Ruby Invites You to Our Official Open House!

Virtual Receptionist Service Open HouseRuby®‘s virtual receptionist service recently moved to snazzy new digs in Portland, Oregon’s Pearl District, and we’d like to invite you to join us at our new location for a meet and greet!
 
If you’re in the Portland area, we’d love for you to enjoy a glass of wine with us, get to know the Ruby team, and see where all the Ruby magic happens!

Where:
Ruby’s NEW Office!
1331 NW Lovejoy Street
Suite #875
Portland, OR 97209

Google map it!


When:
Thursday, September 29, 2011 from 6:00 PM to 8:00 PM PDT
 
RSVP here if you’d like to join us!

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5 Reasons Ruby’s Virtual Receptionist Service is the Perfect Fit for Technology Companies

Ruby will make you feel right at 127.0.0.1

Thankfully, our receptionists send messages in plain old English, not binary

Ruby® gets technology. Our virtual receptionist service uses advanced, customized software coupled with old-fashioned smarts and friendliness. Our cheerful virtual receptionists answer phones for many companies in the technology field, from software developers to IT consultants to computer repair technicians. There are many reasons technology companies have found a home with Ruby; here are five ways we can help your business:

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Ruby’s Virtual Receptionists Set Sail!

On Saturday, our team of top-notch virtual receptionists celebrated the summer in true Ruby® style and set sail for nautical party down Portland’s Willamette River. Our team commits each day to the Ruby mission of making people’s days brighter, and this was our chance to give back to them and celebrate those efforts! We had a fabulous evening full of smiles, laughter, and beautiful views of our beloved city. Check out the photos:

The Crystal Dolphin, our seaworthy vessel

The Crystal Dolphin, our seaworthy vessel

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Ruby is Partnering with Dell to Help Even More Small Businesses!

Small business owners wear many hats, and the Ruby® Receptionists team adores helping these busy professionals look good by handling their calls with care. That’s why we’re excited to announce that Ruby’s virtual receptionist service is being featured on all of the new Dell Vostro models starting this August!

The Vostro line is optimized for small businesses and comes with the My Business Toolkit, a helpful bundle including offers from Ruby Receptionists, Web.com, Trend Micro Anti-Virus, Dell DataSafe Backup, and FedEx. Vostro users will be treated to live virtual reception, website hosting, and automatic data back-ups, among other benefits.

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Ruby is Now a Member Value Partner of the National Association of Estate Planners and Councils!

Ruby® has successfully partnered with the National Association of Estate Planners and Councils (NAEPC) to offer our top-notch virtual receptionist service to its members as an official Member Value Partner! The NAEPC encourages specialization programs to increase recognition and acceptance of estate planning as a specialty.

We look forward to supporting this beneficial organization and helping its members grow their businesses!

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Ask a Virtual Receptionist! Topic: “Is she in today?”

In this week’s “Ask a Virtual Receptionist!” I ask virtual receptionist Sara-Lee B. what she would tell callers who ask, “Is she in today?” Since Ruby® Receptionists provides receptionist services for clients remotely, unless they have let us know, we may not be certain whether someone is physically in the office or not.

Virtual Receptionist Sara-Lee B.

Virtual Receptionist Sara-Lee B.

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Our Virtual Receptionist Team Celebrates Ruby’s 8th Birthday!

Ruby® Receptionists has been delighting callers for eight whole years! Over the years, under Founder/CEO Jill Nelson’s optimistic and caring direction, our top-notch virtual receptionist team has grown quite a bit and honed their craft to become the phone answering experts they are today!

In honor of this special occasion, our virtual receptionists held a bake-off and gift exchange. What better way to celebrate an eighth birthday than with cake, presents, and most of all, friends?! Turns out our virtual receptionist crew’s skills span more than just friendly, professional phone answering — they’re quite the gourmets as well! Check out the spoils of our celebratory feast: 

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Setting Email Notifications for Common Types of Calls

If you’ve spent some time in Ruby® Receptionists’ Member Services Area lately (or have been reading the Ruby blog!), you’ve probably noticed quite a few new features. You can update our virtual receptionist team as to your whereabouts, quickly search messages, and monitor your call history all on our newly mobile-friendly Member Services site! Another new addition: you can now easily set up automatic email and/or text alerts for every call our virtual receptionists answer for you!

As you know, when one of our virtual receptionists takes a message for you or transfers a caller to voicemail, she will immediately send an email and/or text message to you. In fact, even if the caller declines to leave a message, our helpful virtual receptionists will send you an FYI message letting you know that they called!

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Ruby’s Virtual Receptionists Dash to Save Shelter Animals!

From left: Jamie, Jewel, Sarah, Katie, Holly T.

From left: Jamie, Jewel, Sarah, Katie, Holly T.

A few of our virtual receptionists got together on a day off from phone answering to support our local animal shelter. As you know, one of our core values is to Create Community, and that goes for Rubys, clients, and our local Portland community, too! This weekend, the “Ruby Rascals” team and their dogs participated in a charity walk called the Doggie Dash which raised funds to help animals at the Oregon Humane Society. And of course, if you have been following us for a while, you know we have a lot of dog lovers that jump at the chance to support the Humane Society.

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Messages from Ruby’s Virtual Receptionists Are Now Even Better!

Today marks the first full day that our live virtual receptionist service is operating on our customized new platform! You’ve heard that our clients now hear a beep when one of our virtual receptionists cheerfully transfers a call live, and one other difference clients may notice right off the bat: additional info in messages!

You’ll still receive all the same detailed information from our virtual receptionists, but now our system automatically appends the caller ID name and number to every message! When a caller leaves a voicemail or declines to leave a message, or in the rare event that they decline to state their name or provide their phone number, their caller ID contact info is conveniently included with your Ruby notification. Here’s an example of what your sleek new messages will look like from now on: Continue reading >

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