Are You Overlooking a Critical Piece of Customer Service?

Missing piece in white puzzle

I think we can all agree customer service is important. Statistic after statistic has shown consumers are willing to spend more on a service or product if they believe it will result in a better overall experience. Yet, there seems to be a key component of the customer experience movement being missed in the discussion—the importance of delivering consistently great service.

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5 Meeting Tips Guaranteed to WOW

office collage

Let’s face it—meetings are not everyone’s cup of tea. We all have our own hang ups and frustrations but the major complaint I’ve heard most often is meetings don’t always feel productive. This could be for a variety of reasons, but I suspect many of the complications that arise in these less productive meetings stem from a lack of proper preparation.

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Plan Your Year with Insights from Ruby’s Data

Line graph made out of people

Call data is the backbone of an organization like Ruby, where we look to the information to help direct staffing and ensure we’re providing the best experience for callers. In addition to keeping Ruby running smoothly, the data also provides some fascinating insights into call volume trends. For example, did you know March is one of the highest call volume months for our clients? Little tidbits like this can be useful when determining when to plan vacations, launch marketing campaigns, and more!

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Ruby Founder & CEO to Host February’s EO Talks

Jill NelsonTaking the “road less traveled” as an entrepreneur or small business owner doesn’t have to be a lonely venture—particularly when there are others who can offer advice from the lessons they’ve learned on their own journey.

Join Ruby Founder and CEO, Jill Nelson, as she emcees this year’s EO Talks event on Thursday, February 4th. The event will feature presentations from leaders of four of the region’s fastest growing companies—Barre3, Living Room Realty, Pragma Group and BootsnAll.

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Client Spotlight: New Wings Counseling

Jenise HarmonLife can throw you all sorts of curve balls and, sometimes, you just need someone to remind you it doesn’t have to be so hard. This is what motivated Jenise Harmon to start her business, New Wings Counseling—to help others find a new, happier way of living. As a counselor specializing in treating depression and anxiety, compassion and clear communication are important to her clients. To begin building trust, it’s was critical to Jenise that her clients have a great experience from the very first interaction—which is how her Ruby story began.

Jenise’s business had increased, and she was getting quite a number of phone calls. When she answered the phone, people would ask questions and set up appointments. When the calls went to voicemail, however, most people just hung up. As it was only Jenise in the practice, she didn’t feel the need for a full-time receptionist. That said, she did need a live, caring individual to take calls when she was in session or unable to get to the phone.

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