You’ve found your true calling if you relish the opportunity to create real, meaningful human connections. We celebrate everybody’s individuality and ask that you bring it to the office every day—no matter your role.
At Ruby®, our core values—Foster Happiness, Practice WOWism, Create Community, Innovate, and Grow—inspire and empower us to deliver on our mission.
We put the fun and happiness in professionalism, and we know that every interaction, however brief, is a chance to make somebody’s day.
We make an impression by delivering knock-your-socks-off, memorable, WOW-worthy experiences.
We are a people-powered culture bringing our personalities to work and making a real, genuine impact on each other, our customers, and callers.
We believe that smart technology has the power to enrich personal connections, and our innovation is fueled by the ideas, dreams, and goals of everyone on our team—customers and coworkers alike.
A fast-growing company, we’re a diverse group of passionate, talented, driven people. We fiercely support, inspire, and encourage Ruby, our customers, and each other to grow.
“I’m at my best when I’m solving real problems for real people. I’m inspired by Ruby’s mission and culture founded in human connections and building relationships. Being part of an incredible team dedicated to elevating Ruby’s digital products to the standard of excellence that is at the core of Ruby’s values has been nothing short of amazing.”
—Terri Haswell, Director of User Experience, HQ
“Through my work at Ruby, I discovered my core value is gratitude. What makes me come alive is connecting heartfully with others.” (From Gordon’s Ruby Happiness Journal)
—Gordon Hays, Pearl Receptionist
“My life was missing something before Ruby and once I walked through those doors, everything fell into place. Our culture feeds off of creativity and I have been able to express mine through being a stellar receptionist, WOWing our customers, and now leading my own team! The joy and excitement that I have daily makes me proud to be a Ruby!”
—Shawnna Bise, Pearl Receptionist Services Cultivator
Here’s to the Rubys that Make Us Great
Inc. Best Workplaces
Inc. Magazine (2017)
Certified Great Place to Work®
Top 5 on Fortune Magazine’s 50 Best Small & Medium-Size Companies to Work For
Top 10 Oregon Most Admired Companies, Across All Industries
Portland Business Journal (2016)
Entrepreneur of the Year, Pacific Northwest
Ernst & Young (2017)
Growth Stage Category Winner
Oregon Entrepreneurs Network (2016)
Fastest Growing Private 100 Companies, 10 consecutive years & Double Lighthouse Winner
Portland Business Journal (2008-2017)
100 Best Companies to Work for in Oregon
Oregon Business Magazine (2010-2017)
Who is Ruby, Anyway?
Ruby® Receptionists is a tech-enabled, people-powered remote receptionist service.
People-Powered 100% Live Answering
Ruby answers live for over 7,000+ small businesses across North America, delighting callers in English and Spanish. We transfer calls, take messages, address questions, make follow-up calls, and more—just like an in-house receptionist.
State of the Art Technology Developed In-House
Ruby’s proprietary tech is full of customizable features for our customers such as turning Ruby on and off, forwarding calls, choosing their caller ID, and more. All that adds up to the customer being in control!
WOW-Worthy Customer Service in the Palm of Their Hand
Our tech-enabled live answering service empowers our customers with the control they need to grow their business and provides their callers with WOW-worthy customer service.
Creating Real, Human Connections
We live to make personal connections that help our small business customers grow. We’re the virtual receptionist service dedicated to going above and beyond for customer delight—building trust with callers and making our customers look good.
Innovation that Propels
Ruby’s proprietary technology sets us apart from the pack. Our tech teams are constantly innovating and improving our software and mobile apps. Their motto of “iterate to awesome” empowers our receptionist and customer happiness teams to deliver WOW-worthy service and helps our customers better manage their businesses. We love to say that all you need to build a successful business is Ruby and a cellphone.
Ask a Ruby...
“At Ruby we put our minds to a slightly different technology challenge than most companies. Our product and technology teams look to leverage technology to expand the reach of the real, meaningful, human connections our receptionists make every day with callers and customers alike. We take an ‘iterating to awesome’ approach—empowering our internal and customer-facing applications to exceed customer expectations and to ensure our receptionists can deliver our service in the WOW-worthy way that they do. ”
—Katharine Nester, Chief Product & Technology Officer, HQ
“Growing the bilingual service at Ruby Receptionists has been the most rewarding task of my career. I watch my team in amazement simultaneously speak to our callers in Spanish, translate English instructions, and then call and relay the information to our customers. It is our Spanish caller’s tiny sigh of relief of finally hearing a native tongue, that lets me know that my team is truly making a difference.”
—Rosy Rocha, Beaverton Receptionist Services Cultivator
“Our receptionists are literally the backbone of our business. We can have the fanciest software in the world, but without our team of incredible receptionists, going on the frontlines to fight against impersonal service every single day, we simply would not be Ruby Receptionists. You can’t spell Ruby without Receptionists!”
—Christina Burns, VP of Customer Success, HQ
We Grow Together
We care about growth so much that we made it a core value. We talk the talk and walk the walk—taking pride in elevating our Rubys, company, and community.
Personal growth is a vital part of being a Ruby. We create exceptional employee experiences by inspiring our team to explore big ideas, and empowering them with tools to execute on them. Ultimately, we want to help you become the best version of yourself! At Ruby we love to see our team members succeed and grow. As a result, former receptionists hold 25% of our technology positions and 85% of our management positions.
Since our inception, Ruby has achieved annual double-digit growth. We’ve earned recognition for our success including ten straight years on the Portland Business Journal Fastest Growing Companies list and the 2016 Oregon Entrepreneurs Network Growth Stage Company Award.
Growing our Community
Ruby is proud to contribute to a thriving community. our dedication to growth extends well beyond our walls to include organizations like the Entrepreneurs’ Organization, the Tech Association of Oregon, and PDX Women in Tech. We’re also proud to participate in three Portland philanthropies in our areas of focus—homelessness, hunger, and education!
The Benefits of #RubyLife
At Ruby, we’re proud of our people-powered culture. We provide our team with opportunities to participate, innovate, and sweeten our special culture every day. Our culture is constantly evolving and growing as our team members bring their unique personalities to our workplaces!
Swellness at Ruby
Body & Mind
We got the basics covered with:
- prescription, and
- alternative care.
Ruby covers 75% of the premium for employees and 50% for dependents on our plan.
We’re proud to be an early adopter of a $15.25 minimum starting wage for receptionists. Our compensation packages include:
- 401k matching
- profit sharing
- recognition incentives.
In Case You Need It
We’ve got you covered with:
- Paid parental leave
- Short and long-term disability insurance
- Ruby’s Employee Assistance Program (EAP)
- Competitive PTO
- A day off in celebration of their Rubyversary (aka Ruby Anniversary)
- Our 5-at-5 Sabbatical program (five week paid sabbatical every five years of service).
Perks of #RubyLife
Rubys Are a Social Bunch
At Ruby, we have plenty of opportunities to kick up our heels and celebrate. Events include our Ruby hosted happy hours, yearly summer bash, winter bash, and Fashion Friday every single Friday! In addition, we celebrate Administrative Professionals’ Day, and Ruby’s Birthday.
How We People-Power Our Culture
Every Ruby employee receives culture funds of $100 per year to create community and make Ruby a better place. Rubys use this money to organize people-powered clubs, groups, and activities including the Ruby Death Squad (our kickball team), Ruby Rainbows for our LGBT+ team members, the Ruby Paw Pack (dog walker’s club), and the Ruby Green Team, just to name a few…
We Promote Swellness
To us, Swellness is a year-long celebration of whole-Ruby wellness! Each office location features a monthly wellness theme that comes complete with activities, events, guest speakers, and resources. Themes so far include nutrition, dynamic families, mental health, career cultivation, and more! We also offer weekly in-house fitness classes for employees to enjoy—come yoga, run, or Zumba with us!
In Our Employee’s Words...
“In the seven months that I have been at Ruby, I have developed a family, so many friendships, and have found a place I feel free to be myself in the Disneyland of work places! I am supported both professionally and personally at Ruby, and honestly love coming in to work every day!”
—Danielle Meeuwsen, Beaverton Receptionist
“In the midst of the darkest point in my life, I felt truly lost before I started working here as a receptionist. Thanks to the amazing support I’ve received from managers and team members over the last 3 and a half years, I have been able to overcome more than I thought possible and lay the groundwork for a promising career. I don’t know what my future would look like had I not found Ruby but I am willing to bet it wouldn’t be nearly as bright.”
—Austin Lindsey, Inside Sales Representative, HQ
“Ruby has given me a place to grow my skills and reach for new opportunities while being surrounded by wonderful people, who haven’t forgotten the importance of fun. I feel like I’ve found my home here.”
—Colleen Browne, Beaverton Receptionist
Receptionists are at the heart of what we do here at Ruby. By making real, personal connections they make callers feel cared for and help small business customers grow.
HQers include customer happiness, product and development, infrastructure, sales and marketing, operations, people, and finance. This passionate group works every day to iterate Ruby to awesome!