If you’re a small business owner, it’s no surprise that you typically spend two times the amount of time working as the average employee does. These long hours and managing everything from payroll to biz development to client meetings can sometimes put customer service on the back burner. Tune in to hear SmartHustle’s Ramon Ray and Ruby’s Molly Moore discuss how Ruby is there to help you not only be more effective and efficient but also helps provide a consistent customer experience that can help you keep the customers you have and win new business!
Donna Cutting, Founder and CEO of Red Carpet Learning Systems and longtime Ruby customer, was recently a guest on John Jantsch’s Duct Tape Marketing podcast! During their time together, John and Donna discuss the value of giving your customers the “red carpet” treatment and how many business owners get so caught up in trying to generate leads that they forget the most potent source of new business is a whole bunch of very happy customers. Donna shares examples of companies that do it right, and we are proud to say Ruby Receptionists was included for our commitment to empowering every team member to practice WOWism and to create surprisingly delightful moments for our customers.
Tune in to hear the full interview here!
In this article by Grant Polack on MarketingProfs, explore six naming trends that can help your brand and business stand out from the crowd. Trends include compound names (think Netflix, Snapchat) visual names like Apple, Red Bull, or Zipline, or creative domain names that are memorable like SquareUp.com, TrySwell.com and hey – CallRuby.com!
Get the scoop on all six trends here!
Are you a lawyer, curious about how others in your field are managing their practices and the tools they use to be successful? This just may be the resource you’ve been looking for! Each month, Law Technology Today hosts a roundtable and invites panelists in the legal field to weigh in on different topics. This month’s focus was on preferences around practice management systems and other important best practices. Get all the good details here!
Our friends over at Red-Carpet Learning shared 5 customer service lessons from the past that can help your business stand out from the crowd and the competition! We must admit our favorite is number 4 – answer the phone! For more customer service tips, read our suggestions for creating WOW-worthy experiences!
Setting Up Your Business for Chapter 2
Are you a business owner contemplating your next chapter? Tune into Ryan Tansom’s, “Life After Business” podcast and hear first-hand how Ruby’s CEO, Jill Nelson, learned what buyers are looking for in a business acquisition, and what gives a company value. Jill’s story is a perfect example of how to do it right and go to market on your own terms.
Tune in here!
Still wondering if a focus on employee engagement is worth all the fuss? According to Gallup’s 2018 State of the Global Workforce report, “a highly engaged workforce leads to 17 percent higher productivity and 21 percent higher profitability.” Read more to see how leading companies like JP Morgan, Netflix, and Ruby Receptionists empower employees to reach and exceed growth goals.