Thanks But No Thanks: How to Politely Decline Solicitations


It’s safe to say that most businesses would like every caller to feel like they’ve spoken to someone who is friendly and professional. That’s just good business, after all! Solicitors, however, aren’t always considered legitimate callers, and it’s easy to brush them off by abruptly ending the call. Whether your company accepts solicitations or not, they are indeed a touchpoint for any business. By politely declining solicitors you’ll create a great impression on these often-overlooked callers. Also, a little kindness can go a long way; being nice will often keep the solicitor from pushing back or calling again.

That’s not to say that you have to buy anything or spend a ton of time on the phone with them. In fact, it’s incredibly easy to get the desired result: declining their services while being warm and friendly. If you aren’t interested, try saying,

I appreciate you reaching out to us, but we aren’t interested. Would you mind removing us from your call list? Thanks for your time!

Telemarketing can be a tough job, and a kind word toward a solicitor might be the only nice thing they’ve heard in a while. At Ruby®, we do our best to politely screen out solicitations on behalf of our clients, and here are a few compliments we’ve heard after declining their services.

It was very pleasant speaking with you. People can be so cold and rude on the phone, but you are so sweet and so warm. I just wanted to pass that on to you. Thank you for your time.

Thank you for being nice to me.

I just started this job and I get hung up on a lot, but you are the most pleasant person I’ve spoken with.

Most solicitors who receive this kind of treatment are less pushy and more likely to do what you’ve asked. Not to mention, your business will look great, and you just might make someone feel good. That’s a win/win!

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