In this week’s “Ask a Virtual Receptionist!” I ask virtual receptionist Sara-Lee B. what she would tell callers who ask, “Is she in today?” Since Ruby® Receptionists provides receptionist services for clients remotely, unless they have let us know, we may not be certain whether someone is physically in the office or not.
However, most of the time callers are simply inquiring whether the person is available to speak with them or not — which we are happy to find out!
So, Sara-Lee, how would you handle the question, “Is she in today?”
Sara-Lee: I shake it up all the time, but sometimes I say, “I would be happy to try her line and see if she’s available. May I say who is calling?”
By offering assistance instead of a dead end like “I don’t know,” she’s able to keep the call moving and help the caller without revealing that she’s not in the same office!
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