Want to Grow Your Business? Focus on Customer Experience

If you’re a small business owner, it’s no surprise that you typically spend two times the amount of time working as the average employee does. These long hours and managing everything from payroll to biz development to client meetings can sometimes put customer service on the back burner. Tune in to hear SmartHustle’s Ramon Ray and Ruby’s Molly Moore discuss how Ruby is there to help you not only be more effective and efficient but also helps provide a consistent customer experience that can help you keep the customers you have and win new business!

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How to Roll Out the Red Carpet for Your Customers

Donna Cutting, Founder and CEO of Red Carpet Learning Systems and longtime Ruby customer, was recently a guest on John Jantsch’s Duct Tape Marketing podcast! During their time together, John and Donna discuss the value of giving your customers the “red carpet” treatment and how many business owners get so caught up in trying to generate leads that they forget the most potent source of new business is a whole bunch of very happy customers. Donna shares examples of companies that do it right, and we are proud to say Ruby Receptionists was included for our commitment to empowering every team member to practice WOWism and to create surprisingly delightful moments for our customers.

Tune in to hear the full interview here!

 

Practice Management Tips for Lawyers

Are you a lawyer, curious about how others in your field are managing their practices and the tools they use to be successful?  This just may be the resource you’ve been looking for!  Each month, Law Technology Today hosts a roundtable and invites panelists in the legal field to weigh in on different topics. This month’s focus was on preferences around practice management systems and other important best practices. Get all the good details here!

Jill Neslon on the Life After Business Podcast

Setting Up Your Business for Chapter 2

Are you a business owner contemplating your next chapter? Tune into Ryan Tansom’s, “Life After Business” podcast and hear first-hand how Ruby’s CEO, Jill Nelson, learned what buyers are looking for in a business acquisition, and what gives a company value. Jill’s story is a perfect example of how to do it right and go to market on your own terms.

Tune in here!

Gallup’s State Workforce

Still wondering if a focus on employee engagement is worth all the fuss? According to Gallup’s 2018 State of the Global Workforce report, “a highly engaged workforce leads to 17 percent higher productivity and 21 percent higher profitability.” Read more to see how leading companies like JP Morgan, Netflix, and Ruby Receptionists empower employees to reach and exceed growth goals.

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