foster Happiness at Ruby, it’s important our employees feel healthy—physically, emotionally, and mentally—and take the time to heal at home. So, we’re combating presenteeism by redefining the concept of “sick time,” a term we feel focuses on the problem rather than the outcome. After all, the reason you stay home sick is to get well!

Announcing “Swell Time”

Earlier this month, Ruby launched our “Swellness” campaign. Running through the entire month of May, the Swellness campaign is based on four pillars of wellness: happiness, movement, connections, and nutrition, and will include weekly actions supporting those pillars. Team members received their very own beautifully designed Ruby Mandala poster and a list of activities—ranging from “Get your daily 8+ glasses of H2O” to “Explore the therapeutic process of coloring for 15 minutes,” to “Attend a fitness class.” Additionally, team members were given a Swellness Journal with more than 75 pages of prompts to encourage reflection on their emotional health.

Mandala in processAs team members complete the listed activities, they color in the corresponding spaces on the Ruby Mandala. There are three speeds of actions: “Just The Basics Baby”, “Take It Up A Notch”, and “Push The Limits.” This allows employees to choose their focus, level of activity, and complete the actions that make the most sense for them. As an incentive, team members can enter for prize drawings, which occur each week on “Swellness Wednesdays.”

The best part? We want to share this campaign with you! If you’re considering launching a wellness program for your employees, let us know. We are happy to make the mandala design, activity booklet, and journal available to you as a guide.

When it comes to your health, focusing on wellness versus overcoming illness can be just the perception shift you need to get better quick, and avoid the sickness spiral!

7 Years in the Top 100 Best Companies in Oregon

oregons 100 2016

It’s rare for a company to sustain double-digit growth year after year, while maintaining a close-knit culture. Being named a top 10 “Best Company to Work For in Oregon” for the seventh year in a row is a testament to the amazing team we’ve built over the years and their desire to protect what makes Ruby special.

So here’s to the day makers—our fantastic Rubys who come to work every day ready to WOW our clients and each other. Rubys who go out of their way to comfort a coworker on a rough day with a slew of “Ruby Rave” notecards or stuff their cubicle full of balloons to celebrate a recent marriage. Rubys who use their culture funds to buy pizza and throw a goodbye party for their fellow team members moving to a new location. Ruby empowers our employees to be themselves and we’re consistently amazed by what they create.

Oh, and did we mention we’re hiring? 

Ruby Founder & CEO to Host February’s EO Talks

Jill NelsonTaking the “road less traveled” as an entrepreneur or small business owner doesn’t have to be a lonely venture—particularly when there are others who can offer advice from the lessons they’ve learned on their own journey.

Join Ruby Founder and CEO, Jill Nelson, as she emcees this year’s EO Talks event on Thursday, February 4th. The event will feature presentations from leaders of four of the region’s fastest growing companies—Barre3, Living Room Realty, Pragma Group and BootsnAll.

EO Talks
Thursday, February 4th
7:30am-9:00am (Continental breakfast will be provided)
Sentinel Hotel
$30 per ticket

Register Now




About EO
Entrepreneurs’ Organization (EO) is for entrepreneurs only—it’s a global organization with over 10,000 entrepreneurs in a connected network of dynamic entrepreneurs who support one another professionally and personally. In Portland, there are more than 95 entrepreneurs connecting via peer to peer learning forums and once-in-a-lifetime experiential events. EO Portland is a place where entrepreneurs share the good, the bad, and the ugly in a completely confidential atmosphere.

Speaker Lineup:

Jenelle Isaacson | Founder & CEO | Living Room Realty
“Punk Rock Business Strategies: How Life As An Artist and Musician Made Me a Fierce Competitor In Business.”

Bill Nootenboom | Co-Founder & Managing Director | Pragma Group LLC
“Confessions of a (Reluctant) Serial Entrepreneur.”

Sadie Lincoln | Founder | Barre3
“Why Is Health of our Nation Declining While the Fitness Industry is Booming? Lack of Knowledge Is Not the Problem.”

Sean Keener | CEO | BootsnAll
“The Around the World Travel Unschool (and Why You Might Care).”

Ruby Achieves Eighth Consecutive Year As a Fastest Growing Company in Oregon

Ruby Team

For the eighth year in a row, Ruby has earned a spot among the 100 Fastest Growing Companies in Oregon. Growth is an important part of the Ruby culture—so much so, it’s one of our core values. When we added “Grow” as our fifth core value in 2012, it was our way of expressing our willingness to take on new challenges—to take risks, adapt to change, and learn from our mistakes. The addition of this value has guided our company on a path of purposeful growth, one focused on delivering exceptional experiences for our clients and our team.

Achieving growth demands a great deal of passion and a daily commitment to excellence. We are so thankful for the incredible dedication of our employees, who help us grow by going above and beyond for our clients each and every day. We also thank our wonderful clients, several of which were included in the top 100, for trusting us to create those valuable personal connections with their callers. We love being a part of your growth as well.

Congratulations to all the companies recognized this year, and here’s to another year of growth!