Ruby’s Mobile App Featured in Plumbing & Mechanical Magazine

Whether you’re on the go, at the job site, or too busy to answer your phone, the Ruby mobile app has your back! Get a quick look at how the Ruby mobile app empowers contractors to take back their day with Plumbing & Mechanical Magazine!

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Jill Nelson to serve as Panelist at B2SMB Institute Leaders’ Forum

Jill Nelson at the B2SMB Institute

Business-to-small-business leaders are gathering in San Francisco next month for the B2SMB Institute Leaders’ Forum! Jill Nelson, Ruby’s CEO and Founder, will be joining other prominent thought leaders to discuss how to reach, engage, sell, deliver, and grow small-business customers.

Attending leaders include:

  • Chris Taylor, CMO, Automattic /
  • Laura Messerschmitt, VP of Customer Experience, GoDaddy
  • Laura Goldberg, CMO, LegalZoom
  • Clate Mask, CEO & Founder, Infusionsoft
  • Jill Nelson, Founder & CEO, Ruby Receptionists
  • And many more

This peer-to-peer gathering of executives is a once-in-a-lifetime opportunity to learn from some of the best in the business!

Read the press RELEASE

Katharine Nester on the TMO Podcast

TMO Background Mode Interview with Ruby CTO Katharine Nester

Katharine Nester, Ruby’s Chief Product and Technology Officer, was interviewed on the Mac Observer Podcast! Through the course of the interview Katharine shared:

  • How her career developed and the important role her father played in encouraging her to pursue her love of computer science
  • How technology fuels Ruby’s service
  • How Ruby started and the importance of our value proposition

Katharine is the 2018 winner of the Portland Business Journal’s PDX Women in Tech Award, a 2018 PDX Woman of Influence, and a powerhouse of innovation here at Ruby. Tune in to learn a little more about how Katharine got to where she is today and the influence she’s had at Ruby!

Tune in to the Podcast

Katharine Nester Honored at the 2018 Women of Influence Awards

Though she’s been battle-tested in the jungles of the Silicon Valley and private equity world, [Katharine Nester] leads through positivity, kindness, empathy and pragmatism.” – Jill Nelson, Ruby® Receptionists CEO and Founder

Katharine Nester, Ruby’s Chief Product and Technology Officer, was recognized among the top 25 Portland Women of Influence at the Portland Business Journal Awards Luncheon last week. Other winners include powerhouses of innovation like Janet Campbell of Cambia Health Solutions, Megan Bigelow of Jama Software, and Sarah Joannides of New Seasons Market!

We are incredibly proud and inspired by the impact Katharine has had at Ruby and in the community!

Get a peak at the event

Learn more about the women of influence

From First Impressions to meaningful Connections with Christina Burns

From First Impressions to Meaningful Connections: Creating delightful client experiences to grow your practice from Greg McLawsen on Vimeo.

Christina Burns, Ruby’s VP of Customer Success, joined Greg McLawsen of Sound Immigration to answer a familiar question—what do people mean when they say “up your customer service game?” A question that is especially relevant in the ever-competitive legal field.

In their conversation, Christina discusses:

  • The power of first impressions
  • The impact of human connection
  • How to create your own service pyramid for customer service success

Christina Burns is the VP of Customer Success at Ruby Receptionists and a recognized customer experiences leader. Her blog shares insights and best practices for others in the field and those who want to up their customer service game. She’s been in the industry for over a decade and has a passion for helping businesses focus on customer experience as a key business metric. Christina wholeheartedly believes fantastic customer service can make the world a better place.

Jill Nelson to Speak at B2SMB Institute Leaders’ Forum

“The Leaders’ Forum is designed to give big business leaders and their partners the strategic insights, high-value connections and market intelligence they need to advance their SMB solutions.”

The B2SMB Institute Leaders’ Forum is bringing together senior execs in the business-to-small-business market, May 16-17.

Ruby® Receptionists CEO and Founder, Jill Nelson, will be joining leaders from companies like Square, LegalZoom, and Office Depot, to headline the event!

Read the full press release

Portland, Oregon, is the Next Big Startup Scene

Portland, Oregon, Is the Next Big Startup Scene. These Are the Names and Places to Know. 

This Inc. Magazine article explores what we’ve always known at Ruby—Portland is the place to be as an entrepreneur! We love this guide for navigating who to know, where to go, and what to see in Portland’s startup scene. Take a look behind the scenes.

Read the Inc. Article

Christina Burns on The Roofer Show Podcast

Podcast 52: How a Remote Receptionist Can Increase Profitability and Boost Productivity with Christina Burns

Ruby Receptionists VP of Customer Success, Christina Burns

The #1 complaint that consumers log about roofing contractors is that they just don’t answer their phone or return calls. Why spend so much money getting your phone to ring, but then fail to answer it when the calls come in?

Ruby’s VP of Customer Success, Christina Burns, joined Dave Sullivan to discuss this very topic. How to turn your phone, into a tool for business growth!

Listen to the episode

Ruby Receptionists Rocks the ABA Techshow 5k

Last week we teamed up with Rocket Matter to sponsor the 2nd annual ABA Techshow 5k!

This year’s run took place on a beautiful, but cold, day. Participants were from all over the US—representing Seattle, San Francisco, Oklahoma, Cleveland, and Miami!

I was scared leading up to the run, not because of the distance, but because of how cold it was suppose to be! I layered up, thankfully the wind was pretty mild, so it wasn’t too bad. The group tried to stay together and ran at a much faster pace then I usually do, so that was a great opportunity for me to push myself. When it was over, I thought, well that really wasn’t too bad and what a great way to see a bit of the city instead of being in a hotel for so many hours straight. It was fun and I absolutely plan to run in the 3rd annual ABA Tech 5 k again next year!

-Emiley Oster, Ruby Receptionists Sales Director


We had a great time and we’re already looking forward to next year’s 5k!

Emiley Oster has over 15 years’ experience in working with technology companies and has held multiple senior leadership roles in Sales and Customer Success. As Ruby Receptionists’ Director of Sales, Emiley finds passion in building and leading teams to do meaningful work and create lasting impact. Emiley holds a Bachelor’s degree in Accounting and Business Administration from the University of Oregon. Outside of Ruby, Emiley aims to create connections by volunteering and serves as the Produce for People coordinator for her local community garden, helping to coordinate the harvesting and delivery of produce to neighboring food distribution centers. In her free time, she enjoys running, cooking and enjoying the outdoors with her friends and family.

FPA and Ruby Partner for Financial Planning Business Success

The Ruby® Receptionists team has partnered up with the Financial Planning Association® (FPA®) to bring support to the CERTIFIED FINANCIAL PLANNER™ (CFP®) professionals community! We’re excited to work with FPA to create exceptional client experiences that earn trust and grow wallet share!

“This relationship will enable FPA members to take back valuable time so they focus on their clients’ needs. We are pleased to partner with Ruby Receptionists to help financial planners build stronger client relationships, which may lead to an elevated level of business success.”

-FPA Executive Director/CEO Lauren M. Schadle, CAE.

Read the Press Release