The ABCs of Innovation through Employee Empowerment

Virtual Receptionist Whitney S and Sales Associate Brittany Marten

Brittany Marten (right) and Virtual Receptionist Whitney S

Employee empowerment can be a strong force in business. We’ve seen it happen! Providing every employee with the tools to innovate has led to countless staples of the Ruby culture and our customer experience: Our Wow Station, book club, quarterly incentive campaigns, and the Ruby Spelling Alphabet all started out as one employee’s dream.

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We’d Love to Hear How We’re Doing — With Hively’s Help!

Ruby® Receptionists’ Core Values of Innovation and Fostering Happiness are coming together with help from Hively’s real-time feedback tool! In the coming weeks, you may see a few new faces when you receive an email from our Problem Solvers & Happiness Makers; these little guys will be included in the signature of every email our Client Services team sends:

Hively Customer Feedback Tool

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Our Favorite Free Social Media Tech Tools: Hootsuite, Bitly, and Picasa

Rose-themed Fashion Friday -- Picasa in Action

Rose-themed "Fashion Friday" & Picasa's photo editor in action

Since Ruby® Receptionists is a virtual receptionist service, serving clients across the country, we don’t always have the opportunity to meet our clients face to face. However, we enjoy getting to know our clients and Creating Community with everyone we chat with over the phone. So how do we connect with our clients? Besides dropping handwritten notecards in the mail and other personal touches, we love to build relationships with our clients, vendors, and friends on Twitter, Facebook, and our blog.

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Update Your Whereabouts on Ruby’s Newly Mobile-Friendly Member Services Area!

Ruby® Receptionists’ Member Services Area just got a whole lot cooler — and way more convenient for all you Blackberry and Droid users! We’ve made the site completely mobile-friendly, and now it’s easy as pie to update our virtual receptionist team as to your whereabouts, straight from the Member Services homepage! Simply go to http://www.callruby.com/ and click on “Member Login” (in the upper right-hand corner). You may have noticed the new option for “Whereabouts” on your snazzy new Member Services homepage:

Ruby's Member Services Area

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Ruby Gems: March Anniversaries!

Congratulations to the six delightful Rubys celebrating anniversaries this month! Heather Q Brackett, one of our resident programmers, has been with Ruby® for a phenomenal five years! Cheerful and outgoing virtual receptionist Amanda S. is celebrating her second year while quick-witted Stefani V. has been a virtual receptionist at Ruby for three. We’re also glad that savvy virtual receptionists Amy W. and Ellen W. have both been brightening our studio for one whole year. And last, but certainly not least, one of Ruby’s first virtual receptionists and our current Billing Specialist, Paddy McCaffery-Allen, has been back with Ruby for one year. Here’s a quick glimpse into what what makes these ladies an ineffable part of Ruby Receptionists:

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Create Office Community With a SharePoint Social Site

Does your company use Microsoft SharePoint? We do! What is SharePoint? Well, it’s a lot of things: it’s a program that makes web page building a snap for folks familiar with Microsoft products, it’s a great way to share documents and information, it’s a social networking site, it’s an amazing way to communicate, and the list goes on and on.

This fantastic interactive tool replaced our office intranet years ago, and we couldn’t be happier. I’m no SharePoint expert, so I’ll leave the how-to explanations to the pros (a quick Internet search of “SharePoint” yields tons of great results!), but in this post, I’ll give you a snapshot of one of the many ways we use SharePoint. And trust me, this is just the tip of the iceberg.

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Creating Business Legends: Ruby Core Values in Action!

Ruby's Core Values help keep our live virtual receptionist company tip-top!

Ruby Receptionists' Core Values

We’ve blogged previously about how much our Core Values mean to us. They are at the center of everything we do. Or more accurately, they are at the base of everything we do. You see, we’re strong believers in the Rockefeller Habits by Verne Harnish, aka “The Growth Guy,” (and a loyal client to boot!). In this insightful book, Verne sets up a framework for how to organize your business, and he places Core Values at the base, a reference point for every action your company takes. And how do you keep your Core Values top of mind for every employee? One way is by storytelling. Telling stories creates “Legends” and illustrates the different ways that your Core Values can be carried out throughout your daily routine. 

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4 Green Business Tips that Don’t Cost a Lot of Green

Going green doesn't have to cost a lot!

Photo by homard.net

From celebrities to CEO’s, these days it looks like everyone’s trying to be a little more eco-conscious, and it’s a wonderful thing! But we know it can be a challenge to go green on a budget, so here are a few tips that don’t break the bank.

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Ruby Receptionists: Leading through Innovation

Ruby Receptionists grew a lot in 2009.  We finished a dramatic renovation of our office, located in Portland’s Pearl District.  We added seven new receptionists and created three new administrative positions.  We were #34 on the Portland Business Journal’s list of 100 fastest-growing private companies.  Maybe most importantly, we introduced our new company core values.  They define who we are and what we believe.  They are the qualities we would never compromise, no matter how unpopular or unprofitable:  Innovation, Foster Happiness, Create Community, and Practice WOWism.  These are the values that drive us. 

What do they really mean?  Company core values are all well and good in theory, but what do they look like in action?  Today’s post is about innovation.

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