Like most businesses, Ruby receives a huge flow of incoming emails each day. To help us manage our general inbox, we have a dedicated group to sort through each and every email—our Happiness Concierge team. With so many emails coming through, the team stumbles across a few tidbits that aren’t quite business as usual from time to time. Such was the case with an assist request sent in by Ruby customer, Hunter Lowder.
Assists are outbound calls our Rubys make on behalf of our customers. Need to confirm or cancel an appointment with a client? Want to add a bit of extra care by proactively offering driving directions to seminar participants? Our assist service is the perfect solution!
In any role where you communicate with others, emotional intelligence is the name of the game. When everybody has a cell phone, and we can interact with people at any time of the day, it’s harder than ever to stand out from the crowd and make an impression where it counts. This is particularly the case over the phone. Emotional intelligence allows you to take what could be a generic, forgettable conversation and turns it into something memorable and compelling.
Emotional intelligence is defined by the capacity to be aware of, control, and express one’s emotions; and it’s the key to standing out.
When Ruby® Receptionists was founded in 2003, “virtual receptionist” was a relatively unknown term. Today, virtual receptionist services abound, and choosing the right one for your business can feel overwhelming. If you’re considering a virtual receptionist service—or just interested in learning what virtual reception is all about—our upcoming webinar can help.
What separates your business from the competition? What’s your differentiator? At Ruby® Receptionists, we strive to set ourselves apart by delivering legendary service. To ensure we’re always working toward that goal, we rely on Ruby Service Pyramid—our roadmap for success.
As a small business owner, you most likely understand the opportunities and value delivering a top-notch customer experience presents. More and more, that customer experience starts on the phones. If customers can’t get ahold of you or have a poor experience when you do answer, odds are that they won’t do business with you. Conversely, businesses that emphasize quality phone service are building long-lasting relationships and creating happy customers willing to shout about them from the rooftops.
You know there’s power in phone calls. Hearing a customer’s tone, inflection, even their word choice helps you make meaningful connections, learn something new, increase your networking or close a sale.
If you’ve checked out recent episodes of Paging Dr. Ruby, you’re already familiar with the Ruby Service Pyramid®—our roadmap for success at Ruby® Receptionists. If you’re looking to create a service pyramid for your business, a solid foundation is the perfect start. For Ruby, that foundation is Be Prepared With the Right Infrastructure, and here are some of our infrastructure’s key elements:
A little question like “What are you up to this weekend?” can be a way to break the ice, make casual chitchat around the watercooler, or learn a bit more about an acquaintance. And as Ruby® Receptionists employee Geneva learned, it can be a jumping-off point for a WOW-worthy surprise.
Even a short phone conversation is full of opportunities to make a great impression. Help set your business apart from the competition by paying attention to these eight telephone touchpoints—and don’t forget to check out our first eight tips from last week!
1. Your go-to “yes.” When you have the opportunity to tell customers what they want to hear, show your enthusiasm! Instead of “yeah” or “okay,” try these on for size: Continue reading>