3 Ways a Virtual Receptionist Can Help You Accomplish More

Real, Live Virtual Receptionists

As a small business owner, you probably don’t need scientific data to convince you that a little distraction-free time now and then would be incredibly helpful, but here’s a stat just for good measure: we accomplish roughly 50% less when we try to do two—or more—things at once. If you don’t have in-house phone help, a virtual receptionist service can be a life (and sanity) saver when you need to hunker down and get things done, giving you the freedom to focus without worrying about incoming calls. But a virtual receptionist service can give you a lot more than just a little peace and quiet—in fact, a quality service can improve the overall function of your business during crunch time and beyond.

Here are three ways a virtual receptionist service can increase your efficiency:

Improved customer service.

Pop quiz: When you’re interrupted in the middle of an important project, are you a) very likely to be friendly and upbeat, b) not particularly likely to be friendly and upbeat, or c) highly likely to be questioning why you chose this incredibly stressful career in the first place? In order to give your customers the service they deserve, you need to be in the right frame of mind. A good virtual receptionist is an expert trained in the art of customer experience, dedicated to making each caller happy. Let your virtual receptionist warmly greet callers, connect the calls you want, and take thorough messages for the rest, setting you up with the details you need to make informed follow-up calls—so you can catch up with customers when you’re ready, and they never have to see you sweat.

Virtual Receptionist Services for Small BusinessesStreamlined day-to-day operations.

Remote reception services have come a long way from the answering services of the past, and they offer a heck of a lot more than, “The office is closed for lunch. May I take a message?” Sophisticated technology means a quality virtual receptionist service can make a powerful impact on your workflow. Look for a service that will work with you to create customized call handling instructions for different scenarios and employees. With the right setup, your virtual receptionist team can answer frequently asked questions, provide driving directions, weed out telemarketers, collect information from new customers, and much more—including differentiating between urgent and not-so-urgent calls, so you’re interrupted when you need to be, and only then. Many virtual receptionist services can make outbound calls on your behalf, too, so you can check “appointment reminders” off your to-do list for good.

Enhanced peace of mind.

One of the greatest things about a virtual receptionist service is it’s not a “service” in the traditional sense—it’s more like an extension of your team. The best virtual receptionists are truly invested in the success of your business, and knowing that your calls are being handled by bright, talented, real people is beyond reassuring. Just like an in-house receptionist, good remote reception services can adjust your call handling on the fly when you’re stepping into a meeting or taking a much-deserved break—and unlike an in-house receptionist, virtual receptionists don’t take breaks or lunches, or call out sick when you need them most. Instead, a virtual receptionist is reliably there for you and your callers—so that no matter what you’re focusing on in the moment, your business stays focused on thriving.

Interested in adding a virtual receptionist to your team? Our free checklist can help you ask the right questions when shopping around!

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3 Powerful Benefits of Data-Driven Decisions

When you measure your small business up against the big guys, it can be easy to sell yourself short. You might assume their greater resources give them a huge advantage—and often they do. But when you’re small, you’re more agile. You’re more capable of moving quickly and taking greater risks.

And that’s great—successful businesses take risks! The key is to make data-driven decisions and take data-driven risks. Your capacity for flexibility combined with the smart use of data can be key to carving out your niche in the market and pulling ahead of the competition.

1. Data Gives You a Clear Picture of Your Situation

When you’re creating a strategic plan for your business, data is the signpost that points you in the right direction. Not sure how prospects feel about your newest product or service? Check your data. Not sure if your customers are satisfied with your service? The answer lies in the numbers. Not sure where you should be focusing your marketing efforts? The signs are all there if you’re ready to look for them.

Numbers don’t lie, even when we might want them to.

Data can tell you who your audience is and where your audience is. It can even tell you what your audience likes—and whether or not they’re liking your products. Trends lead to insights, which gives you direction and enables you to make decisions that are both bold and smart.

2. Data Tells You What Works

The social media platforms we interact with measure us by collecting demographic data, noting our interests, and gauging the likelihood that we’ll buy what they’re selling.

You can use these tools to do the same for your business. Beyond getting to know your audience, you can gain insights into your success. From video views to direct mail conversions and Facebook click-through rates, you have unlimited data at your fingertips. How you use it is up to you.

Just one Facebook post lets you see how many people liked, shared, and commented on your post, how many took action, and whether or not viewers decided to unfollow you as a result.

Data can tell you:

  • Who is seeing your advertising, buying your product, interacting with your brand, and having a negative response.
  • What draws your customer’s attention, convinces them to buy, or causes them to cancel services.
  • When customers are more likely to buy, less likely to buy, most responsive, and are on social media.
  • Where you can reach customers, and where they’re located.
  • Why customers actually buy your service or product.

Content Marketing Metrics


Data can get you the who, what, when, where, and why of almost anything. The trick to gathering that data and putting it to use is to:

  • Test
  • Review Data
  • Repeat

3. Data Helps You Overcome Stress

Does data make you anxious? Do too many numbers leave you feeling overwhelmed and confused?

The process of tracking all the data available to you (which is a lot) and attempting to apply it can be overwhelming.

The best way to overcome this struggle is to acknowledge that you can’t track everything. You have to choose the data that is most important to your particular company and your goals. Overcoming data stress is as simple as selecting the data you want to use to measure your goals—something that can be done during your goal-setting projects.

Using data correctly doesn’t have to be stressful. Instead of collecting all the information that is available to you in a world of data, you can just collect the information that matters—the data that helps you solve the toughest dilemmas and keep your company’s strategic goals moving forward.

Bonus: Data Can Build Character

Working with data makes you a better decision maker, thinker, and employee. It forces you to better your processes by taking an evidence-based approach to decision making. Using it correctly can help your business grow by leaps and bounds.

The best part? Data never gets less useful. There are always ways to interpret and utilize it to benefit you and your business.

Gabe Arnold

 

Gabe Arnold is the founder of Copywriter Today where you can get unlimited fresh content for all your marketing needs. If you want 250 free headline ideas for your next marketing campaign, use their free tool here.

 

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Free eBook: The Business Call is Back

Bizcall ebook

In a world of texting, tweeting, email, and even snapchat, there’s one form of communication that’s proven to be here to stay—the phone call.

In fact, with all the ways we have to connect with one another in the internet age, it’s the phone call that remains the preferred method for customers to interact with businesses. Companies big, small, and every size in between are seeing an explosion of inbound calls.

Why?

Because of the click-to-call revolution! Click-to-call is the ability to call a business straight from Google search on a smartphone, with the tap of a thumb. The days of transcribing numbers from computer to phone are over, and people are making more calls than ever. In fact, the number of calls to businesses from smartphones is predicted to reach 162 billion in 2019!

Are you interested in taking advantage of the click-to-call boom? Ruby is here to help! In our free ebook, we describe how you can capitalize on the inbound call renaissance and turn your phone into a productive marketing channel.

Insights include:

  • How to drive traffic to your phone and prepare for prospective customers
  • Setting your team up for click-to-call success for maximum conversions
  • Telephone greeting best practices
  • A toolkit for creating consistent phone experiences
  • How to close the deal and measure success

Download Your Ebook!

Transitioning to a Virtual Office

Virtual Office

Would you love to check out of the office permanently, with the freedom to work whenever and wherever you want? You’re not alone. For the past five years, the number of American employees working remotely has been on the rise.

New technology and ever-evolving options have made remote work easier than ever. As more employees work virtually, more options become available—including the virtual office.

Have you made the decision to move to a virtual space? These tips can help you get off to a strong start!

Set Your StructureRemote Staff_Small_1

Most of the time, when you hire employees, they work in the traditional time-based payment and review structure. Employees have grown accustomed to being paid based on the number of hours they work—thus focusing on hours as a basis for expectations.

But, in a virtual office, expectations are much less hours-based. It requires both leaders and employees to look at job duties from a new, outcomes-based perspective. Employers have a harder time focusing on the amount of time employees spend “in the office” because they’re never really in an office.

Instead, the focus should shift toward quality and quantity over time. When setting expectations for a virtual company, it’s important that everybody understands these expectations. Of course, for this to happen you have to provide your employees with the tools to meet expectations.

Some key things to keep in mind:

Plan the Transition
Untitled-2

Before you choose to make a move to a virtual office, put together a transition team. It’s vital that everyone is on board with the decision. While a virtual office has its benefits, the change might not be best for everyone. Some may be skeptical about the shift, and others may thrive in a different environment. The key to a successful transition is transparent communication.

You’ll want to communicate:

  • Why you’ve decided to make the transition
  • How the transition is going to look
  • When you’ll be making the transition
  • What the virtual office is going to look like

It’s important that you share the expectations, benefits, and logistics with your team up front. Without a solid plan and communication transitioning to a virtual office can be a big hurdle to overcome.

One last tip: give employees an idea of what a virtual office will look like. People respond well to visuals, and everybody prefers knowing expectations up front. The idea of “virtual” can be scary!

Get the Tools You Need to Succeed

Show your employees how the available technology will make developing and maintaining an effective virtual office easier and more attainable than ever.

  • Stay connected: It’s key that a remote team stays in contact. Tools like Slack, Uberconference, Basecamp, GotoMeeting and so many other options make team communications attainable. When choosing what to use, think about your needs. Do you need video chat? Text chat?
  • Project management: Tools like Wrike, Jira, Trello, Dropbox, and Smartsheets make managing projects of all kinds easier, especially for virtual teams. Project management tools will keep your team in contact and organized.
  • Project-specific tool: What does your team need to succeed? Adobe Suite? CRM? Cloud-based graphic design tools? Industry-specific software? It’s key that you prepare in advance, so you get the right tools in the hands of the right employees!

And don’t forget, a virtual receptionist can help your virtual office grow!

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Top 3 Tips for Small Business Multichannel Marketing

Small Business Multichannel Marketing

 

Multichannel marketing is the ability to interact with potential customers on various platforms—and it’s a key component of many successful marketing plans.

Think about where you go to learn about your favorite band.

  • Do you follow them on Facebook and Twitter?
  • Do you visit their website or blog?
  • Have you watched any of their videos on YouTube?
  • Do you subscribe to their emails?
  • Do they send you direct mail?
  • Did you pick up a flyer about their last show?

If even two of those are true, you’re part of the 72% of consumers who want brands to take an integrated marketing approach. But, at the moment, only 39% of consumers are actually getting an integrated marketing experience.

Now, put yourself in the shoes of your customers. How do they get your message? How can they contact you? Do they hear a consistent message from you on several platforms? Is your message muddled? Or, is there only one point of communication?

Multichannel marketing is one of the best ways to reach a wide target audience, meet their needs, and convert them from followers to faithful customers.

While a comprehensive campaign with a consistent message is important, there are three other aspects of multichannel marketing that will make the approach even more successful for your brand.

1. Keep Track of Your Customers

Data is your friend. Nowadays most companies keep robust dashboards full of follower, customer, and subscriber analytics—effective tools for building a successful multichannel marketing campaign.

Marketing metrics are a vital part of the attraction, engagement, conversion, and retention process you hope to achieve through multichannel marketing. Without data, it’s difficult to optimize your messaging and the channels you use to reach the right people, with the right message, at the right time.

Helpful analytics include:

  • Google Analytics. Google Analytics is your goldmine of useful data. To start I’d recommend looking at referral traffic. How are people finding your site? Are they searching it? Clicking on ads? Finding you on LinkedIn? Existing referral traffic is a useful hint for where you can build a presence that’ll make a difference.
  • Blog post analytics. Another useful place to look is your blog. How are people finding your blog posts (Google search, Twitter, other blog posts, etc.)? How much time do they spend on that post, and where do they go next? Spikes in traffic can help you drill down on hot topics and top sources of referral traffic.
  • Gated content. Say you create an ebook related to one of your products or services and put it behind a form. Gating your resource gives you lead data, and it helps you narrow down what content your readers are seeking. Looking at the data for this page and form had dual advantages. You get to see what channels are converting on each resource, and what resources are gaining conversions.
  • Social media analytics. When you look at social analytics, you can drill down into who is on each platform, what kind of content they interact with, and when they’re online. With these insights, you can determine what to post, what social channels to use, and when on social media to hit your target.

Look at each platform’s analytics individually, but also step back and look at the bigger picture to get an idea of your overall audience—allowing you to create an integrated campaign that has a more expansive reach.

2. Stay in Touch

Identify your target marketMost shoppers are looking for quick solutions these days, and a brand’s responsiveness can make or break a sale.

Customers take to social media with hashtags, photos, and even live videos to showcase their complaints. Luckily, often all it takes to turn those situations around is a genuine response and apology.

The best way to prevent escalating problems is to be prompt and transparent. Everyone loves feeling heard. If you don’t have the time for 24/7 monitoring, your solution can be as simple as an auto-responder letting customers know that someone will get back to them within x hours.

Then, stick to your word: if you make a promise, be sure to fulfill it. When you have a platform available, it’s important to have someone monitoring it. That means responding to Tweets, emails, Facebook messages, and answering phone calls. A communication channel isn’t worth a whole lot to customers if the communication doesn’t go both ways.

3. Know What Success Looks Like

The end goal of multichannel marketing is increasing sales—but it’s best to set unique goals for each channel.

Your social media focus might be on building brand awareness and engagement. You might use your blog to build authority and your e-mail for more direct sales. It’s the combined effort of all these platforms that drive your consumer towards your final goal: making a purchase.

Your key performance indicators (KPIs) will depend on your goals, so they’ll probably differ for various channels, too. Here are some KPI examples:

  • Emails – click through rate
  • Twitter – percent change in Tweet impressions
  • Facebook – conversions on ads
  • SEO – organic search position
  • Blog – traffic changes over a set period of time

While multichannel marketing can include a lot of moving parts, it doesn’t have to be overwhelming. Start with the platforms where you’ll find your target audience, and build from there as your business grows and you do more research.

Remember, multichannel marketing is all about choice. Your customers should be able to choose when and where to interact with you.

Even for small businesses, smart multichannel marketing is 100% in your reach.

Gabe Arnold

 

Gabe Arnold is the founder of Copywriter Today where you can get unlimited fresh content for all your marketing needs. If you want 250 free headline ideas for your next marketing campaign, use their free tool here.

7 Steps to Creating Compelling Customer Surveys

The benefits of surveying your audience

How do you get to know your customers? Did you do some demographic research? Market research? Really really good guesstimating?

While alternative strategies have merit, nothing is quite as powerful as asking your customers directly. After all, nobody knows them better than they know themselves!

When it comes to customer happiness, surveys are your secret weapon. If you don’t have time, or can’t afford to sit down with your customers and have a one-on-one conversation, sending a thoughtful, well-written survey can be key to understanding their needs.

Interested in sending your customers a survey? Here are our seven steps to survey success:

1. Set a Goal

Surveys measure satisfaction, dissatisfaction, wants, needs, desired features, and more. You can use a survey to discover all kinds of interesting information about your customers and how they feel about your product.

When designing your survey, deciding who to distribute it to, and selecting questions, it’s important to have a single, specific goal in mind.

Before you start, write a two to three sentence description of your goal. Are you trying to develop new features for your product? Interested in exploring app satisfaction? Looking for website feedback?

2. Decide Who You Want to Hear From

Surveying your entire customer base can be expensive, but studying only segments of the market can cause you to miss out on valuable insights. The most effective survey takes a slice right out of the middle of your audience, getting information from a substantial subsection of your market. It’s also important to survey only relevant people. You don’t want to accidentally send a survey about your mobile app to customers who don’t use it!

3. Select a Distribution Method

Once you’ve chosen your goal and audience, it’s time to choose the method of delivery. It’s important to keep in mind the fact that people love short, easy surveys—and nobody likes it when their workflow is interrupted.

Surveys can be included on landing pages, in emails, or even included in website popups (but  be very careful when using popups—users and Google don’t always like it). Select the method that makes the most sense for your audience.

4. Draft your Questions

Keep your goal in mind when choosing your survey questions. You want questions to be short, sweet, and as relevant as possible.

Some tips to writing the perfect questions:Asking the right questions in a customer survey

  • Keep ’em brief, keep ’em simple
  • Only ask questions you need the answer to
  • Avoid biased language and leading questions
  • Keep survey design and rating scales consistent
  • Try to frame questions as a yes/no option whenever possible
  • Ensure your questions are as specific as possible

5. Review and Send

Once you’ve set a goal, selected a method for distribution, put together your list, and written out your questions, it might feel like it’s time to hit send. But before jumping into action, take a moment to examine your survey altogether.

Do all the elements of your survey make sense? Does it look right? Is it going to reach the right people at the right time and in a way that makes sense?

If you’re sending your survey in an email, does it have a strong call-to-action and headline? Is the survey properly branded?

When you’re happy with how everything looks, it’s time to send it out into the world!

6. Collect and Review Responses

Once you’ve collected all your responses, you can put that information to work! Take the insights from your data and use them to improve your services, website, product, and more. If you asked the right questions to the right people, their answers could make a huge difference in your business.

7. Improve Your Surveys for Next Time

Once you’ve collected and interpreted your data, there’s one last step—improving your survey for the future. Did people open your email? Are you losing them before they click the call-to-action? Are they finishing the survey?

Take a look at your open rate, click-through-rate, and completion rate, and use this data to improve your survey for next time. Nothing is ever perfect on the first attempt, but with some practice, you can start developing and distributing impactful customer surveys that will help you better WOW your customers!

3 Free Ways to Show Your Customers Love

Showing Your Customers Love

Gifts can be a lovely gesture, but they’re no match for real, meaningful connections when it comes to surprising, delighting, and building trust with your customers—and sometimes the simplest and least expensive (read: free!) approaches are the most powerful. In fact, everyday tasks we often take for granted can be the perfect way to show customers you care. If you’re looking for ways to express your appreciation, don’t underestimate these standbys:

1. A notecard. If you’re a regular to the Ruby resource library or follow us on social media, you know we’re crazy about handwritten notecards. This simple gesture packs a big punch, largely because it’s a rarity. There’s nothing like finding a hand-penned envelope amid a pile of otherwise junk mail! In the few minutes it takes to jot a quick note and put it in the mail, you create a memorable experience that’s sure to brighten a favorite customer’s day.

2. An email. That’s right: email. Am I talking about a beautifully designed email template full of bright colors and captivating images? Nope. Well, sure, if you have the time for that—but it’s not the point. A simple, plain-text email can be a great connection maker with the right content and context. In those moments when you’re struck by a notion of, “Wow—that customer is really something special!” take three minutes to send a message letting them know. Something as simple as this does the trick beautifully:

It was great to chat with you the other day. I just wanted to reach out and let you know how much I appreciate your business! Thank you for being a loyal customer.

Type, send, impress!

3. A phone call. In a world of text messages, tweets, Facebook posts and the like, a live phone call has the potential to stand out, especially when your intention is to express gratitude. It can also seem a bit daunting. Here’s the trick: don’t overthink it. If you’re prepping for an important conference call, by all means, fret, plan, practice—but when you’re calling a customer to say “I appreciate you,” it’s best to just pick up the phone and go for it. A sincere expression of thanks beats a script any day.

Bonus! 4. Video email. Services like BombBomb make it easy to record and send short videos to customers using your computer’s webcam or your smartphone—a great way to introduce yourself, thank a customer, or just say hi. While not all video email services are free, a creative video message can be a unique way to really make an impression, as evidenced by this WOW story.

However you choose to connect with your customers, the point is to do it. To set yourself up for success, carve out time each week (or each day) to write a notecard or two, send a friendly email, make a call. Stock your office with stamps, cards, and envelopes; keep a stack of sticky notes handy so you can jot down the names of any customers you want to follow up with—whatever works for you. Making customer connections a priority is a great way to earn loyalty, and it’s a fun and rewarding pursuit.

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What Office Type Are You?

What office type is right for you?

The first step to WOWing your customers is enabling your employees to be a positive and effective force. You and your team spend approximately 40 hours every week in your workspace, and that space (whether physical or virtual) has a significant impact on productivity and happiness.

The Classic—Brick and Mortar Office

As long as there have been businesses, there have been brick and mortar offices. It’s the home space, full of cubicles, desks, conference rooms, and coworkers.

Benefits of a Brick and Mortar Office

  • A professional space. Having a traditional office space ensures you always have a professional place to bring clients, have meetings, and work with employees. You can even use your office space to develop your brand personality and create community with your clients. If meeting clients in person is vital to customer service success, you might need a traditional office space.
  • Collaboration. An office location gives you the advantage of having a physical place for employees to meet and collaborate on ideas.
  • Complete control over the office environment. When you have a physical space, you have full control over your office environment. All employees have access to the same tools and resources. You’re also better able to mold your company culture and ensure your output is always high quality.

Challenges of a Brick and Mortar Office

  • It’s expensive. Capital is a common problem small businesses face, and rent isn’t cheap. Paying rent as well as buying supplies, furniture, and equipment can add up to a hefty price tag.
  • Commute and location can cause you to miss out on talent. Whatever your office location, your talent pool is comprised of area residents. Where virtual or home offices can allow you to hire people from around the country or world, a physical location often limits you to those who are able to commute to the office.
  • You have to commit to a lease. Unfortunately, renting an office space is a commitment. It can be difficult to project the size of the space you’ll need, and growing out of it can mean additional costs if you have to break a lease and find a new space.

The One-Man Show—Home Office

If you’re just starting out, a home office might be the best choice for you, as it can be an effective way to balance costs, efficiency, and capabilities.

Benefits of a Home Office

  • Schedule flexibility. If you need to get your kids to school by 8:30 am, you can get up, work for an hour, then take your turn on the carpool schedule. When you don’t have a commute, you get to enjoy increased flexibility and the ability to schedule your day around your needs and the needs of your clients.
  • Tax benefits and cost saving. If you qualify, you can deduct a portion of your home’s expenses against your business income. A home office also has the distinct advantage of lowering startup costs by eliminating office rent.
  • Your work is always available. If you get a call at 8:00 pm and you need data from your work computer, it’s always near. Have international clients? Do customer service right and make that client call at 5:30 am. Your work is never far away.

Challenges of a Home Office

  • Limited hiring capabilities. While a home office may be perfect for the sole practitioner, it can be hard to hire employees. You may be able to fit one, maybe two, employees in your home, but you lose privacy as a result. As you grow, you’ll likely have to find a new location.
  • Lack of “professional space” to take clients. Meeting with clients can be hard when you work out of a private residence. Do you have space set aside for client meetings? Can your appointments be done in shared spaces, like coffee shops?
  • Lack of boundaries and inability to leave. Burnout is the worst. When you work at home, you’re home all the time. You live at home, work at home, and sleep at home. This seclusion can cause undue stress and anxiety. Can you rest during your off hours knowing you have an unfinished project one door down?

The Incubator—Coworking Office

Freelancers, contractors, and startups are flocking to coworking office spaces. Essentially a big, flexible shared space that is occupied by a variety of employers and industries, a coworking space can be great for folks who are energized by people.

Benefits of a Coworking Space

  • Lower Costs. With a coworking space, you have the advantage of having access to the tools and resources you need at a much lower price. You also avoid paying rent on an office or getting roped into a lease.
  • Collaboration and networking. There’s something powerful about being surrounded by smart, creative people. In a coworking space, you get the opportunity to network with other entrepreneurs and freelancers, reach out to them for advice, and learn from them.
  • Community. When you put a bunch of smart people together, a community develops. Natural camaraderie builds a sense of identity within a community of smart, like-minded people.

Challenges of a Coworking Space

  • Distractions. Distractions are everywhere. The community and networking that can be such a benefit can also distract you from tackling the tasks on your plate. This kind of environment isn’t for the easily sidetracked.
  • Cost. Coworking spaces are much less costly than renting an office but more expensive than working from home. If you’re just getting off the ground, $300-$500 a month may be outside your budget.
  • Noise. When you put a lot of people in one space, things can get loud. While coworking spaces can be great for collaboration, they might not be the best strategy for making phone calls. If you need to focus, you’ll probably need your headphones.

The Traveler—Virtual Office

Maybe you don’t need an office at all. Maybe you travel, have virtual clients, and don’t need traditional office supplies. A virtual office space is essentially no office space. It’s the ability to work completely from wherever your computer is. With telecommunication tools, cloud storage solutions, outsourcing capabilities (like maybe a receptionist?), and conferencing technology, physical location doesn’t have to hold you back anymore.

Benefits of a Virtual Office

  • Cost. Your overhead is just a fraction of what it would be anywhere else. You aren’t paying rent, buying supplies, and paying for phone lines. You get all the capability for less.
  • Limited management. You aren’t managing a space. You don’t have to worry about doing dishes, getting a cleaning service in, and having building security.
  • Work from anywhere. With virtual office spaces, you take your office with you. You can essentially work from anywhere and customize your workspace no matter where you are.

Challenges of Virtual Offices

  • Lack of physical space comes with its own difficulties. As with a home office, the lack of physical location can make client meetings more difficult.
  • Distractions abound. There are distractions everywhere you go, and the virtual office can have a lot of these same problems. If you’re working from home, while traveling, or in coffee shops, there are plenty of distractions.
  • Communication. In a physical location, you can turn to your coworker to address a problem. When you’re working in a virtual space, communications can lag, and there is more room for miscommunication.

So, Which Office Type Are You?

If you want to foster happiness in your workplace, it’s important to make sure you have the right infrastructure. It all depends on your needs. Are you launching a small business? Leading a growing law practice? Venturing into the world a freelance web design? Each business, culture, and work style is going to require a different space to thrive.

Thing to Consider When Choosing a Workspace

  • Size of your team
  • Nature of your business—do you need to meet clients in person
  • Company/team culture
  • Capital
  • Preferences and lifestyle

Mastering your calls, no matter your office.

No matter what office type works for you, call-handling is still key for growing your business and impressing your clients.

Get The Ultimate Guide to Virtual Receptionists to discover what a virtual receptionist can do for your home business, brick & mortar, virtual office, or however-you-work business!

Get The Guide

 

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