Ruby has been recognized as one of Portland Business Journal’s Fastest Growing Private 100 Companies for the 12th year in a row – more than any other company in Oregon’s history! We are proud to tout we’ve seen double-digit growth every year since our inception in 2003, and this recent milestone comes during a time of rapid growth in revenue, employee count, and our customer base. Our success is a testament to our teams’ hard work and the amazing customers that have allowed us to be a part of their team and trust their first impressions to us!
The Ruby+Nextiva partnership provides an integrated solution that allows customers to seamlessly turn their Ruby service on and off with just the touch of a button on their pre-programmed Nextiva business phone! This helps ensure a friendly Ruby or their in-house staff always greets their incoming callers. But wait, there’s more! Based on a customer’s personalized instructions, their callers can be transferred to the appropriate team member, or can be sent directly to Nextiva voicemail!
In our ever-changing world, how people interact with businesses has evolved, and higher levels of convenience and customer service are expected. Customers are looking to engage with companies anytime and anywhere. To expand on our mission of providing real, human connections in an increasingly technology-focused, virtual world, Ruby Receptionists has recently acquired ProfessionalChats. We are so excited about the opportunity to extend our personalized, friendly service to online chat!
Business-to-small-business leaders are gathering in San Francisco next month for the B2SMB Institute Leaders’ Forum! Jill Nelson, Ruby’s CEO and Founder, will be joining other prominent thought leaders to discuss how to reach, engage, sell, deliver, and grow small-business customers.
Attending leaders include:
Chris Taylor, CMO, Automattic / WordPress.com
Laura Messerschmitt, VP of Customer Experience, GoDaddy
Laura Goldberg, CMO, LegalZoom
Clate Mask, CEO & Founder, Infusionsoft
Jill Nelson, Founder & CEO, Ruby Receptionists
And many more
This peer-to-peer gathering of executives is a once-in-a-lifetime opportunity to learn from some of the best in the business!
Ruby’s Chief Product and Technology Officer, Katharine Nester, has been named a Portland Business Journal’s2018 Women of Influence award winner. She is one of 25 local female business leaders recognized for their accomplishments, leaderships, and efforts to better the Portland community!
We couldn’t be more proud of Katharine’s impact at Ruby, as well as on the greater Portland tech community. Her dedication to encouraging women to pursue careers in technology is reflected in her support of local organizations including PDXWIT, Girls Inc. of the PNW, and her position on the board of App Camp for Girls. We can’t wait to see what she does next!
Congratulations to the other 24 Portland women recognized. We can’t wait to celebrate with you at the awards ceremony in April!
At Ruby® Receptionists, we’re not only committed to providing WOW-worthy service, we’re also dedicated to providing best-in-class support and technology tools to help customers optimize their businesses’ potential.
We’re excited to announce that, in line with these efforts, Senior Vice President of Operations, Stephanie Copeland Weber, has been named Chief Operating Officer, a new position at Ruby. In this new role, Stephanie will oversee all effort and programs that promote employee success and accelerate our ability to grow.
We’re also excited to share that Christina Burns, Vice President of Service (and veteran Ruby), is taking on the role of Vice President of Customer Success.
Both Stephanie and Christina have had such a positive impact at Ruby, and we can’t wait to see what they do next!
We’re excited to share we will be exhibiting at the 2018 Annual Heckerling Institute on Estate Planning Conference—Jan. 22-26, 2018!
Throughout this five-day conference Ruby will showcase how our proprietary technology, feature-rich mobile app, and friendly receptionists work in tandem to deliver exceptional customer service.
Ruby answers all calls live in English or Spanish, helping limit phone call interruptions so advisors and attorneys are free to focus on client work instead of busy work. Stop by our booth to discover how Ruby can help manage your calls, prioritize client communications, and take some of that busy work off your plate!