Answering Services &
Live Chat for Attorneys

“When people have legal needs, they are often very urgent. Having a live person there to answer the call has been invaluable.”
Barry Engle
Engle Criminal Defense Team

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Elevate Client Service & Satisfaction with Ruby®

When potential clients call, they need you to answer. But how do you balance your availability to be there during those crisis moments, while also serving the needs of your existing clients? Ruby’s live, virtual receptionist and chat services deliver next-level customer service to your clients, while helping you reclaim your time for billable work.



59% of legal clients prefer to make appointments by phone. Land more cases with Ruby’s virtual receptionist and answering service.



78% of attorneys report struggling to refocus after frequent client interruptions. Set your availability and reclaim your time with Ruby’s app.



Responsiveness has a 10% impact on NPS. Ruby’s priority call answering, routing,  and message transcription keeps you on top of time-sensitive requests.

*Reported by Ruby Customers

Washington State Bar Association

State & Local Bar Associations Recommend Ruby

Ruby has relationships with dozens of Bar Associations across the country. Ask if yours is one of them, and what special offers may be available to you.

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Two Ways To WOW Your Clients With Ruby

Live Virtual Receptionists

Live Virtual Receptionists


  • 100% live call answering service
  • Friendly, US-based receptionists
  • Call-handling tailored to your practice
  • Outbound calling & meeting scheduling
  • Real time-updates & notifications
  • Text or call from your Ruby number
  • Manage availability from Ruby’s app
  • Evening & weekend coverage included
  • Bilingual (Spanish) answering service available

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24/7 Live Chat Services


  • 100% live chat, 24/7
  • Friendly, US-based specialists
  • Chats tailored to your practice
  • Answer customer questions
  • Gather lead contact info
  • Connect calls directly to your team
  • Receive notifications via text or email
  • 100% response rate to chats
  • 40% increase in online conversions

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Live Chat & Answering Service Brief

Win Business from the First “Hello!”

Delight clients and grow your practice with Ruby. Learn why thousands of law firms choose Ruby’s team of live virtual receptionists and chat specialists to represent their business in this short brief.

Read The Brief

Connect Ruby's Live Virtual Receptionist Service
to Your Other Applications

Ruby’s live answering service works with the tools you use most, like Clio, Rocket Matter & Lexicata. Check out the full list of our software integrations.

Clio Logo

Rocketmatter Logo

Lexicata Logo

Manage Your Practice & Schedule with Ruby’s Convenient App

Download Ruby’s free app for Android and iPhone to:

  • Turn Ruby’s receptionist service on and off
  • Update your availability
  • Set call answering & handling instructions
  • Check messages on-the-go
  • Return calls & texts with your business number
  • Sync your contacts and calendar

Ruby can host your business number or provide one for you!

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Watch How Ruby Helps Real Attorneys Maximize Their Productivity

What Happy Customers Are Saying

Thousands of law firms choose Ruby to delight their clients

"Ruby allows my office to focus on our work, while knowing all our calls will be answered by a friendly, live human. Engaging Ruby was one of the smartest things I did when I opened my own firm, and a key to my firm's success."

Michael Downey

Downey Law Group

“As a small business owner, having Ruby answer my calls live has been the best thing for my business. They provide excellent service, the app works really well, and their communication is spot on. They are dedicated to your clients having the best experience possible.”

John Chang

Patinelli and Chang

"Ruby removes at least 2 or 3 interruptions in my day - that, by itself, is worth what I pay for Ruby."

Dean Alterman

Alterman Law Group

"Ruby embodies our 'Aloha spirit,' and has truly been key to converting potentials into clients, growing my practice—while freeing me to be a lawyer and giving me peace of mind at an affordable price."

Diane Haar

Hawaii Disability Legal Services

"Ruby delivers exactly what they promise, every time. It is crystal clear they take their job seriously and make it their mission to do it very well. They easily, without question, get my highest recommendation."

Eric Johnson

Utah Family Law

"I have received many compliments from fellow attorneys who have called my office and spoken to one of Ruby's receptionists. Ruby's service is one of the best investments I have made for my firm."

Kimberley Klein

Klein Law Group, PC

Give us a call!