Ruby Receptionists – Our Story

Harkening back to an era when friendly, professional call answering was the norm, the name “Ruby” fits us to a T. When Jill Nelson founded our company back in 2003, she quickly realized that business owners and callers alike were longing for a personal connection in a desert of impersonal customer service and robotic answering machines.

Our team of smart, charming “Rubys” is up to the challenge. Our mission is to preserve and perpetuate real, meaningful connections in an increasingly technology-focused, virtual world. We see the fruits of our labor in positive feedback from callers and clients, and our many awards: from being a five-time “Fastest Growing Company in Oregon” to our crowning achievement of being named the #1 Best Small Company to Work for in the U.S. by FORTUNE Magazine.

Our Core Values are how we get there. They are not something you hear about on your first day and file away in a drawer. We use them to make all of our decisions, big and small. Every Ruby knows them by heart (go ahead, quiz ‘em!), and if you’re wondering who we are, our Core Values are definitely the place to start.

Foster Happiness

We’re a happy bunch, and we like to make others happy. Every day, we wage a war on impersonal service and stressed out workdays. We take time to celebrate our successes, of which there are many. Work may be work, but that doesn’t mean we all have to be serious all day. Ruby puts the fun and happiness in professionalism, and we wouldn’t have it any other way.

It’s worth it because we foster happiness.

Practice WOWism

We’re not just about answering phones. We’re about finding that special something that will knock your socks off, and giving it to you before you even know you want it. We don’t do fine—we hit it out of the park. Nothing gives us a bigger kick than impressing our clients and team members.  More than impressing, really — surprising, delighting, WOWing.  Simply doing a good job isn’t enough for us.

We make our mark by practicing WOWism.

Create Community

We are a team, and the goal of our sport is success — success for our clients, for our team members, and for everyone we interact with every day. Our clients don’t view us as faceless operators, but part of their team, and we view them as part of ours.  When our clients win, we win. We consider the big picture in every action, and choose the path that provides the most benefits for all involved.  It is not one superstar that makes our company work. We are all connected and we depend on each other. We create special times together. We make the connection.

We succeed through creating community.

Innovate

If there is a better way to do something, we’ll find it. “That’s the way it’s always been done” is not a reason to keep doing what we’re doing. We are not confined to “standard operating procedures.” If it’s not working for us, we’ll change on a dime. Our ideas come from everyone in the company, and we’re not afraid to throw ourselves into the creative process, whether or not our ideas come to fruition. In our eyes, perfection is the only acceptable result, and we won’t rest until we achieve it.

We lead through innovation.

Grow

Whether we’re growing personally or professionally, we’re always up to the challenge. We aren’t afraid to make mistakes; we’re risk-takers at heart and each decision makes us wiser. Change inspires us, and learning is a life-long passion. We adapt, transform, and get excited about what lies ahead.

We thrive through growth.