How long does it take someone to form an opinion about your business? How long would it take to turn a negative opinion around?
Everyone has busy days. Those days when the phone is ringing off the hook and you’re in the middle of a big project for a client. When you answer the phone, are you making the best first impression for your business?
It takes seconds (or less) to form an opinion of someone; and these precious moments stand the test of time. Studies on the “Perseverance Effect” show that people tend to hold true to their first impressions, even in spite of new evidence to the contrary. If your potential client is greeted by someone in a rush, they might think you’re too busy to help them and could continue to harbour that opinion despite attempts to WOW later.
However, you can be the architect of your own first impression! A phone call is often the first interaction potential clients have with your business. Think about what you would like to hear when making that initial call: A warm, friendly, live person? Responsiveness? Helpfulness? When picking up the phone, remember that every call is an opportunity to put your best foot forward. And if you WOW them the first time, that fantastic first impression will stick with them, too!
Special thanks to leading positive psychologist Dr. Robert Biswas-Diener and Positive Acorn for their workshop at Ruby on first impressions and creating connections!