WOW Story: A Memorable Musical Connection

A little question like “What are you up to this weekend?” can be a way to break the ice, make casual chitchat around the watercooler, or learn a bit more about an acquaintance. And as Ruby® Receptionists employee Geneva learned, it can be a jumping-off point for a WOW-worthy surprise. 

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8 More Telephone Touchpoints for Delighted Callers

Even a short phone conversation is full of opportunities to make a great impression. Help set your business apart from the competition by paying attention to these eight telephone touchpoints—and don’t forget to check out our first eight tips from last week!

1. Your go-to “yes.” When you have the opportunity to tell customers what they want to hear, show your enthusiasm! Instead of “yeah” or “okay,” try these on for size: Continue reading >

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Creating Exceptional Experiences for Spanish-Speaking Callers

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If you’re a small business owner hoping to broaden your customer base, appealing to Spanish speakers may be a sound move. The United States is home to 41 million native Spanish speakers and an additional 11 million who are bilingual. Businesses in states with higher concentrations of Spanish-speakers, like California and Texas, likely understand the value of having a bilingual staff. But gaining customers is about more than speaking the same language—a quality customer experience is critical. And what if you’re not yet confident in your ability to converse with customers in Spanish, but you’d like to move in that direction—what’s the best way to get started?

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9 Years in the Top 100 Fastest Growing Companies

group photoWe’re absolutely thrilled to have made the Portland Business Journal‘s “Fastest-Growing Private Companies in Oregon” for the ninth year in a row! Rubys were out in full force celebrating this incredible achievement last night (big thanks for the PBJ for throwing such a wonderful event)!

We are incredibly proud of all the hard work our team has put in in order to grow Ruby by 88% in the past year, all while fostering our unique culture, opening a new office, developing new technology, and WOW-ing callers.

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Ruby Now Delighting Callers in Spanish and English

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If you’re a small business owner in the United States, you probably understand the value of communicating with your potential and current clients in English. But did you know the U.S. is home to the second-largest Spanish-speaking population in the world? With more than 52 million Spanish-speaking residents, we outnumber Spain—only Mexico exceeds us. In fact, our Spanish-speaking population is expected to grow substantially, with the U.S. Census estimating 138 million Spanish speakers by 2050—the highest in the world. For small businesses striving to grow, communicating in English and Spanish can be a big opportunity to gain customers. 

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