Ruby is Partnering with Dell to Help Even More Small Businesses!

Small business owners wear many hats, and the Ruby® Receptionists team adores helping these busy professionals look good by handling their calls with care. That’s why we’re excited to announce that Ruby’s virtual receptionist service is being featured on all of the new Dell Vostro models starting this August!

The Vostro line is optimized for small businesses and comes with the My Business Toolkit, a helpful bundle including offers from Ruby Receptionists, Web.com, Trend Micro Anti-Virus, Dell DataSafe Backup, and FedEx. Vostro users will be treated to live virtual reception, website hosting, and automatic data back-ups, among other benefits.

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How a Virtual Receptionist Service Can Bring out Your Inner Don Draper

Photo by Jonathan Mueller

If you’re an ad exec or work for a creative agency these days, you may covet Don Draper of AMC Mad Men‘s coolness factor. He’s slick, he’s hip, he says all the right things. But let’s face it, he has a lot of help. Would he still be so mysterious and cool if he were answering his own phone? Or worse yet, if he were available 24/7 on his cell phone?

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An Unbeatable Team: Virtual Receptionists and In-House Staff

Virtual receptionists and in-house receptionists: an unbeatable team

Photo by Michael Pujals

We’ve talked a lot about how a live virtual receptionist service can make a great first impression for your business. However, what if you have already have someone in-house who can answer phones? Here are four reasons having a backup phone answering crew can help your business:

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Meet Kate and Christina: Your Newest Client Services All-Stars!

Former live virtual receptionists and newest Client Services Associates Kate and Christina

Introducing Kate Carroll and Christina Messinger!

If you’re a client of Ruby® Receptionists and have called to speak with a member of our skilled Client Services department recently, you may have noticed a few new voices on the other end of the line. We’ve recently added two new full-time Client Services Associates to the team: Christina Messinger and Kate Carroll! Both of these talented team members started out in the role of live virtual receptionist, honing their customer service skills by answering phones with the best of them. What better way to get to know them than with a Q&A in their own words:

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Ruby Takes #2 Spot at the “100 Best Companies to Work For” Awards!

“You want to know how to get a crowd going? Say one word: Ruby.” 

That’s how Oregon Business Editor in Chief, Robin Doussard, kicked off her presentation last night night amidst cheers… and this was even before we learned where we ranked! The whole group from Ruby® Receptionists was absolutely thrilled when they announced that Ruby is the #2 medium-sized “Best Company to Work For in Oregon!” 

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Answering the Phone: Easily Confirm Information with a Spelling Alphabet

Do you keep a spelling alphabet at your desk? If you answer telephone calls and take messages, our expert virtual receptionists recommend it! The live virtual receptionists at Ruby® Receptionists often use these guides to confirm spelling when they are handling calls and taking messages.

Just what is a spelling alphabet, you ask? It’s a list of words used to clarify letters: A as in Alpha, B as in Bravo, C as in Charlie. You’re probably somewhat familiar with the International Civil Aviation Organization alphabet used by the police and military during radio communication (and often referenced in cool action films). We equip each new virtual receptionist at Ruby with a copy of the ICAO alphabet. Check it out on your left! We also give our phone answering experts a copy of the list you see on your right, which we tweaked ourselves — we like to have options, because after all, asking “Was that P as in Papa?” might sound weird, right?

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Small Business Tip: How to Plan an Inspiring Incentive Campaign

Incentive campaigns keep our virtual receptionists sharp

Photo by Steven Depolo

Oh, the incentive campaign. The mere mention of an incentive campaign, and you’ll either be a kid in a candy store, or you’ll be shakin’ in your boots. I myself get giddy just thinking about the potential. Incentive campaigns are one of our favorite motivators here at Ruby® Receptionists; our team of virtual receptionists are top-notch because we support them in developing their phone answering skills while fostering a little happiness in the process.

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Three Reasons to Call When You Need to Say “No”

Dazzle callers like Ruby Receptionists' live virtual receptionists

Photo by Michael Pujals

In addition to answering phones for clients, we also make a fair number of outbound calls here at Ruby® Receptionists. Our talented live virtual receptionists often make outbound calls to relay information or confirm appointments on behalf of clients; our Sales team regularly makes calls to potential clients in order to answer questions about how we’re different from an answering service; and our Client Services team makes calls to current clients to follow up on how the service is going and to make changes to clients’ accounts. Our team also writes a lot of emails, but we’ve found it’s best to call when we need to say “no” for any reason, even when responding to an email or online query. Here are three reasons why we think you and your team do the same:

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Three Ways to Prepare for an Employee’s Perfect First Day

The Ruby welcome gift every new virtual receptionist receives

At Ruby® Receptionists, we understand the importance of making a great first impression. Our clients count on us to do just that, and our remote receptionists deliver stellar first impressions with every call they answer. But our dedication to great first impressions isn’t limited to telephone answering — we aim to ensure that every new employee receives the best introduction possible. Where first days are concerned, we’ve found that a little planning goes a long way. Try these three preparation tips to ensure that first days are fantastic at your office:

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Receptionist Etiquette Tip: Three Phrasing Musts

Old school virtual receptionist; aka, an in-house receptionist

Photo from the Seattle Municipal Archives

The remote receptionist team at Ruby aims to sound stellar during every call we field.  Try these three tips from our telephone answering experts, and you’re sure to make a great impression over the phone! 

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