How we know exactly what your customers want every time they call; we ask them.
Do you get frequent Spanish-speaking callers? Occasional?
According to Invoca, 80% of customers said a positive phone experience is likely to make them a repeat customer. The first step to winning their loyalty is meeting your customers where they are—speaking their language.
Benefits of a Bilingual Answering Service
Ensure your callers are comfortable and provide them with the best customer service experiences available with Ruby’s English-Spanish bilingual answering service.
Ruby isn’t a translation service—we’re your virtual receptionist service dedicated to creating meaningful personal connections with every caller. Our receptionists are customer experience experts who delight in going above and beyond for your clients, making callers feel special while making you look good.
Reaching a live person not only creates that critical connection, it boosts a client’s confidence in your business. Our bilingual receptionists show Spanish-speaking callers you care about their needs from the very first interaction, building trust that is enhanced with every subsequent call we answer.
Grow your business
Answering bilingual calls is only half of the equation. With Ruby, you ensure your callers connect with a real person who conveys concern and an eagerness to help. Great businesses are driven by great experiences, and our consistently charming and professional service increases the likelihood of securing a client for life.
Start creating connections with Spanish-speaking customers today!
Whether Spanish-speaking callers are commonplace or occasional for your business, Ruby is ready to provide a customized solution to ensure each caller gets the best experience.
Bilingual call transfer
All business-hour calls are answered live, and if a caller indicates a preference for Spanish, they will be promptly connected to a bilingual receptionist.
Separate business number
If you have a separate business number for Spanish-speaking callers, your callers will reach one of our bilingual receptionists directly. We can also provide a separate line free of charge!
We are also happy to set up an auto-attendant (press “1” for English, “2” for Spanish) if you’d prefer.
See what a virtual receptionist can do for you!
Free eBook: What is a Virtual Receptionist?
Are you providing your callers with the absolute best customer service experiences? Learn how a virtual receptionist can change the way you use your phone line!
Inside you’ll discover:
- How a bilingual virtual receptionist service can help you turn callers into customers
- How Ruby Receptionists works
- Your feature and customization options
8,000+Small businesses in North America rely on Ruby
to provide great customer service
“We signed up with Ruby in 2012, and have never looked back. Their responsiveness is always outstanding, and their customer service is the best I have ever seen. The receptionists who actually answer the phone are always highly professional, and represent our company to callers effectively.”
—Brian Kichler, RxSafe
“Ruby’s extended hours translated into a boom for my business. I did not realize how many potential clients moved on to someone else when they got my after-hours voicemail. Now with Ruby on the line, even if I cannot pick up, many more potential clients are sticking around to become actual clients.”
—Diane C. Haar, Hawaii Disability Legal Services, LLC
“They are absolutely AWESOME! We love them. I have tested out a number of receptionist services and Ruby is hands-down the best I have ever seen. We started receiving compliments from our clients the first week we signed up. You will love them.”
—Michael Reynolds, SpinWeb
“I love Ruby! They make me look good, keep costs in check, and always respond promptly. You just cannot replace the value of a live, professional person to answer your calls, especially if you’re in a high-touch service business, and with Ruby, you don’t have to.”
—Frank Molinar, Molinar and Co Financial Advocates
“Ruby is professional and our callers have no idea the receptionist isn’t sitting behind a desk in our office. I can call Ruby and let them know I will be in a meeting at a specific time and to let my callers know when I will begin returning calls. And, I can change those instructions throughout the day. Our Realtor Sales Associates are not required to be receptionists when they are in the office working. Ruby is wonderful to work with!”
—Connie Campbell, Campbell Due Real Estate
“We are genuinely happy with all aspects of working with Ruby Receptionists! The extended hours helps us to present a professional image to our customer base when outside of our normal business hours, even weekends.”
—Brian Workman, Blind Corners & Curves
Stop Missing Calls and Start
Delighting Your Customers Today
Give your customers the legendary service they deserve: Choose our friendly, bilingual virtual receptionists and reap the rewards of delighted customers. We are so confident you’ll love our service, we’ll give you a 21-day money-back guarantee!