Are you looking to grow your business AND stand out from the competition?  Hint: answer your phone and have online chat on your website!

We live in an era of ubiquitous convenience and instant gratification. An overwhelming majority (75%) of consumers now expect businesses to offer support within five minutes of an inquiry—24 hours per day, seven days per week, 52 weeks per year.

Ruby’s CMO, Molly Moore recently contributed to legendary customer service expert Shep Hyken’s blog, sharing how simply answering your phone and having online chat on your website can help differentiate and insulate your brand in an increasingly crowded marketplace.

 

Check out the article here!