Create a Happier Business by Inspiring Happy Employees

Random Acts of Happiness incentive campaignHappiness is great for business: it lowers mistakes, increases sales, motivates employees, and makes clients happy — but how can you make your employees happy? Holiday celebrations are a great start, but what can you do year-round to increase happiness at your company? 

Incentive campaigns are one of our favorite tools to help inspire our staff and achieve our goals while having a little fun in the process! Sometimes we have individual prizes; other times employees earn points toward a big group goal, like a catered breakfast. And sometimes we focus on tangible things like accuracy and big picture metrics, but other times we look for more abstract results the lead to the greater good, such as happiness.

Continue reading >

Share

What Does Happiness Have to Do with Customer Service?

Happy mug

These days, exceptional customer service is one of the best ways businesses can differentiate themselves from competitors. According to a survey by ClickFox, 64% of consumers say that a company’s reputation for customer service heavily influences their decision to do business with them, and it’s more important than price in keeping them as a customer. So how can you create WOW-worthy customer service to grow your business? Make your employees happy! Here are three ways a joyful staff can make a big splash:

Continue reading >

Share

Going Green with Ruby’s Alternative Transportation Program

Virtual receptionists Ellie, Tasia, and Kristin

Ellie (with the Ruby cruiser), Tasia, and Kristin

Our Core Values drive everything we do at Ruby Receptionists, including our benefits. With Creating Community in mind, we launched our Alternative Transportation Incentive to promote a healthier environment for our local community. The program encourages employees at our green virtual receptionist service to take public transportation, bicycle, carpool, or walk to work, and was one of the first benefits at Ruby!

Continue reading >

Share

3 Tips for Responding to a Frustrated Message

Ever return to your desk after a meeting or lunch break to find a message from someone who is not in a good mood? Responding to a frustrated associate is something most of us dread, but at Ruby®, we see it as an opportunity to make a fantastic impression. For all of our telephone answering, the Ruby crew rarely encounters a frustrated caller, and when we do, our virtual receptionist team snaps into WOWing mode, doing our darndest to turn a tricky situation around. Applying the Ruby spirit when responding to a message is easy — whether you’re a receptionist or CEO, we suggest trying these tips when a colleague, customer, or co-worker is frustrated:

Talk it out. Regardless of whether your associate emailed you or left a voicemail, call or talk face-to-face when emotions are running high — don’t email your associate unless it’s your only option. Conveying a positive tone in email is a lot harder than doing so with your voice. Talking to your associate gives you a better opportunity to exude calmness and kindness, and defuse a touchy situation.

Continue reading >

Share

Ask a Virtual Receptionist! Topic: Making Someone’s Day

Virtual receptionist Ellie B.

Ellie B.

We talk a lot about Fostering Happiness at Ruby® (it is one of our Core Values after all!), and we give our virtual receptionist team strategies to make our clients’ and callers’ days brighter. However, each Ruby is unique and each has their favorite way to make connections. In today’s feature, I asked virtual receptionist Ellie B. how she spreads cheer over the phone:

Continue reading >

Share

Customer (DIS)Service: What’s Lacking and How to Get It Back

CNBC recently aired a special entitled “Customer (DIS)Service: A Maddening Look at the State of Customer Service” where they shined a spotlight on the customer service provided by outsourced call centers, waiters, retailers, recorded menu options, and a host of other industries. Not surprisingly, most of what they found left much to be desired. Man-on-the-street interviews showed an overwhelming frustration with regards to customer service, or as CNBC puts it, “customer disservice.” For all the advancements in technology — computers, databases chock-full of information, sophisticated phone systems — it seems that customer service has actually declined over the years. But why? And why is customer service so important for businesses, anyway?

To answer the first question, we think interviewee Shaun Belding, author and CEO of The Belding Group, put it best: “All the technology was designed to connect us to each other. And that’s what we did. But we lost the beauty of connecting with each other.” Since our interactions these days are often over the phone, it’s easy to become disassociated – they’re just a name and a disembodied voice, right? However, missing that opportunity to connect is missing an opportunity to make a person’s day better, maybe even your own, and certainly make a good impression for your business. You never know who that voice may be attached to: the next evangelist for your company, someone who’s having a rough day that you could cheer up, your neighbor?

Continue reading >

Share