From First Impressions to Meaningful Connections: Creating delightful client experiences to grow your practice from Greg McLawsen on Vimeo.

Christina Burns, Ruby’s VP of Customer Success, joined Greg McLawsen of Sound Immigration to answer a familiar question—what do people mean when they say “up your customer service game?” A question that is especially relevant in the ever-competitive legal field.

In their conversation, Christina discusses:

  • The power of first impressions
  • The impact of human connection
  • How to create your own service pyramid for customer service success

Christina Burns is the VP of Customer Success at Ruby Receptionists and a recognized customer experiences leader. Her blog shares insights and best practices for others in the field and those who want to up their customer service game. She’s been in the industry for over a decade and has a passion for helping businesses focus on customer experience as a key business metric. Christina wholeheartedly believes fantastic customer service can make the world a better place.