Katharine Nester Recognized as a 2018 Woman of Influence

Katharine Nester, Ruby’s CPTO

Ruby’s Chief Product and Technology Officer, Katharine Nester, has been named a Portland Business Journal’s 2018 Women of Influence award winner. She is one of 25 local female business leaders recognized for their accomplishments, leaderships, and efforts to better the Portland community!

We couldn’t be more proud of Katharine’s impact at Ruby, as well as on the greater Portland tech community. Her dedication to encouraging women to pursue careers in technology is reflected in her support of local organizations including PDXWIT, Girls Inc. of the PNW, and her position on the board of App Camp for Girls. We can’t wait to see what she does next!

Congratulations to the other 24 Portland women recognized. We can’t wait to celebrate with you at the awards ceremony in April!

See the announcement

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Forbes: The Most Humbling Lessons of Leadership

In an interview with Paul Spiegelman, Ruby CEO and Founder, Jill Nelson, shares her inspirational journey as a leader and the lessons she’s learned along the way.

“I feel that the whole experience has given me strength and the ability to thrive on my own,” says Jill. “ I have the confidence and willingness to live in chaos and the unknown — and I’m very thankful for it.”

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Ruby Receptionists Invests in Customer Success

Stephanie Copeland Weber, Chief Operating Officer and Christina Burns, Vice President of Customer Success

At Ruby® Receptionists, we’re not only committed to providing WOW-worthy service, we’re also dedicated to providing best-in-class support and technology tools to help customers optimize their businesses’ potential.

We’re excited to announce that, in line with these efforts, Senior Vice President of Operations, Stephanie Copeland Weber, has been named Chief Operating Officer, a new position at Ruby. In this new role, Stephanie will oversee all effort and programs that promote employee success and accelerate our ability to grow.

We’re also excited to share that Christina Burns, Vice President of Service (and veteran Ruby), is taking on the role of Vice President of Customer Success.

Both Stephanie and Christina have had such a positive impact at Ruby, and we can’t wait to see what they do next!

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Ruby Receptionists: Helping Estate Planner Grow Their Practice at Heckerling

We’re excited to share we will be exhibiting at the 2018 Annual Heckerling Institute on Estate Planning Conference—Jan. 22-26, 2018!

Throughout this five-day conference Ruby will showcase how our proprietary technology, feature-rich mobile app, and friendly receptionists work in tandem to deliver exceptional customer service.

Ruby answers all calls live in English or Spanish, helping limit phone call interruptions so advisors and attorneys are free to focus on client work instead of busy work. Stop by our booth to discover how Ruby can help manage your calls, prioritize client communications, and take some of that busy work off your plate!

Visit us at booth #337!
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Learn more about the event

Katharine Nester, Ruby CPTO, Wins First Ever PDX Women in Tech Award

We’re excited to share that Ruby’s own Chief Product and Technology Officer, Katharine Nester, has been awarded the first ever Best Contributor Award by PDX Women in Tech!

PDX WIT is a local Portland non-profit dedicated to celebrating and empowering women in the Portland Tech Community. Katharine was chosen to receive the Best Contributor Award by a panel of judges because of her work to increase opportunities for women in tech. Her hard work has paid off at Ruby and she’s increased female staff in her department by 50% this year! She’s also been heavily involved in App Camp for Girls, participated in PDX WIT panel events, and taken part in the PDX Mentorship Program.

We’re incredibly proud of the influence Katharine has had at Ruby and in the Portland tech community and can’t wait to see what comes next!

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Ruby Ranks 5th Among Oregon’s Most Admired Technology Companies

We are honored to announce that Ruby® Receptionists was named the 5th Most Admired Technology company in Oregon based on a Portland Business Journal survey of CEOs across Oregon. We also made the top 25 list for the Most Admired Companies, Across All Industries.

We are thrilled to be included in such an elite group of respected Oregon tech companies,” said Jill Nelson, Founder and CEO of Ruby. “This recognition is a reflection of our team’s collective effort to employ technology to elevate our value and service. I couldn’t be prouder of our team and their dedication to our customers and maintaining a company culture that inspires all to learn, grow and connect with others.”

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Jill Nelson: Bulletproof Super Woman on HuffPost

Earlier this year, Ruby’s founder and CEO, Jill Nelson, was recognized as an Ernst & Young Entrepreneur Of The Year 2017, Pacific Northwest.

Recently she sat down with Eric Friedrichsen as part of his “From Dreamers to Heroes” interview series, published on HuffPost. They discussed her journey from receptionist to entrepreneur to CEO and E&Y winner. Check it out to discover the Ruby story and see how Jill led us to be the customer-focused, tech-forward company we are today!

Read the interview

Ruby Included on the 2018 Most Admired Awards List

We’re incredibly honored to be recognized as one of Oregon’s Top Ten Most Admired Companies, this year in the Technology & Technology Manufacturing category. Each year the Portland Business Journal conducts an extensive survey of CEO’s across Oregon asking them to identify the companies they most admire in nine different categories.

We’re thrilled to be included among so many talented local companies. Tune in on Dec. 14th to find out where we rank!

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Manta.com: Language for Delightful Customer Service

Customer Experience & Customer Service Tips
Christina Burns, Ruby VP of Service

Ruby’s VP of Service, Christina Burns, was recently featured on Manta.com, sharing her approach on how every communication with your customers is an opportunity to spark a connection, gain trust and earn their loyalty for life!

In this article she examines:

  • The what, when, and why of customer touchpoints
  • Opportunities to spark a connection with customers
  • Several examples of the powerful impact of language

See the Article

Ruby Receptionists Helps Realtors Increase Referrals

Ruby® Receptionists is at the National Association of Realtors (NAR) Conference & Expo, November 3-6, 2017.

We’re excited to be sharing Ruby’s flexible remote receptionist services that meet realtor needs—including our full-featured mobile app, bilingual receptionists, and telephony services. Stop by booth #1738 to see how Ruby’s proprietary technology and highly-trained receptionists can turn your phone into a tool for attracting and retaining clients!

Read the Press Release