Guiding is one of the first skills our receptionists learn, and it’s a tool they use during nearly every call. When you guide a caller, you explain what you’re doing and why, provide context, and determine the direction of the call. That may sound complex, but often, a well-placed question or two is all it takes to guide a caller.
“Dream Big. Start Small.” That’s the motto of the 2015 National Small Business Week, and we are celebrating our clients who live that motto every day.
ActivityRez has been a Ruby client for more than three years, and we’ve seen them grow a great deal in that time. We chatted with Marketing Manager Michael Folling about ActivityRez’s work helping small businesses in the tourism industry. Continue reading
Ruby has been cheerfully answering calls for Happy Hamster Computer Repair, and its parent company, IT Assurance, for just under three years. We’re delighted to share our interview with Zac Cramer, C.O.O., and his passion for the IT industry.
Tell us a little about I.T. Assurance.
In an increasingly digital world, it can be tough to reach through the miles of telephone line and Internet cable to truly connect with another person. Yet, when that connection is made, the impact can be magical.
A virtual receptionist service can help a small business run efficiently. But can it enrich your relationships with customers and potential clients? You bet! Here’s how:
At Ruby, we view every telephone call we answer as an opportunity to create a meaningful connection with another person. Most of the calls our talented receptionists handle are brief, but we’ve learned a conversation doesn’t have to be long to be impactful. A few conversational tweaks can take an everyday exchange from okay to outstanding—even if it lasts for just a matter of seconds.
Juliana LoBiondo and her husband are the owners of a small, but busy, law firm in Newburgh, New York. Their practice focuses on family law, immigration, personal injury, criminal defense, and a full range of mediation services. Both have been lawyers for 25 years ,and greatly enjoy owning their own small family business. Ruby has been answering calls for LoBiondo Law Offices since May of 2014, and we’re delighted to share our chat with Juliana in today’s Client Spotlight! Continue reading
As a child of the 80’s (and a Chicago native), it should surprise no one that Ferris Bueller’s Day Off is one of my favorite films. There’s a moment in the film when Ferris stops being his goofy self, and makes a profound statement about growing up:
Life moves pretty fast. If you don’t stop and take a look around once in awhile, you could miss it.
That statement applies as much to modern business practices as to how one should live one’s life. Continue reading
Problem Solver & Happiness Maker, Tara Hammond
Ruby values happiness and practicing “WOWism”, right down to our fun and unique job titles. Each receptionist team has a name—“Blazing Rubys”, “Gems”, to a name a few—while other departments include titles such as “Happiness Concierge” and “Ambassador of WOWism.” These titles are purposefully chosen to reflect our brand and, most importantly, never fail to surprise and delight our clients.
Ruby clients pursue a wide variety of passions, and we enjoy learning more about their motivations for starting their own companies. Today, we are excited to share our interview with Marley Majcher, CEO of The Party Goddess! Inc, and Ruby client since January 2014.
Tell us a little about what The Party Goddess offers.