Answering Services &
Live Chat for Entrepreneurs

“Ruby is an easy way for us to maintain great relationships with customers.”
Nathan Schmitt

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Take Your Business to the Next Level with Ruby®

As an entrepreneur, your job is to focus on your core business, not to answer the phone or field online chats. Whether you’re in Home Services, Finance, Real Estate, Marketing, the Legal field, or everything in between—Ruby’s friendly virtual receptionists and live chat specialists are there to help you win business and build trust from the first “hello.”



65% of customers prefer to reach a business by phone and 35% by live chat. Never miss a connection with a potential new customer with Ruby’s small business live receptionist and chat services.



66% of customers indicate that instant, on-demand communication is essential to winning their business. Ruby’s live receptionists and 24/7 chat services ensure they always reach a real person.



The average small services business sale is $2,000 and that doesn’t even account for lifetime value. Capture the ROI of personal connections with Ruby’s friendly, professional receptionist and chat specialists.

*Reported by Ruby Customers

Two Ways To WOW Your Customers With Ruby

Live Virtual Receptionist & Call Answering Service

Live Virtual Receptionists


  • 100% live call answering service
  • Friendly, US-based receptionists
  • Call-handling tailored to your business
  • Outbound calling & meeting scheduling
  • Real time-updates & notifications
  • Text or call from your Ruby number
  • Manage availability from Ruby’s app
  • Evening & weekend coverage included
  • Bilingual (Spanish) call answering

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Website Chat Services

24/7 Live Chat Services


  • 100% live chat, 24/7
  • Friendly, US-based live chat specialists
  • Chats tailored to your business
  • Answer customer questions
  • Gather lead contact info
  • Connect calls directly to your team
  • Receive notifications via text or email
  • 100% response rate to chats
  • 40% increase in online conversions

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Live Chat & Answering Service Brief

Win Business from the First “Hello!”

Ruby isn’t your average chat and answering service. Learn why more than 10,000 small businesses choose Ruby’s team of live receptionists and chat specialists in our Ruby Solutions Brief!

Read The Brief

What Happy Customers Are Saying

10,000+ small businesses choose Ruby's live chat and virtual receptionist services

"Ruby helps free up tons of time for me and my team—while maintaining a personal touch. I can say Ruby has really revolutionized the way my company works.”

Daniel Dorato

Vector Media

"As a large doggie daycare we are constantly on the go. Thanks to Ruby and their extended hours, we have a live human answering our phones and we regularly have clients ask 'Who is the new employee I spoke to on the phone?' Thanks Ruby - we give it two paws up!!"

Amy Parsons

Canine Creature Comforts

"We’ve been Ruby fans for years now and they provide outstanding service. Having a live voice on the phone is critical to taking care of our clients and showing them we care.”

Andrew Parker

Freeman Tax Law

"Ruby has helped our company reach the next level. Repurpose your current phone answering person and hire Ruby. We did, and for our firm its made all the difference."

Anson Thompson

The Thompson Group

"Ruby's service has helped elevate the presentation of my company and I fully recommend them to any small business looking for a top notch front-end experience."

Chad Higgins

Time Music Agency

"As a life-long techie, I knew I wanted to leverage technology to maximize my practice while minimizing my workload. Ruby’s mobile app grants me the ability to work from anywhere, anytime as it places Ruby at my fingertips-literally.”

Neil Tyra

The Tyra Law Firm

"Ruby is humans caring about humans, when I thought I was only hiring someone to answer my phones."

Megan Thornton

NW Benefit Strategies

"Entrepreneurs and small business owners are the backbone of our economy and Ruby is helping us all succeed."

Robb Crocker


Manage Your Small Business with the Ruby App

Download Ruby’s free app for Android and iPhone to:

  • Turn Ruby’s live answering on and off
  • Update your availability
  • Set call answering & handling instructions
  • Check messages on-the-go
  • Return calls & texts with your business number
  • Sync your contacts and calendar

Ruby can host your business number or provide one for you!

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Give us a call!