Ruby Receptionists Receives $38.8 Million Investment from Updata to Expand Services for Small Businesses

Mercedes and Sara-Lee

Investing in the rapid growth of Ruby Receptionists, the voice of small businesses across the nation, Updata Partners has acquired a majority share of the receptionist services company for $38.8 million with co-investment from StepStone Group. Supporting our dramatic success, Ruby has doubled our revenue and staff over the past two years, delivering live virtual receptionist services to thousands of small businesses throughout North America. We will leverage the investment to continue to accelerate, evolve and expand our proprietary software and highly personalized service offering for small businesses.

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Ruby CEO Jill Nelson Is an OEN Entrepreneurial Achievement Award Finalist

OEN Entrepreneurship Award Finalist Badge“OEN’s Tom Holce Entrepreneur Awards celebrates our region’s risk takers and history makers,” said Chris Elsenbach, the chair of this year’s awards. That description fits our CEO Jill Nelson to a T, and we’re thrilled that she’s among four finalists for this year’s Entrepreneurial Achievement Award.

It was eleven short years ago that Jill cashed out a small retirement account and set up shop in Ruby’s first office, which also happened to double as her kitchen table. Now, Ruby has two Class-A office spaces, a die-hard client base, and a passionate crew of employees who make a difference in thousands of callers’ days. Jill has become a thought leader on customer experience and has presented at Mercedes-Benz, the Great Place to Work Conference, and at Digital Women’s Day in Paris. She’s also given back to the business community, mentoring local entrepreneurs and serving as Finance Chair for the Portland chapter of Entrepreneur’s Organization.

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Happy 11th Birthday, Ruby!

Ruby's 11th anniversary
Today marks Ruby’s 11th year in business! And with over a decade of friendly, professional phone answering under our belt, we have a lot to celebrate. From opening a second office to back-to-back years as one of the nation’s top companies to work for, we couldn’t have done it without the support of our clients and employees — some of whom remember when we started around Founder Jill Nelson’s kitchen table!

Thanks for making every year better than the last, and cheers to many more!

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