Live Chat Services

Turn online visitors into customers with 24/7 live chat support.

Watch Video

Capture More Business With Live Online Chat

Make your website work harder for you with integrated live chat, staffed by US-based professionals ready to answer questions, capture contact information, and generate new leads for you— 24 hours a day, 365 days a year.



Strike while the iron is hot, engage online visitors with live chat in an average of 30 seconds



Convert site visitors to customers with live lead capture and warm handoffs to your sales team via our connect-to-call feature



Answer questions, gather intake information, delight prospects and customers with friendly, live chat support

*Reported for Ruby ProfessionalChats services

Boost Your Bottom Line with Live Chat

Did you know that prospects engaged with live chat are 4.6X more likely to convert, and spend 60% more than other customers? Learn why chat should be the next addition to your marketing and customer experience toolbox!

Get The Ultimate Guide

Convert Your Online Visitors with Ruby Chat

ProfessionalChats is now part of Ruby! Now, you can extend Ruby’s live professional service to your website customers. Learn how you can accelerate your business growth with this exciting new service.

  • US-based 100% live chat specialists
  • Engage potential clients 24/7/365
  • Collect contact & intake information
  • Capture up to 40% more leads
  • Convert 99% of new leads to appts.
  • Tailor chats to your business
  • Answer customer questions
  • Connect calls directly to your team
  • Receive notifications via text or email
  • 100% response rate within 30 seconds
  • Friendly, highly-trained professionals
  • Easy to implement, and we’ll help!

Get Started

Calculate the ROI of Live Chat

How much is an anonymous website visitor worth to your business? Find out with our ROI calculator!

Calculate My ROI

Why Customers Prefer Live Chat to AI-Based Bots

Boot the Bot! 79% of customers prefer live chat to AI.

What can a live support specialist do for you that a chatbot can’t?

Create Personal Connections with Customers

Incent Potential Buyers to Provide Contact Information

Engage in Friendly, Non-Scripted Conversations

Understand Context & Proactively Solve Problems

Facilitate Live Call Transfers to your Sales Team

Represent Your Business & Brand Professionally

The Buzz About Live Chat

To the modern business, connection is key, and meeting your customers where they are empowers them to engage faster and spend more. Get all the details about live online chat, why small businesses love it, and how it works in our nifty infographic!

Get the Infographic
Dovi Prero Testimonial Image

What Happy Customers Are Saying

10,000+ small businesses choose Ruby to delight their customers

"When people visited our website, we had no means of engaging with them. As soon as we started using Ruby’s chat services, we started getting referrals. We also get an actual transcript of every chat with the link they clicked on to find our website. This has been extremely helpful in honing in on where our marketing resources go."

Dovi Prero

Prero Orthodontics

Give us a call!