Live Chat for Medical & Dental
Service Providers

“As soon as we started using Ruby’s chat services, we started getting referrals.”
Dovi Prero
Prero Orthodontics

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Grow a Patient-Centered Practice with Ruby® Live Chat Services

In a high-touch, digital age, the patient experience often begins on your website. And people expect the same kind of convenient, personalized service from their doctor, dentist, or orthodontist that they get from any other business. Ruby’s highly-trained live chat specialists engage with website visitors to understand their needs, capture contact information, and make a great first impression for your practice.



More than 70% of patients search online for their provider. Convert site visitors to customers with live lead capture and warm handoffs via our connect-to-call feature.



66% of people cite the ability to engage instantly, on-demand with a service provider as critical to winning their business. Never miss an opportunity with 24/7 chat support.



79% of people prefer live chat to AI. Ruby chat services nearly 100% satisfaction rating from happy patients, with professional US-based support for your business.

*Reported by Ruby Customers

Improve Patient Experience & Satisfaction with HIPAA-Compliant Chats

ProfessionalChats is now part of Ruby! Reduce barriers and wait times for potential patients with live, professional chat services. Our chat specialists are trained to create exceptional patient experiences!

  • US-based 100% live chat specialists
  • Engage potential clients 24/7/365
  • Collect contact & intake information
  • Capture up to 40% more leads
  • Convert 99% of new leads to appts.
  • Tailor chats to your business
  • Answer patients questions
  • Connect calls directly to your team
  • Receive notifications via text or email
  • 100% response rate within 30 seconds
  • Friendly, highly-trained professionals
  • Easy to implement, and we’ll help!

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Medical & Dental Case Study

A Story Worth Smiling About

Learn how Ruby chat services helped Prero Orthodontics capture more leads and deliver continuity of care with 24/7 live chat services.

Read The Case Study

What Happy Customers Are Saying

10,000+ small businesses choose Ruby to delight their customers

“In the first 3 months of service, HearingChats [now part of Ruby] captured 28 leads for my practice, converting into over $103k in treatment revenue.”

Jared Brader

Intermountain Audiology

“Our business's best months have been since starting with their service. The team is an absolute pleasure to work with and they go above and beyond. Highly recommend!”

Dr. Ben Fishbein

Fishbein Orthodontics

“They have been great at grabbing some of our web traffic and turning them into new patients, especially after hours! The chat reports we receive show a high level of competence and kindness. I am happy to have them represent my company in a market where every new patient is important.”

Dr. Jonathan Collette

Tri-City Orthodontics

"Our site visitors are immediately greeted with a knowledgeable, friendly, live person who can answer almost any question. The representatives are all superb at greeting the visitor and turning that visitor into a lead. We immediately get their contact information and can follow up during and after business hours."

Dr. Matthew Cline

All-Star Orthodontics

"I'm consistently impressed at how well my website visitors' questions are handled. Highly recommended!"

Dr. Ban Barbat

Dr. Ban Barbat

Give us a call!