4 Alternatives to Using Your Cell as Your Business Number

Telephone

Photo by Trace Meek

Every day, our bright team of live virtual receptionists is cheerfully answering phones for small businesses all over the country. Over time, we’ve developed a keen eye for what works and what doesn’t. If you’re thinking of publishing your cell as your business number because it seems like the easiest way to go, think again! We’ve put together a few alternatives to help small businesses like yours avoid future headaches and hassle:

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Why Not to Use Your Cell as Your Primary Business Line

Why not to publish your cell numberAs a live virtual receptionist service, we spend our days answering phones for all kinds of companies, many of which are small businesses just starting out — or even one-man or one-woman operations on the go. As a small business, it may be tempting to use your cell number as your business number. The logic is that your clients will appreciate your accessibility and you’ll be able to catch that new client call at any time of the day. However, you might want to think about the long-term consequences.

Your business doubles in size. Congratulations! You’re a huge hit and to accommodate the demand, you’ve had to hire on more people. If you receive all the calls on your cell, it might be tricky to transfer calls to other employees.

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Answering the Phone: 3 Ways to Make Your Company’s Greeting Great

Answer the phone with a great greeting!

Photo by Michael Pujals

First impressions: you never get a second chance to make them, and at Ruby® Receptionists, we’re all about making them great. To our remote receptionists, every telephone answering experience is a chance to show our super-friendly stuff. A company’s greeting plays a key part in making an impeccable impression on a caller, and we love helping new clients craft greetings that wow. Here are three elements that an excellent greeting includes:

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Ruby Receptionists Celebrates the Holidays

2010 has been a fantastic year for our team of virtual receptionists! We have launched an iPhone app, been honored with several illustrious awards, welcomed some fabulous new faces into our phone answering team, and we are looking forward to what 2011 will bring! 

Before we jump into the next big chapter in the Ruby storybook, we wanted to take some time out to honor a year of great accomplishments and celebrate our team of top-notch live virtual receptionists and staff! Last weekend, we brought out the glitz and glamour for our annual Holiday Gala. 

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How Ruby Can Help Remote Employees

We’ve come a long way from being tethered to a desk by a landline and bulky typewriter. We now have mobile phones and laptops that allow us to get work done wherever we happen to be, wherever inspiration strikes. There’s also a newfound freedom to work with whomever you’d like, regardless of location. With today’s software – email, videoconferencing platforms, sophisticated phone systems – it’s easier than ever to run a virtual office.

However, it is more important than ever to project a unified, professional image for clients. Customers want to be assured that you have a cohesive team and are able to get the job done. Ruby understands. Our virtual receptionists answer phones for many virtual offices and remote employees, and we’ve seen them thrive. Here are three ways Ruby helps:

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Answering the Phone: 3 Ways to Make Any Caller Happy

Virtual receptionist Brooke R.

Virtual receptionist Brooke R.

If you’ve heard them, you already know that our remote receptionists are cheer experts. How do the Rubys do it?  Well, our live virtual receptionists have a simple goal: to make a positive impact on every caller’s day. A less-than-happy caller is just an opportunity to go the extra mile and prove that we’re more than an answering service! Turning every call into a positive experience is easier than you might think. Here are three simple ways to make every call an upbeat one:

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Ruby Receptionists Gets a New Home!

Ruby Receptionists' new space

Photo by Cathy Cheney, Portland Business Journal

We are thrilled to announce that Ruby® Receptionists will be moving next year! Thanks to a lot of hard work by Ruby Founder/CEO Jill Nelson and innovative thinking by Principal Mike Nye with Capacity Commercial Group, we have found the perfect new space to accommodate our growing virtual reception service. It took over a year for us to find the right place, and we happily ended up finding a fantastic location in the eco-conscious Lovejoy Building, just a few short blocks from our current studio. Our new home will be located on Lovejoy Street – the perfect street name for a company devoted to Fostering Happiness!  

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Ruby’s Remote Receptionists Volunteer at the Food Bank!

We at Ruby strive to actively foster happiness, create community, and generally make people’s day just a little brighter. It only makes sense that we extend that same commitment to community service when we’re not answering phones. Last week, a team of Ruby’s helpful remote receptionists embarked on our third annual volunteer night at the Oregon Food Bank.

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Business Tip: How to Run a Successful Incentive Campaign

Incentive campaign

Ok, so you’ve done all your prep work. You know what you want to do, you have a plan… now how do you make it happen? After running several energizing campaigns for Ruby® Receptionists’ live phone answering crew, I’m excited to share four more tips about the nuts ‘n’ bolts of running an inspiring campaign!

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3 Secrets to Party Planning Success

Ruby Holiday Party 2009

The Ruby Holiday Party 2009

I love the holidays, don’t you? Something kind of magical happens that creates a grand sense of togetherness…or maybe it’s the eggnog – who knows? The point is, this is a great time of year to get your team together, reflect on a year of hard work and celebrate the New Year with a holiday party! Our virtual receptionists look forward to this shindig all year, and over time, we’ve developed a few key takeaways. Here are 3 quick tips to make your party a smashing success without the stress! 

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