This certainly has been a big week here at Ruby! On Monday we announced Updata Partners had made a $38.8 million investment in our company, having been impressed with our growth and unique company culture. On the heels of that announcement, we’re also delighted to share we have been named to the Oregon Business magazine’s 100 Best Companies list for the sixth year in a row!
“OEN’s Tom Holce Entrepreneur Awards celebrates our region’s risk takers and history makers,” said Chris Elsenbach, the chair of this year’s awards. That description fits our CEO Jill Nelson to a T, and we’re thrilled that she’s among four finalists for this year’s Entrepreneurial Achievement Award.
It was eleven short years ago that Jill cashed out a small retirement account and set up shop in Ruby’s first office, which also happened to double as her kitchen table. Now, Ruby has two Class-A office spaces, a die-hard client base, and a passionate crew of employees who make a difference in thousands of callers’ days. Jill has become a thought leader on customer experience and has presented at Mercedes-Benz, the Great Place to Work Conference, and at Digital Women’s Day in Paris. She’s also given back to the business community, mentoring local entrepreneurs and serving as Finance Chair for the Portland chapter of Entrepreneur’s Organization.
Our fifth consecutive year on Oregon Business magazine’s list, Ruby is one of the top ten Best Large Companies to Work for in Oregon! Oregon Business compiled the list based on surveys from 11,186 employees representing 248 companies statewide. This is the first time Ruby joined the large business category, and we were honored that our staff ranked us among the likes of Levi Strauss & Co. and Umpqua Bank.
We’re incredibly honored and greatly humbled to win the #3 Best Small Company in the U.S. award this year! This is our second consecutive year in the top three on this prestigious FORTUNE Magazine and the Great Place to Work Institute list, assembled using employee surveys and a substantial culture and benefit audit. Huge thanks to our employees in particular for making Ruby such a special place to come to work!
Not-So-Casual Fridays, epic parties, WOW gifts…I could go on and on about all the extraordinary things Ruby does. But it’s really who we are that make us a top company to work for. We’re an enthusiastic bunch — bright, innovative, and endlessly happy to help — and our shared passion for real, meaningful connections is what gets us up at 5am every day, ready to greet the world and each other with a smile!
“’Coming to work is like being hugged by 100 wonderful people all at once!’ said one employee…Asked how the company could improve, workers are hard pressed. ‘Water slides!’ suggests one.” There could only be one company with survey responses like these.
The crowd began to erupt into applause and peels of delight. “Ruby Receptionists is the #3 best medium-sized company to work for in Oregon!”
We are thrilled, delighted, and extremely proud to announce that Great Place to Work® and FORTUNE Magazine have named Ruby Receptionists the #1 best small company to work for in the nation!
We’re excited to announce that Ruby Founder & CEO Jill Nelson has been named a 2012 Customer Champion by 1to1 Media! Each year, 1to1 Magazine chooses a handful of customer-focused leaders who excel at creating a culture of exceptional customer service, and this year, they chose Jill for her innovation and unique approach to customer-centricity: Give your employees a good sense of purpose, and they will naturally seek to pay it forward.
In an increasingly technology-focused, virtual world, Jill has incented, inspired, and empowered Ruby’s virtual receptionists to wow clients and make meaningful connections. In turn, these personal connections have fueled Ruby’s success. “It’s important to make a difference,” said Jill. “And it works.”
We’re thrilled that our video has won a Gold Oregon ADDY award! Our brilliant branding company, Sockeye, outdid themselves when creating this whimsical representation of how our live virtual receptionist service works.
We’d also like to thank again our virtual receptionists and wonderful clients, Shawn Busse with Kinesis, Bonnie Richardson with Folawn Alterman and Richardson, and Matt Burk with Fairway America for their touching testimonials!