For more than 15 years, Ruby® Receptionists has served small businesses across North America, delivering exceptional customer experiences that build trust to win new business and foster customer loyalty.
Located in Portland, Oregon, Ruby has been giving small businesses a competitive edge since 2003 and has gained national recognition for its success, being named a FORTUNE magazine Best Small Company to Work for in the U.S., one of Inc.’s Best Workplaces, one of the 100 Best Companies to Work for in Oregon, and one of Oregon’s fastest-growing private companies for the past 11 years–more than any other company in the state’s history.
Inspired by our small business roots, Ruby Receptionists is committed to helping businesses grow through stellar first impressions and creating personal connections. After receiving rave reviews from our first customers on the positive impact our service has on business growth, we realized there was a clear desire for people to connect with one another. We’ve been building on this idea ever since.
Our mission is to preserve and perpetuate real, meaningful connections in an increasingly technology-focused, virtual world.
We carry out this mission by coming into work every day excited to deliver exceptional experiences. Our receptionists’ delightful service is further enhanced by our proprietary technology, resulting in highly personalized interactions that go above and beyond for our customers and their callers.
We see every call as an opportunity to make someone’s day, to make someone feel heard, and to build the trust that helps our customers win business.
Our five core values are how we deliver on this promise. Launched in 2009 during one of the largest economic downturns in recent history, this set of values changed Ruby forever.
We’re a happy bunch, and we thrive on making others happy. Any interaction, however brief, is a chance to make a positive impression for our customers, so we put care into each detail, from the words we choose to our tone of voice. We believe happiness has a ripple effect: treat people with kindness, and they’re likely to share that kindness. For us, success isn’t measured by the number of phone calls answered, but the number of real, meaningful of connections made on behalf of our customers.
We’re about more than answering phones—we’re about creating experiences. We take every opportunity to anticipate needs and provide solutions before we’re asked. Nothing gives us a bigger kick than surprising and delighting our customers and their callers. We consider “fine” a four-letter word—our goal is “WOW!”
When our customers win, we win. We understand what an honor it is for customers to trust us with their calls, and we’re privileged to be the warm, reliable voice their callers depend on. We enjoy sharing our culture with customers, as well as hearing about their successes. Our customers don’t view us as faceless operators, but part of their team, and we view them as part of ours. We’re in this together.
We believe smart technology has the power to enrich personal connections, therefore improving and refining our service is a constant pursuit. If there’s a way to better the lives of our customers and help their businesses prosper, we’ll find it. “That’s the way it’s always been done” is not a reason to keep doing what we’re doing. Our innovation is fueled by the ideas, dreams, and goals of everyone on our team—customers and coworkers alike.
Change inspires us, and learning is a lifelong passion. We adapt, transform, and are energized by what lies ahead for our customers and ourselves. We’re risk-takers at heart, and each decision makes us wiser. In every choice we make, we’re driven by a desire to help our customers, callers, and coworkers flourish.
2017 Double Lighthouse Award
Portland Business Journal
Fastest-Growing Private 100 Companies
Portland Business Journal (2007-2018)
Top 5 Best Small Business to Work For in U.S.
Top 100 Best Companies to Work for in Oregon
Oregon Business Magazine (2010-2017)
2016 Growth Stage Company Award
Oregon Entrepreneurs Network
100 Best Green Companies in Oregon
Oregon Business Magazine (2010-2013)
Top 10 Oregon Most Admired Companies, Across All Industries
Portland Business Journal (2016)
5th Most Admired Company, Technology & Technology Manufacturing
Portland Business Journal (2017)