3 Overlooked Soft Skills that Set Your Customer Service Apart

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When it comes to customer service, soft skills are the keys to success. Working with people requires a certain level of emotional intelligence and people skills. While these skills can’t be quantified the way “hard” skills can, they are no less impactful. If you Google “soft skills” you’re results will probably include things like teamwork, communication, and problem solving; all important skills for success. But these aren’t the only valuable soft skills, especially when it comes to customer service.

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Ruby Named Finalist in Growth Stage Category Award

Growth

It’s no accident that two of Ruby’s 5 Core Values are “Grow” and “Innovate.” We purposefully selected these two values because they’re key to delivering exceptional service to our customers, as well as characteristics every employee strives to live by—which is why we are thrilled to be recognized for these efforts by being named as a finalist for the Oregon Entrepreneurs Network’s 2016 Tom Holce Entrepreneurship Award.

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WOW Customers by Delivering the Unexpected

The Ritz-Carlton is famous for anticipating the needs of their guests, winning dedicated lifelong customers in the process (and getting some pretty great press). How do their employees achieve the impressive task of providing guests with what they need before they ask for it, or even think of it? By making it a priority: “Anticipation and fulfillment of each guest’s needs” is part of their Three Steps of Service.

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WOW Story of the Month: Queen of Everything

Picture1Like most businesses, Ruby receives a huge flow of incoming emails each day. To help us manage our general inbox, we have a dedicated group to sort through each and every email—our Happiness Concierge team. With so many emails coming through, the team stumbles across a few tidbits that aren’t quite business as usual from time to time. Such was the case with an assist request sent in by Ruby customer, Hunter Lowder.

Assists are outbound calls our Rubys make on behalf of our customers. Need to confirm or cancel an appointment with a client? Want to add a bit of extra care by proactively offering driving directions to seminar participants? Our assist service is the perfect solution!

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Emotional Intelligence: The Customer Service Super Star

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In any role where you communicate with others, emotional intelligence is the name of the game. When everybody has a cell phone, and we can interact with people at any time of the day, it’s harder than ever to stand out from the crowd and make an impression where it counts. This is particularly the case over the phone. Emotional intelligence allows you to take what could be a generic, forgettable conversation and turns it into something memorable and compelling.

Emotional intelligence is defined by the capacity to be aware of, control, and express one’s emotions; and it’s the key to standing out.

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Webinar: The Insider’s Guide to Hiring a Virtual Receptionist

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When Ruby® Receptionists was founded in 2003, “virtual receptionist” was a relatively unknown term. Today, virtual receptionist services abound, and choosing the right one for your business can feel overwhelming. If you’re considering a virtual receptionist service—or just interested in learning what virtual reception is all about—our upcoming webinar can help.

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