If you’re a client of Ruby® Receptionists and have called to speak with a member of our skilled Client Services department recently, you may have noticed a few new voices on the other end of the line. We’ve recently added two new full-time Client Services Associates to the team: Christina Messinger and Kate Carroll! Both of these talented team members started out in the role of live virtual receptionist, honing their customer service skills by answering phones with the best of them. What better way to get to know them than with a Q&A in their own words:
What appealed to you most about a position in Client Services?
Christina: I knew when I started as a virtual receptionist that I just had to build a career here. Ruby Receptionists has such an amazing culture — I’ve never felt so genuinely cared for by an employer. Client Services really just seemed like the obvious choice for me — I absolutely love being a problem-solver and thinking on my feet!
Kate: I am someone who loves to solve problems and make people happy. My new job is a beautiful combination of these two things. Clients contact us with challenges they are facing, questions about the way we handle their calls, or changes that they’d like made to their account. The client services team gets to WOW them by coming up with innovative ways to fix problems, answer questions, and tweak our services in order to best meet the their individual needs.
What do you think makes Ruby’s Client Services department so special?
Christina: It’s hard to narrow it down to just one thing, but I would say it’s each person’s dedication to a high level of service. Every member of the Client Services department has one priority: to give our clients the red carpet service that they deserve!
Kate: The people. The people, the people, the people. Ruby Receptionists is a company filled with fantastic people who always are willing to go out of their way to help with anything possible. As a virtual receptionist, I got to see this in action as it related to our callers and coworkers. Now, as a part of the Client Services department, I am getting to see how we extend that helpful attitude to our clients as well — constantly going above and beyond to make sure that they are getting exactly what they need and are making the best use of the services we have to offer.
What are you looking forward to in 2011?
Christina: 2011 is going to be a great year for Ruby, we all have so much to look forward to! Personally, however, I’m most looking forward to getting married on July 1st!
Kate: A new job, a new apartment, a new side of town…all sorts of good things!! Oh, and summer’s coming. I love summer in Portland.