12 years ago, Ruby Receptionists began its journey to restore the lost art of human interaction in an increasingly technology-focused, automated world. From our humble beginnings working out of a small office with leaky pipes, the last decade has seen us grow to two locations with more than 200 employees. Yet, despite our growth, our mission remains the same—to WOW callers and clients alike, fostering happiness with each and every call.
As Ruby continues to grow, the need for a dedicated team to handle client correspondence has grown too. That’s why Ruby is pleased to introduce the newest addition to our Client Happiness department—the Happiness Concierge team!
For the sixth year in a row, Ruby Receptionists has been named one of the best places to work in the state of Oregon by Oregon Business! We’re delighted and honored by this tremendous accomplishment.
Ever wondered about the reason behind our receptionists’ sunny demeanor when they answer your calls?
Howdy and hello! I’m Katie Hurst, the new Brand Evangelist here at Ruby Receptionists. I’m delighted to join the Ruby team, as the company has been on my radar since moving to Portland nearly two years ago. At the time, I was working for a website development firm in town that used Ruby for all our client calls. The positive attitude and friendly demeanor with which each Ruby handled our calls left a strong impression—so much so I knew this was a company I had to work for.
This certainly has been a big week here at Ruby! On Monday we announced Updata Partners had made a $38.8 million investment in our company, having been impressed with our growth and unique company culture. On the heels of that announcement, we’re also delighted to share we have been named to the Oregon Business magazine’s 100 Best Companies list for the sixth year in a row!
Investing in the rapid growth of Ruby Receptionists, the voice of small businesses across the nation, Updata Partners has acquired a majority share of the receptionist services company for $38.8 million with co-investment from StepStone Group. Supporting our dramatic success, Ruby has doubled our revenue and staff over the past two years, delivering live virtual receptionist services to thousands of small businesses throughout North America. We will leverage the investment to continue to accelerate, evolve and expand our proprietary software and highly personalized service offering for small businesses.
Hate hunger? Love the Beastie Boys? Want to help the Portland community?
“OEN’s Tom Holce Entrepreneur Awards celebrates our region’s risk takers and history makers,” said Chris Elsenbach, the chair of this year’s awards. That description fits our CEO Jill Nelson to a T, and we’re thrilled that she’s among four finalists for this year’s Entrepreneurial Achievement Award.
It was eleven short years ago that Jill cashed out a small retirement account and set up shop in Ruby’s first office, which also happened to double as her kitchen table. Now, Ruby has two Class-A office spaces, a die-hard client base, and a passionate crew of employees who make a difference in thousands of callers’ days. Jill has become a thought leader on customer experience and has presented at Mercedes-Benz, the Great Place to Work Conference, and at Digital Women’s Day in Paris. She’s also given back to the business community, mentoring local entrepreneurs and serving as Finance Chair for the Portland chapter of Entrepreneur’s Organization.