From Click to Customer: How to Capitalize on the the Inbound Call Renaissance

Yes, Maybe, No

There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture these types of leads. Thanks to the convenience of click-to-call, mobile users are connecting directly with the companies that offer what they want.

Continue reading >

LinkedInTwitterFacebookEmailShare

The Secret to Charming Callers Every Time

Customer care and service

Does the thought of answering your own phone make you a little anxious? Are you energized by data, facts, and figures—but not people? Are you looking for relief so you can focus on the work you’re most passionate about? If you’ve been nodding your head while reading along, it may be time to consider outsourcing your call answering.

Continue reading >

LinkedInTwitterFacebookEmailShare

How Does Call Forwarding Work?

Woman on phone, silhouette.

If you’ve had the pleasure of speaking with a receptionist at Ruby, you know the experience is nothing short of magical. But have you ever wondered about the behind-the-scenes magic that makes Ruby possible? Call forwarding allows our receptionists to sound like they’re answering from your office, even from thousands of miles away. Our clients save money, and their callers receive exceptional care, never knowing they’re chatting with a remote receptionist.

Continue reading >

LinkedInTwitterFacebookEmailShare

We’re In the Middle of an Inbound Call Renaissance—Are You Ready?

Mobile search statistic

How cool are smartphones? These little computers allow us easy access to a wealth of information and services, and although we may rely on them more than we’d like, there’s no doubt about their ability to make our lives easier. Of the many ways smartphones allow customers to connect with businesses (email? online forms? social media? I’m looking at you!), a recent Invoca study shows that smartphone users are, well, phoning more than anything else.

Continue reading >

LinkedInTwitterFacebookEmailShare

Client Spotlight: Museum Hack

Nick GrayWhen your company’s mission is to produce customized, unique experiences for your customers, it’s important to deliver personalized service from the outset. For Nick Gray, Founder and CEO of Museum Hack, great first impressions are a business necessity. That’s why he relies on Ruby.

Museum Hack provides renegade tours at the world’s best museums, telling the untold stories of the art and artists, juicy gossip about the museum, and hosting activities in the galleries like “Buy, Burn, Steal,” where guests choose their favorite (and least favorite) pieces. All tours are customized on-the-fly to include the pieces Museum Hack guides are passionate about, not necessarily the most famous or most expensive pieces. Their goal is to make tours fun and engaging, overcoming the dreaded “museum fatigue.”

Continue reading >

LinkedInTwitterFacebookEmailShare

Come Say Hello at ABA Techshow March 17-18th

ABA TECHSHOW 2013

Rubys like nothing more than to make personal connections—especially when it’s face to face! Next week, several members of our team will be in attendance at the American Bar Association’s annual TECHSHOW at the Hilton in downtown Chicago, and we want to meet you! Whether you’re a current client, interested in learning more, or just a fan of the Ruby brand, we’d love for you to stop by our booth (#503) and chat.

Continue reading >

LinkedInTwitterFacebookEmailShare