Set the tone for a cheery conversation and have callers exclaiming “It’s A Wonderful Life!”, by adding our free holiday hold music to your account today! When our cheerful virtual receptionists are trying your line, your callers will hear a fantastic collection of holiday classics (Certified “Grinch-” and “Scrooge-” free).
The snow is falling, the bird is in the oven, and your tickets are booked. Yes, the holidays are here and while you may be taking a break, your business doesn’t have to. No matter what your plans, Ruby can help keep things running smoothly in a number of ways. Continue reading>
The holiday season is upon us and you know what that means—mingling and making new connections at holiday parties! Of course, creating connections can be tough if you’re an introvert or struggle with small talk; but that doesn’t mean it’s impossible. We’ve made personal connections an integral part of what we do here at Ruby every day, so we’ve put together a simple three-step process you can follow to up your conversation game. Let’s get started and make some meaningful connections! Continue reading>
At Ruby, we pride ourselves in being an integral part of our clients’ team. Any opportunity to make their lives easier and better genuinely delights us! We are thrilled to retain many long-term clients and have been overjoyed to watch their businesses flourish over time. This week, we sat down with our Client Loyalty Associate, Casey Spurgeon, to discuss how Ruby builds lasting client relationships.
Ruby has been delighted to answer phones for Marquam Group, a company focused on building business driven technology solutions, for almost two years now. We had the pleasure of chatting with Chad Layman, CEO of Marquam Group, for today’s Client Spotlight!
Ruby has a reputation for employing friendly receptionists who are experts in delighting callers. Our clients enjoy how our upbeat attitude puts callers in a positive mood and often ask how they can improve their own communication to match. For example, here’s one such question we recently received from Ruby client, Frederick:
At Ruby, we know communicating with clients is a critical part of an attorney’s job, but also one that can take up a great deal of time and energy. Keeping track of that communication can prove even more difficult.
Ruby Receptionists and Clio want to alleviate this burden and streamline attorney and client communication with our new integration. Now Clio users can automatically have Ruby messages and voicemail notifications sent to their Clio account, making it easy to associate these notifications with specific matters and contacts.
Ruby’s success as a company is not defined only by our client count and company growth. When Jill Nelson founded the company in 2003, she sought to build a company where employees loved coming to work; a place where they felt supported, empowered, and excited to serve our clients—which is why it is a tremendous honor to be named one of the top five Best Small Workplaces in the U.S for the fourth year in a row!
Every day, we strive to Foster Happiness and Practice WOWism with our own employees so they feel inspired and empowered to turn around and do the same for our clients. From our in-house fitness programs and “Five at Five” sabbaticals, to our WOW Station and professional development programs, we’re always looking for new ways to appreciate our employee’s hard work.
Creating a personal connection with customers is vital to any business’ success, and so much of that connection hinges on the use of warm tone and positive phrasing. A negatively-toned phrase directed at a frustrated customer can quickly escalate a situation, and leave your caller feeling unhappy.