Webinar: What is a Virtual Receptionist?

Balancing incoming phone calls with your daily meetings, projects, and busy work can be difficult—and missed calls are missed opportunities. You never know when the ringing phone could be bringing in your next big client!

Do you feel strapped for time? A virtual receptionist service may be the solution you’ve been looking for.

In this quick 30-minute webinar we answer your burning questions about virtual receptionists, including:

  • What is a virtual receptionist?
  • What does a virtual receptionist do?
  • What’s the difference between a virtual receptionist service and an answering service?
  • What features are offered by virtual receptionist services?
  • What questions should you ask to ensure that they’re right for your unique business needs?
  • How does a virtual receptionist service help your business grow?

This webinar took place on June 20th but the knowledge lives on! Watch our recorded webinar below.

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6 Essential Marketing Strategies to Grow Your Small Business

Free Marketing Webinar

As a small-business owner, it’s all up to you. Your passion is running your business and making it successful. But with only so many productive hours in a day, you need to make smart decisions and strategic efforts that help your business survive and thrive.

Join us for our free webinar, 6 Essential Marketing Strategies to Grow Your Business, presented in partnership with Entrepreneur.

The strategies outlined in this webinar will build upon each other to help you:

  • Legitimize your business.
  • Establish your role as a thought leader in your industry/market.
  • Give you an actionable go-to-market strategy to grow your customer base and establish a foundation for long-term success.
  • Provide exceptional customer service to retain customers for repeat business and/or give referrals.

This webinar will be led by Ruby’s Chief Marketing Officer, David De Rego. With more than 30 years of experience growing service and technology companies, De Rego is passionate about driving brand awareness, positive customer experiences, creating demand and viral growth.

This webinar took place on June 7th, 2018 but the knowledge lives on!

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Webinar: Six Marketing Strategies to Grow Your Small Business

Everyone has the same number of hours in the day. And, as a small business owner, you’re stretched thinner than most.

Luckily you can make the most of your time with smart decisions and a strategic effort. Ruby’s Chief Marketing Officer, David De Rego, is here to help!

He’s identified six essential marketing strategies that are dedicated to helping your business grow.

These strategies build upon each other to help:

  • Legitimize your business
  • Establish you as a thought leader in your industry/market
  • Give you an actionable go-to-market strategy to grow your customer base and establish a foundation for long-term success
  • Provide exceptional customer service to retain customers for repeat business and/or give referrals

This webinar took place on April 11th but the knowledge lives on! Watch our recorded webinar below.

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Webinar: Get Your Business Fit

Ruby Receptionists Customer Service Webinar

This year is your year! Are you ready to flex your customer service muscle and optimize your business to grow?

Did you know that, according to BIA/Kelsey, 169 billion mobile calls are projected to be made annually to businesses by 2020? The combination of click-to-call, the on-demand sentiment of technology, and the power of personal connections has made the phone call more important than ever.

In this webinar, we’ll explore 3 steps to up your customer service game and turn customers into raving fans—inspiring customer-driven word-of-mouth buzz that’ll help you grow!

  • How to take advantage of the increase in smartphone calls to businesses
  • How to build an infrastructure to deliver consistent, exceptional customer experiences
  • How to identify your customer touchpoints and make each interaction delightful

This webinar took place on March 7th but the knowledge lives on! Watch our recorded webinar below.

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Webinar: Work Smarter, Not Harder, with a Remote Receptionist

What is a Virtual Receptionist

It’s true, you’re busy. Between managing your business, developing new connections, and keeping up on the latest trends, your phone probably isn’t always top of mind. But did you know that, according to Invoca, 80% of customers say a positive phone experience is likely to make them a repeat customer?

As a small business owner, your phone means growth—and managing incoming calls can be tricky. A missed call can mean a missed opportunity.

A remote receptionist is your out-of-office employee of the month. A valuable addition to your lead development and customer service strategy, a remote receptionist ensures every call is answered promptly and professionally. It’s just like having an in-house receptionist, at a fraction of the cost.

In our free webinar you’ll learn how:

  • A remote receptionist service works
  • You can save money without sacrificing quality
  • You can gain the freedom and flexibility to work whenever and whenever you want

This webinar took place on January 24th but the knowledge lives on! Watch our recorded webinar below.

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Webinar: The Secret to Attracting and Retaining Customers

The Ruby Service Pyramid created by Jill Nelson

A great customer experience is the not only the biggest driver of customer loyalty, but also a primary method for building word-of-mouth buzz that brings in new business. In our free 45-minute webinar, we want to share our recipe for delivering legendary service, and show you how it can help you attract and retain customers while engaging employees. Come behind the scenes with Christina Burns, our Director of Customer Happiness, as we explore:

  • Each layer of our service delivery system—the Ruby Service Pyramid®
  • Practical tools for building your own service delivery system
  • Testimonials from small business owners who have experienced the impact of the Service Pyramid firsthand

By the end of the webinar, you’ll understand the benefits of a customer service-focused culture, and have you the tools you need to begin building your own service pyramid. There will be time at the end to address any questions, and the webinar will be recorded.

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Webinar: The Insider’s Guide to Hiring a Virtual Receptionist

Receptionist at desk

When Ruby® Receptionists was founded in 2003, “virtual receptionist” was a relatively unknown term. Today, virtual receptionist services abound, and choosing the right one for your business can feel overwhelming. If you’re considering a virtual receptionist service—or just interested in learning what virtual reception is all about—our upcoming webinar can help.

During this free webinar, we’ll give you the tools you need to find your ideal virtual receptionist service, and answer these common questions:

  • What is a virtual receptionist service, anyway?
  • How does a virtual receptionist service differ from other options?
  • How can a virtual receptionist service benefit my business?
  • What features do various services offer?
  • What should I ask when shopping around, to ensure I make the best choice?

By the end of the webinar, you’ll not only have a good understanding of whether a virtual receptionist service is for you, but also insider tips on how to customize your account! There will also be time at the end of the webinar to address any questions.

View the Recorded Webinar

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