Growing Your Business While Growing as an Entrepreneur

Are you the owner of a small business that is challenged with how your role changes as your business grows? In this episode of John Jantsch’s Duct Tape Marketing Podcast, Jill Nelson shares how she started Ruby, and how her leadership role has evolved as the business has gone from a startup to a growing and thriving organization.


ProfessionalChats on Nightly Business Report


Want to learn more about the benefits of a managed online chat service? Tune in to this Nightly Business Report feature on newly acquired ProfessionalChats!


Extra! Extra! Ruby acquires ProfessionalChats!

If you are a small business owner and haven’t explored adding chat to your website – now is the time! Ruby acquired online chat service provider, ProfessionalChats, and soon Ruby customers will be able to add online chat to their website, Facebook, and Google listing, all powered by the same friendly and personal Ruby service customers have come to rely on.

Find links to the coverage here!

Ruby Receptionists Acquires ProfessionalChats!

In our ever-changing world, how people interact with businesses has evolved, and higher levels of convenience and customer service are expected. Customers are looking to engage with companies anytime and anywhere. To expand on our mission of providing real, human connections in an increasingly technology-focused, virtual world, Ruby Receptionists has recently acquired ProfessionalChats. We are so excited about the opportunity to extend our personalized, friendly service to online chat!

  • Get all the details riiiight here!

Katharine Nester Talks Customer Experience in Forbes

As a small business owner, you know customer service is king. But as you attempt to juggle all it takes to keep your business running, your customer experience may suffer every once in a while. Lucky for you, Ruby’s Chief Product and Technology Officer, Katharine Nester, recently shared three easy ways to deliver the service your customers deserve while managing the rest of your biz. Her tips are sure to help you build trust, improve your brand reputation, and win business! 

  • Get the full scoop here!

Ruby lands a spot on the PBJ Most Admired List!

Success shows up in many ways, and this is one in which we’re incredibly proud. Companies across Oregon and SW Washington were recently recognized by business leaders in the region during the Portland Business Journal’s Most Admired Companies event last week. We’re honored to report Ruby was ranked 4th in the Technology and Technology Manufacturing category, also making the top 25 in the Across All Industries category!

We are thrilled to be recognized among our peers and are truly grateful for the opportunity we have to deliver a service that helps small businesses move the dial, and hopefully makes their day just a bit brighter!

  • Go here to get all the details!


For a busy business owner, unexpected phone calls can easily derail a morning or afternoon’s productivity. Ben Brown, a certified financial planner and IRS enrolled agent, has found that trusting his calls with a virtual receptionist company may be just the ticket to getting more done (without sacrificing client experience!).

Read more about Ben’s experience here.

SmallBiz Technology

Are you an owner of a small business and want to know the secret to balancing growth with great customer service? The secret is having a real, live, friendly person answer your phones!

And don’t take just our word for it – studies show that 40% of phone calls to a business are from customers ready to buy, and 30% of all business calls lead to a sale!

  • Click here to find out more!

Baton Rouge BREW Event

Are you a blossoming entrepreneur who wants to ensure you’re doing all you can to turn your great idea into reality? An owner of a small business who’d love a network of other business owners to learn from? You’re in luck! Most cities across the US have events throughout the year that provide expert resources, networking opportunities, and more! Take the recently-held Baton Rouge Entrepreneurship Week for example. Ruby CEO and founder, Jill Nelson was there sharing her story of culture-driven growth, along with other business owners and innovators offering up their own lessons learned and stories of both failure and success. Looking to find events like this in your area? Check out your local Entrepreneurs’ Organization chapter for more information and participate in local events during Global Entrepreneurship Week!

Inc. Magazine’s 5000 List

What do food carts, rainy days, historic bridges and fast-growing women-led companies have in common? Portland, Oregon! Read more to see the top 10 women-led companies thriving in Portland’s diverse economy. 

  • Check it out here!
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