“Whatever your line of work, a service-driven culture fosters happy customers and employees, and that translates to increased revenue and business growth.”
Ruby Founder and CEO, Jill Nelson, shares her secret to building a culture of service in an article titled Incent, Inspire, and Empower to Build a Culture of Service.
In this Small Giants Community feature article, she explores:
- Ruby’s secret to attracting and retaining a customer-focused workforce
- The Incent, Inspire, Empower management philosophy