What is a "virtual" or "remote" receptionist?

A receptionist working from an off-site location utilizing the most advanced technology available to handle incoming telephone calls in a highly customized fashion.

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Who answers my phones?

A bright, articulate, and friendly individual fully equipped to handle your calls in practically any manner you'd like.

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How do you transfer a caller to me?

Typical call-handling protocol for our virtual receptionists is as follows:

• The call is identified and answered.The call is screened and placed on hold.
• The client is contacted and asked whether or not he or she wishes to accept the call.
• If accepted, the call is transferred immediately.
• If denied, the call is either sent to voicemail or a manual message is taken and delivered via email.

*Please note: Many other call-handling options are available.

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How do you forward messages to me?

When you activate your account with Ruby, you can choose from several messaging options:

You can opt for voicemail boxes located within our system. When you are unavailable, we transfer callers there. Or, if you already have voicemail at your office or on your mobile phone, we can transfer there. Typically, we send email or text message notifications to inform you whom we have sent to voicemail.

Other options include having messages taken manually then sent to you via email, fax, or text messaging.

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How do you know if I'm available to take calls?

As long as you consistently update your status via email or phone, your receptionist is able to determine your availability instantly and transfer your calls accordingly.

When updating your status, you can issue instructions. For example, you may request to have calls transferred to your cell phone, calls held for an allotted amount of time, or detailed information relayed to your callers.

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Can you transfer calls to my cell phone or to my home?

Yes. Ruby can transfer calls to any phone number you wish whether it's an office line, home line, or cell phone. Many clients give us multiple phone numbers so that we have a variety of ways to reach them.

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Can you return calls for me?

Yes. Ruby can accommodate your request to make an outgoing call. We can make appointment reminder calls or simple return calls. In some instances, a client will email us a list of individuals they need contacted along with vital information that needs to be relayed.

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Which phone number should I publish in the yellow pages or on my website, for example, so that my clients can reach me?

When you activate your account with Ruby, you are assigned a toll-free number that you may or may not choose to publish. You can also choose to continue using your current number and simply forward it to your assigned toll-free number. Your clients will think they are calling locally.

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Where do you provide service?

Anywhere in the United States, Canada, and the Caribbean.

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What are your hours?

To accommodate most time zones, we are available:

Monday-Friday 5:00am-6:00pm (Pacific Standard Time)
Saturday 9:00am-6:00pm (Pacific Standard Time)

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Do you require a long-term commitment?

No. During the first 30 days, you may cancel at any time without notice. Thereafter, we require a 30 day notice of cancellation.

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How can I get started?

Simply call us at 866.611.RUBY.

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