Our virtual receptionists are here for you every step of the way. We provide cheerful, seamless service that you can customize to your heart’s content.
Live Phone Answering
- Forward your existing phone number or publish your Ruby toll-free number – or both
- Ruby’s live virtual receptionists will cheerfully answer your calls with your personalized greeting Monday – Friday 5:00am-6:00pm Pacific Time
- We’ll provide callers with vital information such as descriptions of your services, directions to your office, etc.
- We’ll route calls to the appropriate department/person
- Our intelligent receptionists can distinguish between different types of calls (new clients, current clients, urgent calls, etc.) and handle according to your instructions
Live Call Transferring
Our friendly virtual receptionists let you know who’s on the line and, if you would like to take the call, they will connect callers to you live, wherever you are.
Customized Call Handling
Each person in your business may set their own individual call instructions. Our virtual receptionists may gather any information you’d like before trying your line and when taking messages, and each of your employees can decide what’s most helpful for them.
Set Temporary Call Instructions
Let us know when you’re stepping into a meeting, working off your cell for a bit, or would like your calls held while you work on a project. Update your whereabouts in a snap via email, phone, our free iPhone app, or by logging into our mobile-friendly Member Services Area.
Messages Delivered via Email and/or Text
- Our virtual receptionists can collect any information you’d like in messages, including a short intake form
- Written messages are delivered to you by email, text message, or both
- Voicemail messages are delivered to your email inbox via a .wav file
- All messages are relayed promptly
The Ability to Track Your Usage
View your call history in the Ruby Member Services Area, including your minutes used so far, call information like Caller IDs, and messages.
Return Calls on Your Behalf
Our team of virtual receptionists can also make calls on your behalf to relay information or confirm appointments. These calls are billed outside of your monthly pool of minutes, and it’s completely up to you when you use them.
Use Ruby on Your Schedule
- All the time- Since we sound like we’re right in your office, Ruby provides a friendly, unifying voice for your company.
- Part of the time- Feel free to forward and unforward your lines at your convenience, whether that’s a couple days a week or a few hours a day.
- For overflow- Have your calls ring in your office a few times before rolling over to our team of savvy virtual receptionists.