Practice Management Advisor and host of The Legal Toolkit Jared Correia invited Attorney Chad Burton on his show to talk about his virtual practice. Chad spent a bit of time explaining how he uses Ruby Receptionists’ virtual receptionist service and iPhone app to make a stellar first impression for clients.
“They answer all of our incoming calls for the firm. In many ways, they are the “first line” the public can see…they’re the first live person — especially for new clients – and you want somebody who is going to be filling that role in the way they should. Ruby happens to have a small army of receptionists who are the nicest and happiest people you will talk to. And they go out of their way to help callers, and it is really just impressive.”
And in quite possibly the funniest compliment we’ve heard, Chad also shares a story about a frustrated caller. When a Ruby receptionist connected a fellow attorney to him — the caller immediately began yelling at him:
“I have been practicing law much longer than you! You don’t deserve a receptionist that good; I have been trying to find somebody that good my entire career!”
While we’re glad not many of our clients get an earful like this, it is a testament to just how cheerful and professional we are!
Listen to the full podcast here for more information on virtual services you can use to help you run your practice — and I guarantee Chad and Jared will have you laughing the whole time!