What Are the Busiest Workdays of the Year?

We love data. And we’re kind of obsessed with KPIs. We keep tabs on call volume, call times, and a range of other metrics so that we can plan for the best virtual receptionist staffing throughout the day, ensure that our clients’ calls are answered promptly (within 4 seconds, on average!) and keep our virtual receptionists happy and stress-free. If you’d like to geek out with us for a moment, we thought we’d share a little about the over-arching trends we’ve noticed.

Below are a few graphs of Ruby’s clients’ total call volume and what we’ve extrapolated from patterns over time.

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Happy Valentine’s Day from your Virtual Receptionist Team!

If you are an avid Watercooler reader, I am sure you know by now that our team of virtual receptionists needs no excuse to celebrate and share a little happiness. Lucky for us, today is Valentine’s Day, and it is the perfect reason to celebrate and share a little sweetness! To spread a little love to our coworkers, we hosted a Valentine’s sweet treat potluck. Our kitchen is overflowing with amazing baked goods and candies made by our multitalented staff, and one of our wonderful local clients brought in some goodies for our virtual receptionist team, too! A few saccharine snapshots from the Ruby office:

Tasia, Ang, and Jewel share a laugh over a dinosaur cookie

Tasia, Ang, and Jewel share a laugh over a dinosaur cookie

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The Ruby Team Shares New Year’s Resolutions!

Receptionist resolutions for 20122012 is fast approaching, so I asked the virtual receptionist team here at Ruby® what the new year might hold for them! Here’s a smattering of our team’s resolutions:

Virtual Receptionist Stephanie S.: Read one new book on each of the American Presidents in order (I’m giving myself two years for this one, but I got excited and started early; almost done with George Washington!)

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Ruby Creates Community in Our New Office!

We had so much fun with our local clients and friends at our open house last night! It’s so nice to be able to spend time with everyone face to face and chat; after all, Creating Community is one of our Core Values! It was a real treat getting to know our clients and vendors even better. We know that not all of our clients had the opportunity to come out last night (our virtual receptionist service serves businesses in virtually every state!), but hopefully these pictures will make you feel like you were right here with us:

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Why Have Ruby’s Live Virtual Receptionist Service in Portland, Oregon?

Rubys' virtual receptionists supporting the Oregon Ducks football team!

Rubys sporting yellow and green in honor of Oregon Ducks football!

Here at Ruby®, we are all about getting to know our clients and Creating Community with everyone we interact with. We answer phones for companies across the nation and Canada, and we enjoy learning about their communities, industries, and businesses, so we thought we’d share a little bit more about where we live and why we’re proud to have our virtual receptionist service in Portland, Oregon.

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Ruby’s Virtual Receptionists Set Sail!

On Saturday, our team of top-notch virtual receptionists celebrated the summer in true Ruby® style and set sail for nautical party down Portland’s Willamette River. Our team commits each day to the Ruby mission of making people’s days brighter, and this was our chance to give back to them and celebrate those efforts! We had a fabulous evening full of smiles, laughter, and beautiful views of our beloved city. Check out the photos:

The Crystal Dolphin, our seaworthy vessel

The Crystal Dolphin, our seaworthy vessel

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Meet Ruby, Your Real, Live Virtual Receptionist!

Ruby® Receptionists gets her close-up! There’s nothing quite like video to capture the essence of who we are, what we do, and why we do it. Take two minutes to learn a little more about Ruby, your real, live virtual receptionist

 

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Our Favorite Free Social Media Tech Tools: Hootsuite, Bitly, and Picasa

Rose-themed Fashion Friday -- Picasa in Action

Rose-themed "Fashion Friday" & Picasa's photo editor in action

Since Ruby® Receptionists is a virtual receptionist service, serving clients across the country, we don’t always have the opportunity to meet our clients face to face. However, we enjoy getting to know our clients and Creating Community with everyone we chat with over the phone. So how do we connect with our clients? Besides dropping handwritten notecards in the mail and other personal touches, we love to build relationships with our clients, vendors, and friends on Twitter, Facebook, and our blog.

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You’re Invited to a Night at the Movies with Ruby!

Next Thursday, Ruby® Receptionists is proud to be sponsoring a special screening of Academy Award® nominated director Roko Belic’s new film HAPPY and you’re invited! Quite a few Rubys will be in attendance, and if you’re in the Portland area, we would love for you to come with us, on the house!

As you may have guessed, the film focuses on one of our favorite Core Values — happiness!

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Ruby’s Virtual Receptionists Put the Fun in Creating Community!

Each quarter, we like to add a bit of fun to our virtual receptionists’ days with an incentive campaign. These campaigns are based on our Core Values and tie into our company mission. I’ve already shared with you how we fostered happiness with our Random Acts of Happiness scratch ticket game. This quarter we are focusing on our Ruby value of “Creating Community” with our “Client Connections Bingo” game.

Virtual receptionist Amanda D and her winning bingo board!

Virtual receptionist Amanda D and her winning bingo board!

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