Client Spotlight: New Wings Counseling

Jenise HarmonLife can throw you all sorts of curve balls and, sometimes, you just need someone to remind you it doesn’t have to be so hard. This is what motivated Jenise Harmon to start her business, New Wings Counseling—to help others find a new, happier way of living. As a counselor specializing in treating depression and anxiety, compassion and clear communication are important to her clients. To begin building trust, it’s was critical to Jenise that her clients have a great experience from the very first interaction—which is how her Ruby story began.

Jenise’s business had increased, and she was getting quite a number of phone calls. When she answered the phone, people would ask questions and set up appointments. When the calls went to voicemail, however, most people just hung up. As it was only Jenise in the practice, she didn’t feel the need for a full-time receptionist. That said, she did need a live, caring individual to take calls when she was in session or unable to get to the phone.

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How Ruby Builds Customer Loyalty

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At Ruby, we pride ourselves in being an integral part of our clients’ team. Any opportunity to make their lives easier and better genuinely delights us! We are thrilled to retain many long-term clients and have been overjoyed to watch their businesses flourish over time. This week, we sat down with our Client Loyalty Associate, Casey Spurgeon, to discuss how Ruby builds lasting client relationships.

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