Every receptionist has been met with a confused or flustered caller at one time or another. The hesitations and pauses can feel awkward and cause conversation to become strained. We’ve found hesitations like these are often teeny, tiny cries for help—the perfect opportunity to jump in and fulfill an unexpressed need.

In this month’s episode of the “Paging Dr. Ruby: The Video Series”, Dr. Ruby explains how to use these moments of hesitations to your advantage by offering to take the next step.

“Paging Dr. Ruby” is a monthly videocast dedicated to sharing tips on improving communication and making personal connections. You can view other episodes in the series on our blog, or subscribe to our YouTube channel to receive updates whenever a new video is uploaded.

How would you like your question to be featured on a future episode of Paging Dr. Ruby? To submit your question, share it in the comments below, tweet us @callruby, or send us an email.

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