How a Pair of Scissors Lead to Great Customer Service

“Tell David I’m blasting off into space tonight and will not be back for 6 months.”

This simple sentence set off a moment of WOW-worthy customer service. A moment that proves that sometimes the smallest gesture makes the biggest difference.

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Jill Nelson Speaking at ACT-W Conference

Ruby CEO and Founder, Jill Nelson, will be the keynote speaker at the Portland ACT-W (Advancing the Careers of Technical Women) conference!

This exciting conference takes place July 20th-21st and is packed with talented women and allies building skills, growing their community, and accelerating their career path.

Jill’s keynote presentation takes place on Friday July 20th at 10am.

Hitting Obstacles and Powering Through: Channel an Entrepreneurial Spirit!

Women choosing a career in tech may have a different, and perhaps more challenging experience than their male counterparts, but consider this. Hitting those obstacles along the way makes you a stronger, more agile professional and one who can work through the bottlenecks, go around the closed doors and eventually change things for the better. In everything you do, charge ahead and help make it an easier path for those women to come.

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Christina Burns: Putting Customers First (by Actually Putting Them Second)

Christina Burns, Ruby’s VP of Customer Success, teamed up with AskNicely to bring you the latest in Ruby customer service insights.

Tune in to her quick presentation to find out how we WOW our customers by first WOWing our employees.

Our secret philosophy?

Incent, inspire, empower.

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WealthCounsel Webinar: Bringing an Exceptional Client Experience to Your Practice

Jill Nelson, Ruby Receptionists CEO
Jill Nelson, Ruby Receptionists CEO

Did you know that 78% of Americans say one bad experience is all it takes to lose them as a customer? As a busy attorney, how can you avoid delivering not-so-optimal experiences that possibly drive a potential or existing client to a competitor?

During this WealthCounsel webinar, founder and CEO of Ruby Receptionists, Jill Nelson, provides a framework for creating exceptional client experiences by sharing Ruby’s own Service Pyramid. Through examples and actionable takeaways, you’ll discover how you too can build your own service pyramid to make quality client experiences a part of your practice to help build trust, differentiate your business, and grow your practice.

How Smartphones Impact Your Construction Business

Christina Burns, VP of Customer Success
Construction Phone Tips

Did you know that the preferred method for clients to interact with a business is still the phone call?

Construction Business Owner Magazine teamed up with Ruby’s VP of Customer Success, Christina Burns, to get you the new blueprint for boosting business with incoming calls. In How Smartphones Impact Your Construction Business, Christina Burns explains the upside of a ringing phone, the downside of the phone call—hint: you have to answer it, and how to get it ringing!

Read the article and get your toolkit for phone success

Ruby Sets New Record Making Fastest Growing List for 11 Consecutive Years

Ruby Receptionists at the 2018 Fastest Growing Companies Event

Boy do we have a lot to celebrate here at Ruby! This year marks our 15th birthday and we’ve made the Portland Business Journal’s Fastest Growing Private 100 Companies list for 11 consecutive years—more than any other company in Oregon’s history! We’re proud to be included among so many incredible local companies and are happy to call several of those companies customers too.

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Entrepreneurs Use Phone Calls to Gain an Edge


Human interaction is alive and well in the digital age! During May 23rd’s Rotary Club of Seattle Luncheon Ruby CEO Jill Nelson and Columbia Hospitality CEO John Oppenheimer discussed the power of the phone call.

“We have a stated mission, and it is to keep alive those meaningful personal connections, those human connections that are increasingly lost in today’s technology-focused virtual world and every day I’m just reminded of how important that is,” Nelson said.

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Ruby’s Mobile App Named Finalist for 2018 Industry Awards

Ruby Receptionists WealthManagement Award Nominee

Technology Providers: Innovation New Applications Finalist

From more than 600 nominations, recognized 156 organizations for their outstanding support of financial advisor success. Award categories span everything from asset managers to technology providers.

We’re thrilled to be nominated among so many incredible companies. Ruby is representing our focus on innovative technology as a nominee in the Technology Providers: Innovation New Applications category for our Ruby Mobile App!

Meet the Nominees

Ruby Partners with NAPFA for Financial Advisors

“NAPFA is excited to partner with Ruby Receptionists to offer valuable services to its members,” said Nikki Palluzzi, Senior Manager of Members Services, NAPFA. “Ruby helps elevate our members’ ability to serve consumers through fee-only financial planning.”

Financial advisor success depends on providing personalized, reliable service to their customers and Ruby’s dedication to creating real, meaningful customer experiences is the perfect match for such a high-touch industry!

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Ruby Featured in CoatingsPro Magazine

In a recent survey posted by Commercial Construction Renovation, only 21 percent of customers reported being satisfied by phone interactions with construction firms! In our article published in CoatingsPro Magazine, Ruby’s Kate Kauffman shares tips and tricks to set your construction business up for phone success—making every call count and helping your construction business grow!

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