There’s an App for That: Ruby Edition

Ruby Receptionists iPhone App

Our Ruby® Receptionists iPhone app has been out for a few months, and we’ve been getting a lot of positive feedback about it so far.

Clients especially like using the “Whereabouts” section of the app. This feature enables current clients to update their “Whereabouts” so Ruby’s remote receptionists can provide more personalized — and helpful — service. For example, if a client knows he will be at a conference all day, our receptionists don’t need to try his line for an answer. This saves time, which keeps client costs down and caller satisfaction high. The Ruby client doesn’t pay for the time it would have taken for the receptionist to try his line for an answer, and the caller likes the fact that they weren’t kept waiting. In addition, this enables Ruby’s live virtual receptionists to provide a more personalized level of service — it’s as if they saw you walk out the door on your way to the conference!

With the Ruby for iPhone app, clients can update their “Whereabouts” (examples: in court, at a conference, in a client meeting) to change how their calls will be handled for “The Rest of the Day,” “Until Further Notice” or by setting a “Specific Date and Time” at the touch of a screen.

Ruby’s live virtual receptionists are already known for sounding like they are sitting right there in the office, and this handy feature allows them to stay in the loop just like an in-house receptionist.

Are you a current client using the Ruby for iPhone app? If so, please post a comment and let us know how it’s working out for you. We’d love to hear from you!

This entry was posted in Happy Customers and tagged , , , , by Katie Wilson. Bookmark the permalink.

About Katie Wilson

INSTRUCTIONAL DESIGNER After 5 years overseeing Ruby’s digital marketing and social media channels and cofounding the Ruby Experience Department (now Employee Engagement and Learning & Development), Katie found her calling in instructional design. Merging her passions for communication, branding, and storytelling, she designs memorable classroom experiences and engaging eLearning courses which empower all employees to make real, meaningful connections. Katie holds a bachelor’s degree in comparative literature from Smith College, and is an active member of ATD (Association of Talent Development).

7 thoughts on “There’s an App for That: Ruby Edition

  1. I LOVE the iPhone app. Sometimes I feel like I’m updating my whereabouts too often, but I can’t help it!

    When I check my calendar for the following day and know I’m not going to be available for certain periods, I can tell Ruby right then and there. It’s fantastic!

  2. So glad you love it! And trust me, it’s not possible to update us too often. It just makes our jobs easier to know where you are – so we can find you more easily and keep your callers well informed.

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