Have you ever wondered how a virtual receptionist in Portland, Oregon can sound like she’s sitting in an office 3,000 miles away? If you’re curious about how your virtual receptionist service sausage is made (or your gourmet tofurkey frank, if you will), let’s take a look behind the scenes at some of the tools Ruby® Receptionists uses to sound so familiar.
For starters, time is a frequent “tell” for virtual employees. Any hesitation in answering a simple question like, “What time is it?” may let the cat out of the bag. Here are three ways our bright virtual receptionists use advanced technology to create a seamless image for businesses across the US:
So, what time is it? As I mentioned, any employee would be expected to be able this question without a second thought. Our sophisticated software displays the local time for each client so that our virtual receptionists can answer this question at a glance, just as if she were taking a peek at a clock on the wall. No quick math and no fumbling required – your callers won’t think twice!
Good Morning/Good Afternoon/Good Evening. Every great phone call begins with a polished greeting. One way to begin is with a good ole “Good Morning.” Ruby’s software updates this greeting for each company based on their time zone; for a company in New York, the receptionist can fluidly read the greeting at 9:00am EST as “Good Morning,” and at 12:00pm EST, it automatically changes to “Good Afternoon.” Even though she’s on Pacific time, she’ll read the greeting like a true New Yorker (though without the New York accent)!
Time of day instructions. Some Ruby clients opt to set instructions based on a set schedule. For example, say you’re usually in the office from 9-5:00pm and not available to take calls outside of those hours. Our virtual receptionists can transfer calls during that time and take messages for you the rest of the day. In fact, only the time-appropriate instructions will appear on the receptionist’s screen!
With Ruby’s cutting-edge software, it’s even easier for our team of friendly, professional virtual receptionists to sound like they’re right down the hall!
What else have you wondered about our live virtual receptionist service? Pose your question below!