Redefining Sick Time: Say Hello to “Swellness”

 

Swellness campaign

I’ll be the first to admit I’m annoyingly stubborn when it comes to being sick. I’ll deny I’m ill until I’m running a high fever and can no longer speak in clear sentences. Then, I’ll be dragged to bed, only to whip out my laptop and continue to work from home.  And while I may view this stubbornness as dedication and commitment to my job, let’s be honest—I’m doing no one any good working at less than 100%.

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WOW Story: Wild Wyatt Goes West

Tarah E.

For the Ruby team, making connections with clients never ceases to be rewarding, and we love following a friendly conversation with a handwritten note or carefully chosen gift. But when our clients take the time to surprise us with a note or gift, we’re truly honored. We know workdays can be wild for the small businesses we serve, and our clients’ precious time is in high demand.

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Make the Most of Summer with Ruby’s Mobile Apps!

Ruby app on vacation

Wherever the summer takes you, Ruby Receptionists® has you covered. With our redesigned iPhone and Android apps, you can stay connected and manage your calls on the go, while our bright, friendly receptionists answer your calls with care. No more excuses—break free from your desk and soak up some sunshine! Here’s a quick overview of our mobile app features:

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Integrate Calls & Emails to Create a Harmonious Customer Experience

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Have you ever had a moment of panic after placing an order online?

Wait, did I choose my shipping address, or Mom’s?

Did I go with the black skates, or the metallic blue ones?

I remembered to add the Saturday Night Fever soundtrack to my cart, right?

Then, thankfully, reassurance arrives in the form of a confirmation email. Phew. You’re well on your way to a soon-to-be-legendary roller disco retirement party!

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15 Customer Touchpoints to Revolutionize Your Small Business

Two Fingers touching and creating electricity

In honor of National Small Business Week, we’re celebrating the fact that small is big—in a lot of different ways. The little touchpoints your customers experience when interacting with your business add up to a big overall impression. Make the most of these opportunities, and you’re sure to create happy, long-lasting relationships with your customers! Here are 15 important touchpoints you don’t want to overlook:

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How Ruby Became Ruby: Our Small to Big Story

Ruby

With millions of delighted callers and thousands of businesses grown, Ruby Receptionists® has a lot to be proud of—but it didn’t happen overnight. When we started in 2003, we had just four receptionists, one of whom was our Founder and CEO Jill Nelson. We originally went by the name “Worksource Inc.,” and we offered all sorts of services, including web design and copywriting.

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Small is BIG: How Customer Service is Boosting Business

colorful upward arrows

As we shared last year, more than 90% of U.S. businesses are small businesses. Despite the challenges, the entry rate of new businesses is growing steadily and, for the first time since 2007, exceeded the rate of company exits in 2015. And business is booming, with 77% of small business owners feeling their business’ operations are successful.

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From Click to Customer: How to Capitalize on the the Inbound Call Renaissance

Yes, Maybe, No

There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture these types of leads. Thanks to the convenience of click-to-call, mobile users are connecting directly with the companies that offer what they want.

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