When Walt Bettinger, Charles Schwab CEO, conducts an interview, he likes to do lunch; not at all out of the ordinary when filling a high level, leadership position. This isn’t just any old lunch, however. He watches how the candidate treats the server when their order gets mixed up. He pays attention to what kind of tip they leave. He’s looking for their character, because Walt knows that how a person handles an uneven power dynamic is telling of the type of leader they’ll be. Anyone can prepare for an interview, but using creative ways to let people show who they really are is a great way to immediately recognize a good (or bad) fit for your business.
Aren’t quite sure what you’re looking for in a new hire? Your company mission is a great place to start! Identify your purpose and look for others who have the same values. For example, Ruby’s mission is to preserve and perpetuate meaningful human connections in a virtual world, and years ago we decided to only bring in people who identify with these ideas in a very personal way. To find them, instead of predictable, traditional interviews, we conduct “sit-withs.”
Ruby is a family. That, more than anything, is something that makes my day-to-day job so fulfilling. I have worked at Ruby Receptionists as a virtual receptionist for nearly four years and take pride in how far the company has come while still maintaining a close-knit, caring sense of community.
Staff Cultivator Holly and receptionist Jenny S. going through the Ruby training guidebook!
The virtual receptionist training program at Ruby® is ever-changing and ever-improving. However, one thing that stays the same is our goal to equip our phone answering team with the tools they need to field calls efficiently while putting smiles on callers’ faces. And it all starts on the first day of training. As Joseph A. Michelli outlines in The New Gold Standard, focusing on outcomes rather than idividual tasks can create memorable moments of customer service, and we’ve taken that philosophy to heart.
“You want to know how to get a crowd going? Say one word: Ruby.”
That’s how Oregon Business Editor in Chief, Robin Doussard, kicked off her presentation last night night amidst cheers… and this was even before we learned where we ranked! The whole group from Ruby® Receptionists was absolutely thrilled when they announced that Ruby is the #2 medium-sized “Best Company to Work For in Oregon!”
Does your company use Microsoft SharePoint? We do! What is SharePoint? Well, it’s a lot of things: it’s a program that makes web page building a snap for folks familiar with Microsoft products, it’s a great way to share documents and information, it’s a social networking site, it’s an amazing way to communicate, and the list goes on and on.
This fantastic interactive tool replaced our office intranet years ago, and we couldn’t be happier. I’m no SharePoint expert, so I’ll leave the how-to explanations to the pros (a quick Internet search of “SharePoint” yields tons of great results!), but in this post, I’ll give you a snapshot of one of the many ways we use SharePoint. And trust me, this is just the tip of the iceberg.
I know y’all have been waiting with bated breath for this fourth and final installment of our Core Values in Action series. Our Core Values define who we are and what we believe; these are the values that drive us. So far we’ve talked about Innovation, Creating Community, and Fostering Happiness. When all three of those values come together and maybe with a little bit of Ruby magic, you get something really good. Something so good we had to invent a word for it: WOWism.
Ok, so you’ve done all your prep work. You know what you want to do, you have a plan… now how do you make it happen? After running several energizing campaigns for Ruby® Receptionists’ live phone answering crew, I’m excited to share four more tips about the nuts ‘n’ bolts of running an inspiring campaign!
Oh, the incentive campaign. The mere mention of an incentive campaign, and you’ll either be a kid in a candy store, or you’ll be shakin’ in your boots. I myself get giddy just thinking about the potential. Incentive campaigns are one of our favorite motivators here at Ruby® Receptionists; our team of virtual receptionists are top-notch because we support them in developing their phone answering skills while fostering a little happiness in the process.