Receptionists at Ruby don’t just love making caller’s smile—they are masters in the art of “day-making.” It isn’t easy to make an amazing impression when you can’t see the person with whom you’re interacting, so we spend a lot of time training receptionists on language and tone to create the right mix of professionalism and friendliness.

In this month’s episode of the “Paging Dr. Ruby: The Video Series”, we take you behind-the-scenes, and share our seven must-have habits for WOWing callers.

“Paging Dr. Ruby” is a monthly videocast dedicated to sharing tips on improving communication and making personal connections. You can view other episodes in the series on our blog, or subscribe to our YouTube channel to receive updates whenever a new video is uploaded.

How would you like your question to be featured on a future episode of Paging Dr. Ruby? To submit your question, share it in the comments below, tweet us @callruby, or send us an email.

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