The Lifeline to Customer Trust


Jill Nelson

In an article featured in CIO Applications, Ruby CEO and Founder, Jill Nelson, writes on the importance of the phone call in today’s high-tech, high-touch digital world. Despite ever-growing methods of communication, nothing wins a customer over like the trust you can gain through an exceptional call experience.

“The phone isn’t going anywhere, and it’s your most valuable communication channel.”


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