The Ruby Service Pyramid created by Jill Nelson

A great customer experience is the not only the biggest driver of customer loyalty, but also a primary method for building word-of-mouth buzz that brings in new business. In our free 45-minute webinar, we want to share our recipe for delivering legendary service, and show you how it can help you attract and retain customers while engaging employees. Come behind the scenes with Christina Burns, our Director of Customer Happiness, as we explore:

  • Each layer of our service delivery system—the Ruby Service Pyramid®
  • Practical tools for building your own service delivery system
  • Testimonials from small business owners who have experienced the impact of the Service Pyramid firsthand

By the end of the webinar, you’ll understand the benefits of a customer service-focused culture, and have you the tools you need to begin building your own service pyramid. There will be time at the end to address any questions, and the webinar will be recorded.

Watch Recorded Webinar