Telephone Etiquette: 3 Roadblocks and How to Handle Them With Style

Photo by Brian M. Forbes

Every call our live virtual receptionists field is a treat, and although some are trickier than others, we view bumps in the road as a chance to impress. The telephone answering mavens at Ruby® know that an upbeat tone and polite, respectful words help any conversation flow flawlessly. Is phone answering part of your job? Our remote receptionists are here to help! Here are three common telephone roadblocks, and how to breeze by them with ease:

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Meet Ruby, Your Real, Live Virtual Receptionist!

Ruby® Receptionists gets her close-up! There’s nothing quite like video to capture the essence of who we are, what we do, and why we do it. Take two minutes to learn a little more about Ruby, your real, live virtual receptionist

 

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4 Alternatives to Using Your Cell as Your Business Number

Telephone

Photo by Trace Meek

Every day, our bright team of live virtual receptionists is cheerfully answering phones for small businesses all over the country. Over time, we’ve developed a keen eye for what works and what doesn’t. If you’re thinking of publishing your cell as your business number because it seems like the easiest way to go, think again! We’ve put together a few alternatives to help small businesses like yours avoid future headaches and hassle:

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Answering the Phone: 3 Ways to Make Your Company’s Greeting Great

Answer the phone with a great greeting!

Photo by Michael Pujals

First impressions: you never get a second chance to make them, and at Ruby® Receptionists, we’re all about making them great. To our remote receptionists, every telephone answering experience is a chance to show our super-friendly stuff. A company’s greeting plays a key part in making an impeccable impression on a caller, and we love helping new clients craft greetings that wow. Here are three elements that an excellent greeting includes:

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Ruby Gems: December Anniversaries

We are celebrating three Ruby® anniversaries this month! Outgoing Client Services Associate Sara Briggs and gregarious virtual receptionist Sara-Lee B. are both rocking their third year at Ruby Receptionists. Congrats go out as well to thoughtful virtual receptionist Hilary P. who is celebrating her first year at Ruby! In honor of their anniversaries, here’s a little more about each of these talented gals:

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Answering the Phone: 3 Ways to Make Any Caller Happy

Virtual receptionist Brooke R.

Virtual receptionist Brooke R.

If you’ve heard them, you already know that our remote receptionists are cheer experts. How do the Rubys do it?  Well, our live virtual receptionists have a simple goal: to make a positive impact on every caller’s day. A less-than-happy caller is just an opportunity to go the extra mile and prove that we’re more than an answering service! Turning every call into a positive experience is easier than you might think. Here are three simple ways to make every call an upbeat one:

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Ruby’s Remote Receptionists Volunteer at the Food Bank!

We at Ruby strive to actively foster happiness, create community, and generally make people’s day just a little brighter. It only makes sense that we extend that same commitment to community service when we’re not answering phones. Last week, a team of Ruby’s helpful remote receptionists embarked on our third annual volunteer night at the Oregon Food Bank.

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Ruby Receptionists: Making Our Mark by Practicing WOWism

Practicing Wowism

I know y’all have been waiting with bated breath for this fourth and final installment of our Core Values in Action series. Our Core Values define who we are and what we believe; these are the values that drive us. So far we’ve talked about Innovation, Creating Community, and Fostering Happiness. When all three of those values come together and maybe with a little bit of Ruby magic, you get something really good. Something so good we had to invent a word for it: WOWism.

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Tales from the State Bar of Arizona Solo and Small Firm Conference

The State Bar of Arizona's lending library

A selection of the State Bar of Arizona's robust lending library

I’m here in Arizona as a sponsor of the State Bar of Arizona Solo and Small Firm Conference, and yesterday I had the extreme pleasure to spend some time with a few Ruby clients in person. Ruby-client Gil Shuga (Law Office of Gil Shuga) was attending the conference and stopped by to say hello. Thanks again Gil; as you said, it’s always nice to put faces to names and voices!

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3 Secrets to Party Planning Success

Ruby Holiday Party 2009

The Ruby Holiday Party 2009

I love the holidays, don’t you? Something kind of magical happens that creates a grand sense of togetherness…or maybe it’s the eggnog – who knows? The point is, this is a great time of year to get your team together, reflect on a year of hard work and celebrate the New Year with a holiday party! Our virtual receptionists look forward to this shindig all year, and over time, we’ve developed a few key takeaways. Here are 3 quick tips to make your party a smashing success without the stress! 

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