Our fifth consecutive year on Oregon Business magazine’s list, Ruby is one of the top ten Best Large Companies to Work for in Oregon! Oregon Business compiled the list based on surveys from 11,186 employees representing 248 companies statewide. This is the first time Ruby joined the large business category, and we were honored that our staff ranked us among the likes of Levi Strauss & Co. and Umpqua Bank.
Dress for Success Oregon’s programs help many local women gain economic independence, and it’s an organization close to our hearts at Ruby. When we heard they were looking to help make their services more accessible to those outside the Portland metro area, we knew we wanted to help! In January, we were happy to host a group of six clients at our Beaverton location for DFS’s “Fast Track” series, featuring intensive job search workshops.
Chatting with clients is a great way to make connections, but in a world full of deadlines and meetings, it can be tempting to pass on friendly conversation and get right down to business. The good news: You can have an impactful exchange with a client even when you’re short on time.
When Walt Bettinger, Charles Schwab CEO, conducts an interview, he likes to do lunch; not at all out of the ordinary when filling a high level, leadership position. This isn’t just any old lunch, however. He watches how the candidate treats the server when their order gets mixed up. He pays attention to what kind of tip they leave. He’s looking for their character, because Walt knows that how a person handles an uneven power dynamic is telling of the type of leader they’ll be. Anyone can prepare for an interview, but using creative ways to let people show who they really are is a great way to immediately recognize a good (or bad) fit for your business.
Aren’t quite sure what you’re looking for in a new hire? Your company mission is a great place to start! Identify your purpose and look for others who have the same values. For example, Ruby’s mission is to preserve and perpetuate meaningful human connections in a virtual world, and years ago we decided to only bring in people who identify with these ideas in a very personal way. To find them, instead of predictable, traditional interviews, we conduct “sit-withs.”
Any email you send — even a brief one — is an opportunity to make a connection. The addition of a few thoughtful words can brighten your email recipient’s day, start a friendly dialogue, and make your messages stand out. Remember, there’s a human on the other end of that thread! Try these three tips to enrich your everyday correspondence:
Looking for ways to connect with your customers? Here are 10 surefire ways to cultivate a lasting connection:
How often have you had this exchange: “Hi! How are you?” “Good. How are you?” “Good.” …Cue the crickets. Our responses are habit, small courtesies that pass our lips without a thought as to why we’re saying it in the first place. The next time someone asks how you’re doing, disrupt these tired expressions in favor of sparking a meaningful conversation!
Whether you field phone calls daily or pick up the receiver on rare occasions, you can turn any exchange into a powerful touchpoint for your business. Here’s how!
Our virtual receptionists have been happily answering calls for The Law Office of Herbert W. Wilson II for nearly two years. Following in his father’s footsteps, Herbert Wilson II has been practicing law as a solo attorney since 2009 and aiding the people of his hometown, Gulfport, Mississippi, with their domestic and criminal matters. I’ve asked Herbert about his practice, and his time as a Ruby client!
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