We love data. And we’re kind of obsessed with KPIs. We keep tabs on call volume, call times, and a range of other metrics so that we can plan for the best virtual receptionist staffing throughout the day, ensure that our clients’ calls are answered promptly (within 4 seconds, on average!) and keep our virtual receptionists happy and stress-free. If you’d like to geek out with us for a moment, we thought we’d share a little about the over-arching trends we’ve noticed.
Below are a few graphs of Ruby’s clients’ total call volume and what we’ve extrapolated from patterns over time.
If you are an avid Watercooler reader, I am sure you know by now that our team of virtual receptionists needs no excuse to celebrate and share a little happiness. Lucky for us, today is Valentine’s Day, and it is the perfect reason to celebrate and share a little sweetness! To spread a little love to our coworkers, we hosted a Valentine’s sweet treat potluck. Our kitchen is overflowing with amazing baked goods and candies made by our multitalented staff, and one of our wonderful local clients brought in some goodies for our virtual receptionist team, too! A few saccharine snapshots from the Ruby office:
Tasia, Ang, and Jewel share a laugh over a dinosaur cookie
2012 is fast approaching, so I asked the virtual receptionist team here at Ruby® what the new year might hold for them! Here’s a smattering of our team’s resolutions:
Virtual Receptionist Stephanie S.: Read one new book on each of the American Presidents in order (I’m giving myself two years for this one, but I got excited and started early; almost done with George Washington!)
We had so much fun with our local clients and friends at our open house last night! It’s so nice to be able to spend time with everyone face to face and chat; after all, Creating Community is one of our Core Values! It was a real treat getting to know our clients and vendors even better. We know that not all of our clients had the opportunity to come out last night (our virtual receptionist service serves businesses in virtually every state!), but hopefully these pictures will make you feel like you were right here with us:
Rubys sporting yellow and green in honor of Oregon Ducks football!
Here at Ruby®, we are all about getting to know our clients and Creating Community with everyone we interact with. We answer phones for companies across the nation and Canada, and we enjoy learning about their communities, industries, and businesses, so we thought we’d share a little bit more about where we live and why we’re proud to have our virtual receptionist service in Portland, Oregon.
On Saturday, our team of top-notch virtual receptionists celebrated the summer in true Ruby® style and set sail for nautical party down Portland’s Willamette River. Our team commits each day to the Ruby mission of making people’s days brighter, and this was our chance to give back to them and celebrate those efforts! We had a fabulous evening full of smiles, laughter, and beautiful views of our beloved city. Check out the photos:
Ruby® Receptionists gets her close-up! There’s nothing quite like video to capture the essence of who we are, what we do, and why we do it. Take two minutes to learn a little more about Ruby, your real, live virtual receptionist!
Next Thursday, Ruby® Receptionists is proud to be sponsoring a special screening of Academy Award® nominated director Roko Belic’s new film HAPPY – and you’re invited! Quite a few Rubys will be in attendance, and if you’re in the Portland area, we would love for you to come with us, on the house!
As you may have guessed, the film focuses on one of our favorite Core Values — happiness!