We were delighted to chat with Emad Hanna, Founder of CyberStockroom and Ruby client of seven months. CyberStockroom is a cloud-based inventory management system, helping business owners and managers keep track of their inventory and sales without worrying about software, data, or synchronization..
What made you start CyberStockroom?
I started CyberStockroom because I needed the service for myself! When I looked around, I found that my options were very limited. This seemed very strange to me because many companies stand to benefit greatly from a cloud-based inventory management system. When I launched the company, the plan was to focus exclusively on small businesses, but we’ve been lucky enough to build a great reputation and a sophisticated set of features, and now we provide a very appealing alternative to the much more expensive and cumbersome systems that are traditionally used.
What is your favorite part of your job?
My favorite part of my job is whenever I am talking to an overwhelmed business owner and they suddenly realize how a feature or service that we provide can make their life a whole lot easier. You can almost feel the tension melting away, and they start to get excited about taking back control of their business. It’s a big thrill for me when a client solves a very real problem using a solution that we provide.
How did you handle your calls before using Ruby?
Before Ruby, we used to redirect our toll-free number to the cell phones of various members of the team depending on each person’s availability. So if somebody called, they might get a technical person or a salesperson or an accountant. Needless to say this was not a good system.
What do your callers think of your receptionist?
People who call us often feel the need to tell us how amazing our receptionists are, and in most cases they have no idea that the receptionist is not an employee. Several clients have even insisted that our receptionists deserve a promotion!
What do you like best about working with Ruby?
Ruby allows us to project a very sophisticated, friendly, and professional front to our clients and partners. What sets Ruby apart from other virtual receptionists is that they provide an important human experience in addition to the technical service. They go above and beyond to make callers feel very welcome and cared for. This attitude has made Ruby a valuable part of our sales cycle.
Thanks to Emad for catching up with us and for being a delight to work with! To learn more about CyberStockroom’s cloud-based inventory management software, feel welcome to check out their site here.